Nicoletta Handcrafted Italian Kitchen

Nicoletta Handcrafted Italian Kitchen

Someone from this business manages this listing.
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+52 984 147 6542+ Add websiteWrite a Review
Hours
Sun
1:00 pm - 1:00 am
Mon
1:00 pm - 1:00 am
Tue
1:00 pm - 1:00 am
Wed
1:00 pm - 1:00 am
Thu
1:00 pm - 1:00 am
Fri
1:00 pm - 1:00 am
Sat
1:00 pm - 1:00 am
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Ratings and reviews
5.0
5.0 of 5 bubbles

RATINGS
Food
4.8 of 5 bubbles
Service
4.9 of 5 bubbles
Value
4.7 of 5 bubbles
Atmosphere
4.9 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
$58.00 – $125.00
CUISINES
Italian, Healthy
Meals
Lunch, Dinner, After-hours, Drinks
features
PRICE RANGE
$58.00 – $125.00
CUISINES
Italian, Healthy
Meals
Lunch, Dinner, After-hours, Drinks
FEATURES
Reservations, Outdoor Seating, Seating, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
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5.0
5.0 of 5 bubbles1,392 reviews
Excellent
1,305
Very good
41
Average
23
Poor
13
Terrible
15

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Nick R
3 contributions
5.0 of 5 bubbles
Jan 2023 family
My husband and I were blown away with this restaurant. We did not want to continue to eat Mexican food every night of our honeymoon, so we chose this Italian restaurant. It is very elegant. The inside is stunning! They pulled out our chairs for us, placed our napkins on our laps for us, the waters were provided with a choice of lemon, lime, or grapefruit to be added. Of course they tried to upsell on every tiny thing (sparkling water, wine, cocktail, mock tail, appetizer, dessert, everything). But, if you just say no, you can order what exactly you’d like. Noe was our waiter. He made sure everything was delicious and refilled at all times. We ordered the short rib tortellini and I ordered the spaghetti with a giant meatball. Both were outstanding. We are from California and it was better than any Italian food we have back home.
Written 23 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello Nick! We are delighted to know that you enjoyed our menu and that the attention of our waiters was the best for you and your companions. Thank you so much for your recommendation, we look forward to serving you again very soon. Thank you for your visit!
Written 25 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephanie K
Lake Ozark3 contributions
5.0 of 5 bubbles
Feb 2023 none
Seated immediately with no reservation. They do have open table. Service was impeccable. 2 servers for each table. Very well trained staff. Plenty of menu items. You are welcomed with a small basket of bread and olive oil/red wine vinegar antipasto ( they cut fresh basil off of the plants) while your drinks arrive. Artichoke appetizer was delish. Enough for 2. Dinners of cannelloni and salmon were outstanding. They top it off with a shot of lemoncello. We did not have salad or soup or dessert. It was plenty for 2. Total US $240 with tip. Very well done Nicolette. Thank you Linda and Ian for a beautiful evening.
Written 6 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello Sniffany! We are delighted to know that you enjoyed our menu and that the attention of our waiters was the best for you and your companions. Thank you so much for your recommendation, we look forward to serving you again very soon. Thank you for your visit!
Written 7 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Erica
Chula Vista1 contribution
5.0 of 5 bubbles
Oct 2023 friends
Recommend 100% spend the money treat yourself you’re on vacation just do it! The service, the food impeccable! The carbonara was delicious order the truffle pizza they shaved fresh truffles on top OMG the best! Thank you Santiago for the great conversation for the service for the laughs for all of it! Vallejo también súper amable! Gracias por una experiencia súper inolvidable en nuestro viaje a Playa del Carmen!!!!
Written 5 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello! We are delighted to know that you enjoyed our menu and that the attention of our waiters was the best for you and your companions. Thank you so much for your recommendation, we look forward to serving you again very soon. Thank you for your visit!
Written 7 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jennifer
Los Angeles11 contributions
3.0 of 5 bubbles
May 2023 solo
I went into this restaurant, hoping for fabulous Italian food. What I ended up with was a bland Caesar salad, and a heavy, heavy, heavy cream and cheese fettuccine that I couldn’t even finish. It’s cool because they prep it at your table and they throw heavy cream and pasta into Grando Padano cheese. But by the time I started eating it, I realize it just tasted like Olive Garden, and was just way too heavy. The Caesar salad was lackluster at best. I wish I could like this place, but I just don’t. My wine was good, that was the only good thing. And there’s a cool mixologist there who makes awesome drinks.
Written 28 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello! Thank you very much for your comments. We are sorry for what happened during your visit, for us it is very important that all our guests leave happy, that's why we want to give the appropriate follow-up to your case. Please send us your contact information to the email Nicoletta@grupoandersons.com along with a contact number. Our team will contact you as soon as possible. Best regards.
Written 31 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Elizabeth B
10 contributions
3.0 of 5 bubbles
Aug 2023 couples
We had a lovely evening here, our waiter (Memo) was excellent and very attentive, and the food was absolutely delicious. The reason I am only rating three stars is because of how we were billed at the end. We both had the alfredo which is made at your table and a fantastic experience. When we ordered we were asked if we would like to include chicken for a small extra charge and we said yes. However when the bill came we had been charged the same amount for each chicken breast that we were charged for the alfredos (420 pesos per alfredo and 420 per chicken breast), meaning the cost of our meal had doubled. We asked about this and the waiter told us it is just how the protein is charged. We accepted this and paid the bill but I left feeling a little bit disappointed that a wonderful evening with excellent food had ended with me feeling a little bit cheated and mislead. I would like to add here that this review should not reflect badly on our server Memo, or any of the other lovely staff who work here - they were all fantastic and it’s not their fault that the items were charged how they were.
Written 24 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello Elizabeth! Thank you very much for your comments. We are sorry for what happened during your visit, for us it is very important that all our guests leave happy, that's why we want to give the appropriate follow-up to your case. Please send us your contact information to the email Nicoletta@grupoandersons.com along with a contact number. Our team will contact you as soon as possible. Best regards.
Written 4 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

