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Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$59 - $101
CUISINES
Mexican
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (1,550)
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Traveller rating
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135
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Traveller rating
423
135
59
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20
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All reviews brunch lime soup mole beef seafood mariachi band mexican food our waiter food was great great place to eat rene margaritas song juan mexico waiters resort
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Reviewed 4 days ago via mobile

I went to Hacienda El Mortero with friends and had a great experience. Thank you to Gener and Miguel, their service was great and always kept our drinks full!

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 days ago

This restaurant was amazing! The food was such good quality and the service was great. Gener and Miguel were extremely attentive and nice, and we could not have had a better time! Will be coming back many more nights

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 days ago

Absolutely phenomenal!! The food, service and entertainment was the best we’ve experienced. The food portions are huge and everything tastes amazing. Juan and Jesiel were the best servers! 10/10 reccomend coming here while you’re in cancun!

Date of visit: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

The music is fantastic! I had the 3 molé dish and it was great, especially the one with the bananas in the middle! Many thanks Gener and Miguel!

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

El Mortero restaurant was a wonderful experience. Gener (Alberto) and Miguel were very kind and wonderful servers!!! We enjoyed the mariachi band that came around each table asking for requests, with violinist, guitar, and 2 trumpets. I highly recommend this restaurant during your stay for...a true Mexican cultural experience. Wonderful!!!More

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

Gener and Miguel are the best servers ever. They pay attention to you and never leave you on a négative experience. The BEST restaurant for real mexican food nearby. You MUST go if you are going to mexico.

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

Great experience , loved the location , restaurant is very well decorated and the Mariachi show was incredible ! Gener & Miguel gave us a 5* service , would recommend to anyone

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago via mobile

So good we went back the following day! Amazing food and fantastic service by Jesiel and Rene. They couldn’t have been more attentive 🙌 Sinola chicken is something I’ll try to re-create at home Chicken fajitas were excellent Authentic Mexican music by a band which...was amazing and added to the experience I would recommend to book hereMore

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Gener and Jesiel provided great service. My mother and I both got the chicken fajitas which tasted delicious and I would highly recommend the Caesar salad. Thank you Gener for the dinner service!

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago via mobile

Has two very delicious meals while listening to mariachi band. Grilled fish was well cooked and mixed fajitas was very tasty. Jesiel and Rene took awesome care of us and really made our evening with fast and friendly service. Would definitely recommend for good food,...great drinks and a wonderful ambienceMore

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago via mobile

Five out of five. Amazing food, ambience, and service. Gener was always attentive to our needs and provided great recommendations, and Filemon had a great sense of humour that painted smiles over our faces. Overall an amazing time and can’t wait to come back for...seconds.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Gener was an amazing server, very knowledgeable about the food and paid attention to our table very well. The Mariachis were great and polite and didn’t overcrowd out table.

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Rene and Jesiel were so sweet and attentive! Thank you both for an amazing birthday experience! The food was delicious, service impeccable, and the mariachi band was incredible!! Wonderful experience overall. Thank you!

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Gener and Jesiel provided excellent service. The food was perfect, and the mariachi band did not disappoint, either! One of our favorite memories from the trip.

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2024

We enjoyed a special anniversary dinner here. We were married at the Krystal hotel 27 years ago and had celebrated our wedding night at this restaurant. This was our first time back in 20 years and so happy to see it was still amazing! The...restaurant is beautiful and we love the Mariachi band. The food was delicious and the service flawless. The treated us like VIP’s! I would highly recommend spending an evening here.More

Date of visit: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
guillermo-colon1
31 May 2019|
AnswerShow all 2 answers
Response from RHaciendaElMortero | Property representative |
Todos los días tenemos el mariachi en Hacienda el mortero!
0
Votes
Google Translation
Jugajim
2 April 2019|
Answer
Response from 950Alfonso | Property representative |
ups sorry for the wait, out mariachi can play something special for them.
1
Vote
Google Translation
gloriadav18
1 March 2019|
Answer
Response from 950Alfonso | Property representative |
No, sorry
0
Votes
Google Translation
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HACIENDA EL MORTERO RESTAURANT, Cancun - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Hacienda el Mortero Restaurant

Yes, Hacienda el Mortero Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hacienda el Mortero Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5