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Masala Authentic Indian Cuisine

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COVID-19 update: See the added health and safety measures this property is taking.Read more

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$8 - US$16
CUISINES
Asian, Indian, Healthy, Arabic
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,027)
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965 results
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597
199
76
29
64
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LanguageEnglish
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Traveller rating
597
199
76
29
64
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All reviews masala butter chicken curries poppadoms potatoes salad best indian large portions worth the wait anish lassi leftovers medium vegetarian canada
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Reviewed 2 days ago

Great Indian food, local beer, extremely friendly service. So good, we visited twice, once while staying in Banff and once for take out while in lake Louise. Their chicken tikka in all of their curries and tikka masala is like butter. Extremely tender and amazing!...Garlic naan is great! We have traveled extensively in India and loved their food.More

Date of visit: June 2022
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Reviewed 1 week ago

We recently dined here and were very disappointed overall. Overall - mediocre food quality - excessively long wait and not worth it - host said the wait for a table would be about an hour; this was correct, but then only when we were seated...did he then say the food would then also take an hour, and even chuckled when he said it - this is REALLY BAD customer service and they should be upfront about the experience instead of engaging in misleading their customers - they also curb to those who complain vs. seat people in order - dinner service also fell short - for these reasons, we would definitely not recommend this restaurant We noticed that others were seated before us, due to one of the guests complaining about the wait, even they put their name down after us. So, the restaurant will cater to the "squeaky wheel", instead of doing things in the proper order. The food was nothing special, although the portions were big, so if you want a lot of mediocre-tasting food after waiting nearly two hours, this is the place for you. One of the dishes we ordered was butter chicken, and requested it be spicy. It was served bland instead so they will also not cater to your spiciness request. We had to ask to have our waters refilled, extra napkins, etc. No one came around to ask us how our meal was, which is a Cardinal sin in restaurant service. We ordered mango lassis and they were also not that great. Finally, we had to ask for the bill a few times before we could leave.More

Date of visit: June 2022
Helpful?
Anish Y, General Manager at Masala Authentic Indian Cuisine, responded to this reviewResponded 1 week ago

Thank you for giving us the feedback about your experience at Masala. Our sincere apologies for all the inconvenience caused. None of the above should have happened. Ever since the covid restrictions got over, we are experiencing many challenges for our daily operations. It is...More

Reviewed 1 week ago via mobile

Customer treated as an option Walked in . Told 30-40 min wait Made reservation Told to expect a call when table ready Got call whilst drinking cocktail nearby. Told table ready . call cur off before able to clarify timing Waited for ten minutes in...line Lots of customers entered ahead having been told our table being prepared Left in disgust when we concluded we were being stacked in queue having left our cocktails on the bar Reservation Service was deceitful in my experience, and i concluded it would get no better once seated Better places in banff to dineMore

Date of visit: June 2022
Helpful?
Anish Y, General Manager at Masala Authentic Indian Cuisine, responded to this reviewResponded 1 week ago

Our Apologies for the inconvenience caused and this could have never happened and avoided. We will make sure that the concerned staff is briefed about this complaint and avoid this mistakes in future. Kindly visit us again and we will make sure to give your...More

Reviewed 2 weeks ago

we arrived on spec and were accomodated outside to begin with, but moved inside after a bit . The food was excellent and the place packed with indians who know which is the best and the quantities were very adequate, many taking out doggy bags....Very resonably priced bur service a little slow . They were very busy !More

Date of visit: June 2022
Helpful?
Reviewed 2 weeks ago

Had a terrific lunch buffet at Masala today. Fresh ingredients were obviously prepared that morning. Plenty of delicious options for a reasonable price. The staff were very friendly and welcoming. Thank you!

Date of visit: June 2022
Helpful?
Reviewed 3 weeks ago via mobile

I have just enjoyed an excellent meal at the Masala in Banff. The staff were very attentive. We had been warned that the restaurant would be busy with a large group booking but after a short wait were able to find us a table. The...food was delicious and the portions so large that we struggled to finish. I would definitely recommend it.More

Date of visit: June 2022
Helpful?
Reviewed 3 weeks ago via mobile

We visited this restaurant after all the good reviews here but unfortunately were left disappointed. The service was good but the taste of the food did not impress. We ordered the butter chicken and vegetable biryani, the sauce used for the butter chicken tasted like...canned tomato soup, not creamy or fresh at all with roasted chicken pieces tossed in while the vegetable biryani tasted more like a pulao/pulav and far from authentic Biryani. It was also a task to make a reservation for us without any mobile/phone access as they do not respond to emails or messages on their social media channels. We will not be visiting again.More

Date of visit: June 2022
Helpful?
Reviewed 3 weeks ago via mobile

Tasty food , friendly prompt service and good location in downtown Banff. We had a buffet lunch for $18 each and it was very good . We saw the a la carte menu has lots of good choices . If you like Indian food ,...you won’t be disappointed.More

Date of visit: June 2022
Helpful?
Reviewed 4 weeks ago via mobile

Delicious Authentic Indian Food. Ordered the lamb dish and garlic naan. Huge portions enough for 2. Highly recommend reservations but if not, call or stop by and put your name on their waiting list (about 45 mins) and just stroll along Banff Ave while waiting....They called me 30 mins later, I sat street side and absolutely loved the food and service. Thanks Amish for a great experience. Enjoy!More

Date of visit: June 2022
Helpful?
Reviewed 4 weeks ago

We came to Banff for a few days. We visited the Masala restaurant & were pleasantly surprised at the standard of their cuisine & impeccable service . One of the staff, Gandhi, was also extremely helpful in guiding us on local tours.

Date of visit: June 2022
Helpful?
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Questions & Answers
Ask a question
Zihao J
5 November 2021|
AnswerShow all 2 answers
Response from ScubaNut099 | Reviewed this property |
In general most restaurants do NOT allow dogs on premises as this would violate the health code. The only exceptions are official guide/medical dogs. Having said that, phone the restaurant to confirm.
0
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J0andJim
15 October 2021|
AnswerShow all 2 answers
Response from N6559SFcaroll | Reviewed this property |
Butter chicken. It's just chicken with a tangy sauce, slightly sweet , sort of like barbecue sauce but generally milder. It's not an authentic Indian dish either. If he likes rice , he can order that plain or if he prefers... More
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ashirh2
21 July 2019|
AnswerShow all 5 answers
Response from Harmeash K | Reviewed this property |
Sorry not sure
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Frequently Asked Questions about Masala Authentic Indian Cuisine

Yes, Masala Authentic Indian Cuisine offers takeaway services.

Yes, Masala Authentic Indian Cuisine offers delivery services.

Yes, Masala Authentic Indian Cuisine is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Masala Authentic Indian Cuisine is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5