laura c
Playa del Carmen124 contributions
2.0 of 5 bubbles
Sept 2023 friends
The experience was a disaster. We had a 6:30 reservation for 5 people and were the only customers there. We all ordered appetizers and a main entree. The main entrees arrived first, then the appetizers. We sent back 1 of the appetizers and the manager came over and told us we ordered it, then asked why we were sending it back. We told her we wanted the appetizers first, then the entrees and she asked us if we had told our waiter that was the order we wanted to receive them. She walked away shaking her head. The 25 layer lasagna was cold, not hot, as was the meatball and spaghetti. We sent it back once and it came back the same. We ordered lattes and espresso that also came slightly warm. We had to ask twice for another glass of wine. The seafood spaghetti was good, although it could have been hotter. Nicoletta’s has been open for several months and I don’t believe these mistakes should be going on. It’s a very expensive restaurant and we get better service and food at Italian restaurants like Romeo’s or Trattoria del Centroid for much better prices. I will not be going back.
Written 3 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello! Thank you very much for your comments. We are sorry for what happened during your visit, for us it is very important that all our guests leave happy, that's why we want to give the appropriate follow-up to your case. Please send us your contact information to the email Nicoletta@grupoandersons.com along with a contact number. Our team will contact you as soon as possible. Best regards.
Written 4 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dayana S
11 contributions
3.0 of 5 bubbles
Mar 2024 couples
Starting with the positive, the decor and atmosphere is incredible and you really feel enveloped by Italy. We decided to go to this restaurant because we had gone days before to the Porfirio restaurant, which is from the same chain and we loved it. Unfortunately the service was totally different, starting because our main dish took almost 2 hours to arrive and it was only 1 pizza and Alfredo pasta. The truth is that we hadn't realized it had taken so long until we saw the waiter and one of the managers right in front of our table arguing, then the waiter never came back to us and another person continued serving us, no one informed us what happened to our food and they just avoided turning to see us. It was in very bad taste to see how evidently the manager who gave the waiter a gift did so in a rude manner. Tables that even arrived long after us were already in dessert and we had not yet received the main course. Furthermore, the restaurant was not even at 50% occupancy, we could find no reason to justify the delay. When our food finally arrived, the manager did a type of demonstration that was based on mixing the pasta in aged cheese, it was something VERY FAST and we could also tell that he was angry, he always spoke to us in a gentle way but you could see how angry he was. was. The big surprise was when we discovered on our ticket that the cost “for the cheese demonstration” was an extra $200 pesos that we were NEVER informed about (because if we had known we would not have added it since it was something very simple). I think what we honestly paid for was to see the manager/waiter show. The second waiter who served us was excellent. The food was “okay” but being part of the same Porfirio's chain, we expected better quality of service, since when the price is high, more than good food you expect excellent quality of service which unfortunately we did not have and it was also Totally unacceptable to see how the waiter was treated right in front of our table, even with exaggerated arm movements.
Google
Written 1 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hola. Lamentamos sinceramente que tu experiencia no haya sido perfecta. Valoramos tu retroalimentación y nos gustaría conocer más detalles para poder abordar cualquier problema específico que hayas experimentado. Estamos comprometidos a brindar un servicio excepcional, y tus comentarios son fundamentales para mejorar. ¿Podrías compartirnos tus datos de contacto por nicoletta@grupoandersons.com para conocer mejor los detalles de tu experiencia?
Written 2 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lavi R
Playa del Carmen39 contributions
1.0 of 5 bubbles
Mar 2023 none
Mediocre over priced food. Loud music made it impossible to hold a conversation. Please avoid.really miss the quiet understated elegance of Cenocolo. This is one of many restaurants owned by the same group including Harry’s and Senor Frog and it would be wise to avoid all these tourist traps.
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
¡Hola! Muchas gracias por tus comentarios. Lamentamos lo sucedido durante tu visita, para nosotros es muy importante que todos nuestros invitados se vayan contentos es por eso que queremos darle el seguimiento adecuado a tu caso. Te pedimos nos envíes tu información de contacto al correo Nicoletta@grupoandersons.com junto con un número de contacto. Nuestro equipo se contactará contigo a la brevedad posible. Saludos.
Written 21 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kristopher S
1 contribution
5.0 of 5 bubbles
Jul 2023 solo
At first I was a little nervous about the prices, but I very quickly got my money’s worth! At an Olive Garden in the US, I’d pay twice as much for the same food that isn’t nearly as tasty. Sure, when you come to Mexico, you don’t think of Italian food. But what really blew me away was the service I received from the entire staff, but most especially Vallejo and Jessica. They are seriously fantastic and incredibly friendly. My food was even prepared right in front of me and there wasn’t a second I felt I didn’t feel I was welcome after staying for nearly 2 hours! Lol. If you come to Quinta Avenida I highly recommend you visit Nicoletta for a unique experience.
Written 3 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello! Thank you for your review, we hope your visit to Nicoletta was the best with our gastronomy and mixology. We look forward to your visit soon. Have a nice day.
Written 31 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Edward H
Windsor156 contributions
5.0 of 5 bubbles
Jan 2024 couples
We visited this wonderful restaurant in 2022. We've been away for two years and we said that we have to get back there before our 2024 vacation ends. The setting and the venue are perfect for a special dinner. The service is amazing. Our water glasses were always full. Our table was cleaned whenever there was a spill or bread cum in sight. Fresh cutlery with each serving. Our daughter's BF is a trained chef and he said his seafood was the best he'd eaten. When it came to a wine selection I asked for assistance in selecting one at our price point. And do have dessert. We didn't realize how large the servings would be. The desserts can easily be shared by two. It's not cheap. But it is worth the price. We will be back again next year.
Written 22 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
We greatly appreciate your kind words. Thank you for choosing Nicoletta and for sharing your experience! Knowing that our service and atmosphere made your visit special inspires us to continue working with passion and dedication. At Nicoletta, every detail counts, and your positive review reinforces our commitment to providing exceptional experiences. We are eager to welcome you again and make you live more unforgettable moments.
Written 2 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

