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2
Wed, 22/05
20:00

Ratings and reviews

#112 of 1,155 Restaurants in Cancun
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$8 - $49
CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Vegan Options
View all details
meals, features, about
Reviews (3,606)
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1,177 results
Traveller rating
483
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200
104
114
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Traveller rating
483
276
200
104
114
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Reviewed 4 days ago

I tried to give them a 15% tip, but the employee secretly applied it to 30% and made a credit card payment. Never visit here. And be especially careful with Vanessa waitresses. 한국사람들께 - 절대절대 가지마세요. 몰래 Tip 조작하는곳입니다.More

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hello, We greatly appreciate your opinion, we are sorry that your experience did not meet the standards of excellence that characterize us. We would like you to visit us again so we can improve your experience and provide you with the service you deserve. We...More

Reviewed 1 week ago

very good. go eat now. very good. good food. good pepoles. how do I end this? uhm. wait. hello? wait. Kamila help me. dad stop. here click th-

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again

Reviewed 3 weeks ago via mobile

Excellent service and great food. Food was perfectly cooked and on time. Drinks were great as well and we received a 5 star service from our waiter Roldan.

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 3 weeks ago

The team ,service, experience was great! A must visit when in cancun ! Loved that the crew came together and danced during the night ! Denson our waiter was great !

Date of visit: May 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 3 weeks ago

We actually went to add a Cancún Hard Rock hat to my husband’s collection but they don’t sell hats there, just everything else! We were told we’d have to go to the hotel to get a hat! We did have lunch and drinks while we...were there out on the patio so we could enjoy the ocean waves. Food was OK, service was great.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 16 April 2024

Thx for everything - it was so great this evening! So much fun, so friendly people, wonderful place, best food, best service!!! I really appreciate, you was mixing my favorite drink even that was not on the card and thank you for making that night...so special and unforgettible in our honeymoon vacation. Angela & yanekkMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 17 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 12 April 2024 via mobile

Vanessa was WONDERFUL as our waitress. And the food was amazing as always. Thanks a lot for the experience, Hard Rock Cancun

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 13 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 11 April 2024 via mobile

I have been to several Hard Rock Cafe around the world and their standard has up until this point been good. But this restaurant did not live up to the standards of Hard Rock Cafe. The burgers and fries were not worth the money. You...should not expect high standard here.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 13 April 2024

Hello, We greatly appreciate your opinion, we are sorry that your experience did not meet the standards of excellence that characterize us. We would like you to visit us again so we can improve your experience and provide you with the service you deserve. We...More

Reviewed 8 April 2024 via mobile

Place was empty on a Sunday evening. Tables where loose, wobbly or to high up against the seats, tried 3 different, but oké, who cares. Food was not good, average maybe. Still, all not too important for a visit in a hard-rock café. Only 2...points because atmosphere was totally zero. Music was terible, hard-rock was not to be heard, only soul pop and 'disco!!!' In a Hard-Rock café... Even after request.. no hard-rock.. and I was the only guest..More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 10 April 2024

Hello, We greatly appreciate your opinion, we are sorry that your experience did not meet the standards of excellence that characterize us. We would like you to visit us again so we can improve your experience and provide you with the service you deserve. We...More

Reviewed 6 April 2024

Good drinks, the original legendary burger was good! I had let them know it’s my birthday and Miguel treated us right with some birthday shots and ice cream! This Cancun location is right on the beach!

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 8 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 6 April 2024

Miguel is great. Nice pins. Food was good. Friend chicken sandwich!!!!! We got fire works for a birthday!!!!! Bahama mama!!!!!!!!!

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 8 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 6 April 2024

Jesus was amazing!!! It’s my birthday and they made me feel special with song and ice cream! I would ten out of ten recommend

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 8 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 5 April 2024

Food and atmosphere is fantastic! The view was great and our waiter Jesus was so attentive and wonderful to work with!! I'd come back again.

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 6 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 4 April 2024 via mobile

Great service from Karen and a really fun atmosphere. We like that it is in front of the beach. All staff very friendly and attentive

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 5 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

Reviewed 3 April 2024

We had Jesus as our server - he was very helpful and attentive . He even gave us free shots . Our food was lovely and we sat outside so had a lovely view of the beach. We had big mojitos which were very big...and worth the money. Lovely meal.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fernanda Ovando, Agencia/Consultora at Hard Rock Cafe, responded to this reviewResponded 5 April 2024

Hard Rock Cafe Cancún appreciates your opinion, we hope to welcome you again.

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Questions & Answers
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I740HWjodieh
3 July 2023|
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Response from Natsharu | Reviewed this property |
You have to wear a shirt, shoes, probably not naked either
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HARD ROCK CAFE, Cancun - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Hard Rock Cafe

Yes, Hard Rock Cafe offers takeaway services.

Yes, Hard Rock Cafe is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4.5