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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
$24 - $63
CUISINES
Bar, Pizza, International, Pub, New Zealand
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features
Reviews (71)
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69 results
Traveller rating
31
15
11
4
8
Traveller type
Time of year
LanguageEnglish
Traveller rating
31
15
11
4
8
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Reviewed 17 October 2023 via mobile

My partner and i dined here last night and we will simply not be back or referring anyone! It was a very quiet Monday night, staff not doing anything...I would of expected the table to be clean! Service was disappointing and the food quality left...alot to be desired for the price.More

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2023

First time at the bar, awesome service. Didn’t have to wait too long. A few suggestions… The steak could be thicker/wider in terms of the cuttings..but the size was perfect. Please introduce Garlic butter as another option for the sauce with the steak. The beer...battered chips width wise could be thinner. Equal portions for both chips and salads. Burger patties could be made the same size as the burger bun. Lettuce on one side not both, and more of the sauces, red onions, cheese etc. The prawns were perfect. Thank yous for your hospitalityMore

Date of visit: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2023 via mobile

I have never written a bad review before, our experience was so terrible we sent an email to the owners but after no reply we have no option but to tell people we would highly recommend you do not choose this restaurant in Frankton as...there are so many other great options. It is hard to know where to start, we were freezing cold kept our coats on throughout our meal. Our meal was disappointing to say the very least. The one star was for the staff member doing her best.More

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2023

Enjoyed lunch there, no complaints about the food but the place could do with a good clean. Sat outside and there were cobwebs under the canopy. Also fittings in toilet were loose, the toilets could do with a freshen up...very average.. As we left, we...noticed greasy fingerprints on the glass door...how difficult is it to quickly clean the door down prior to opening...?More

Date of visit: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2023 via mobile

Check if they are open - we came in tonight at 19:30 and the kitchen was closed due to lack of customers. There is a nice Thai restaurant next door, so we went there

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2023 via mobile

Drinks and food were excellent, service was horrible - you can see, I don’t give many bad reviews but the wait time was horrible. Read on if you want to as it may be some venting. We walked a few blocks from our hotel at...about 6:30PM. We walked toward the Remarkable shops and saw The Shelter. My brother said he heard about this restaurant so we walked in. It was crowded and there was a note that due to being short staffed, service would be slow. There wasn’t room for us 8 so we started walking out when the waiter said to wait just a few minutes. One in our group waited while a few of us looked around for another restaurant. Just a few minutes later we were called in. We found a table that an older couple moved from so we could have a table for our party. The waiter showed up about 15 minutes later saying he could get our drinks quickly and get ready to order when coming back with our drinks. About 10 minutes later he brought some of our drinks. We ordered as he noted we could get served quickly if ordering quickly as others would be showing up shortly. An Asian bus dropped about 1/2 the busload about 10 minutes after we ordered. A few other couples came in and were served before us. The whole restaurant was empty when we got our food at 8:45 - over an hour and 10 minutes after ordering. The waiter told us they closed at 9! Good food - could have been much better on the service side!More

Date of visit: February 2023
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Reviewed 4 December 2022 via mobile

We enjoyed our food at Shelter. We walked to the restaurant from The Hilton Hotel. The place is small but very nice inside. We were warned of staffing shortage and it showed but the young lady waiting on us did a nice job handling all...the tables. My wife and I had steaks and both were cooked nicely and tasted very good. The mashed potatoes were a bit dry. The prices were a bit high but not crazy. Overall, we enjoyed a our meal here. Don’t be in a hurry.More

Date of visit: November 2022
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Reviewed 24 October 2022 via mobile

A regular for us before heading home (when it's my turn to cook) The staff are some of the nicest you'll meet anywhere and can always guarantee a decent meal every time. Our first visit was to wait out a storm when we first moved...to Queenstown, so aptly named of course, it's been our go to since. 🙌More

Date of visit: July 2022
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Reviewed 20 July 2022

Meals very expensive for what you get. Service very poor and unprofessional. Took a long time to get served. I would never recommend this place to my enemies

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2022 via mobile

I came with my daughters for lunch, we ordered and asked for the drinks to come with the food. Our food arrived, I finished eating and my drink arrived. I was full and I didn't even want the drink anymore. The only waiter who was...nearby was waiting for a table the entire time, not even looking in our direction.More

Date of visit: May 2022
Helpful?
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Shelter Bar, General Manager at Shelter Bar & Kitchen, responded to this reviewResponded 17 May 2022

Hi there, Apologies for your experience. I've talked to my staff. I understand you ordered fizzy drinks and basically we do serve drinks straight away when order prints on the bar. Holding an order may confuse as we have several wait staff on the floor...More

Reviewed 15 January 2022 via mobile

Great place to bring the family. Wide menu choice, great service, wide wine choices, nice venue, fantastic chips and pizza

Date of visit: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2021

Really bad service. Dinner took so long to come that I walked out. Waitress more interested in young guy wanting a beer - agonist COVID rules. Refused to pay for beer service was so bad. Never go back.

Date of visit: November 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2021 via mobile

Arrived shortly before the kitchen closed but had rung ahead. Staff were efficient, friendly & helpful. Main meal arrived quickly, very tasty & generous portion. Had chocolate dessert too & was excellent finish to a busy day - was made to feel welcome.

Date of visit: October 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2021

We went for Anniversary Dinner. The service was great and so were the cocktails. The spicy Gin cocktail was deliciuous. The meals were nicely presented and tasted good.

Date of visit: July 2021
Helpful?
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Reviewed 28 June 2021

4 of us for breakfast, maybe the waitress could break a smile and ask how we were, coffee and hot chocolate came quite quick but then came a 45 -50 minute wait for our breakfast which consisted of bacon and eggs, forgot the bacon so...they went back and got it but must of been in the oven for a hour, tasted like burnt crispy rubber, i like crispy bacon but this was taking it a bit to far, one egg was runny and the other egg was hard, in the long wait no waitress came back to us and asked if we would like another coffee and do we require anything else, when food was served no apology about the wait, when we left she said was everything ok and I said NO pretty averageMore

Date of visit: June 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SHELTER BAR & KITCHEN, Frankton - Menu, Prices & Restaurant Reviews

Frequently Asked Questions about Shelter Bar & Kitchen

Yes, Shelter Bar & Kitchen offers takeaway services.

Shelter Bar & Kitchen is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5