matt blasioli
Rio de Janeiro4 contributions
5.0 of 5 bubbles
Jan 2023 couples
One of the newest places in PDC. Great menu and great service. A lot of items on the menu come with a fun and creative table-side serving (especially the deserts). We came twice on our week long holiday and will come again next time.
Written 23 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello blasiolim! Thank you for giving us a perfect rating and for recommending Nicoletta. We are sure that all our staff enjoyed serving you during your visit. We will gladly share your comments with our team to give you the best experience in your next visit. Come back soon!
Written 25 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rudy
1 contribution
3.0 of 5 bubbles
Aug 2024 family
Food was very good, ambiance and location are excellent. But the waiter was aggressive, focused only on making the maximum dollars from every customer. It was a long wait to get the food. When the food arrived, one of the dishes for our family was served cold, we got an apology but no discount, and the waiter still expected a 15% tip that I absolutely refused, and paid 10%. The waiter stood behind us quite close to our table the entire time which was quite annoying specially while we were reviewing the bill. Note to the restaurant management please remind your staff that your customers are humans not money machines. We are there to have good time not to be pressured.
Written 11 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hi! We are sorry we did not meet your standards, we will work on all aspects to provide you and our other guests with the best you and our other guests the best service possible. We hope to see you again soon. Regards.
Written 12 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

DebRussell49
Carman123 contributions
5.0 of 5 bubbles
Feb 2023 none
Out with our family and 16 month old granddaughter. They were very accommodating of the little one and patient when she dropped her napkin repeatedly. The cannelloni was the favourite but all the meals were hot and served beautifully. Top notch service.
Written 10 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello! We are delighted to know that you enjoyed our menu and that the attention of our waiters was the best for you and your companions. Thank you so much for your recommendation, we look forward to serving you again very soon. Thank you for your visit!
Written 28 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Кирилл Ж
2 contributions
5.0 of 5 bubbles
Jan 2023 friends
We were here at the end of January with friends. Very good service, Victor and Gianfranco were like our old friends. We ordered wine, some appetizers (my personal recommendations is beef carpaccio). All was very good and very tasty. I wanted to try desert “Tiramusu 24K”, but I was full. May be next time :) Thanks for everything guys, Victor and Gianfranco for really high level service. We will return for sure 👍🏻
Written 28 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Hello! We are delighted to know that you enjoyed our menu and that the attention of our waiters was the best for you and your companions. Thank you so much for your recommendation, we look forward to serving you again very soon. Thank you for your visit!
Written 30 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AdventureKA
New York1747 contributions
3.0 of 5 bubbles
Feb 2024 couples
If you want a fancy busy feeling restaurant on the main tourist strip Quinta Avenida to people watch, this the place for you. We went for a late 1pm lunch and it was pretty empty. It was $83 for a shrimp capellini, margherita pizza, 2 waters which we feel is pricey for lunch for 2. The food was good but you’re paying for the location. With the check came a complimentary “present” of a truffle like dessert and the hostess/waitress placed a string bed bracelet on my wrist – I think it was meant to be charming but I couldn’t help but wonder if I was being tagged as a mark because we were willing to overspend so much for a lunch.
Written 19 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grupo Anderson's
Your positive review has truly delighted us! Knowing that you had an enjoyable time at Nicoletta and appreciated our attentive service brings us great joy. Your feedback is sincerely valued, and we hope to have the pleasure of welcoming you back soon for another delightful meal. Thank you for your kind words and for choosing to dine with us!
Written 20 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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