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Hours
Sun
9:00 am - 9:30 pm
Mon
11:00 am - 9:30 pm
Tue
11:00 am - 9:30 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 10:00 pm
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Details
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CUISINES
Bar, International, Pub, New Zealand
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
features
Is this a pub?
Details
CUISINES
Bar, International, Pub, New Zealand
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Free off-street parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi, Accepts Credit Cards, Table Service
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4.0
75 reviews
Excellent
32
Very good
18
Average
11
Poor
5
Terrible
9
Daisy M
1 contribution
Jan 2025 • solo
Not my second time, nor will it be the last. The staff was great, greeting every guest who came. I ordered one of the best items on the menu, which is beef tacos—amazing food! :) Then I decided to take out three boxes of pizza with different flavors, and my friend, who was celebrating his birthday, was also amazed by the food I brought. In short, I need to visit more often.
Written 25 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amos C
Mount Pleasant669 contributions
Nov 2022 • couples
We enjoyed our food at Shelter. We walked to the restaurant from The Hilton Hotel. The place is small but very nice inside. We were warned of staffing shortage and it showed but the young lady waiting on us did a nice job handling all the tables. My wife and I had steaks and both were cooked nicely and tasted very good. The mashed potatoes were a bit dry. The prices were a bit high but not crazy. Overall, we enjoyed a our meal here. Don’t be in a hurry.
Written 3 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scenic58672903811
1 contribution
Sept 2023 • couples
First time at the bar, awesome service.
Didn’t have to wait too long.
A few suggestions…
The steak could be thicker/wider in terms of the cuttings..but the size was perfect.
Please introduce Garlic butter as another option for the sauce with the steak.
The beer battered chips width wise could be thinner. Equal portions for both chips and salads.
Burger patties could be made the same size as the burger bun. Lettuce on one side not both, and more of the sauces, red onions, cheese etc.
The prawns were perfect.
Thank yous for your hospitality
Written 25 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EyeDocTom
Milford16 contributions
Feb 2023 • family
Drinks and food were excellent, service was horrible - you can see, I don’t give many bad reviews but the wait time was horrible. Read on if you want to as it may be some venting.
We walked a few blocks from our hotel at about 6:30PM. We walked toward the Remarkable shops and saw The Shelter. My brother said he heard about this restaurant so we walked in. It was crowded and there was a note that due to being short staffed, service would be slow. There wasn’t room for us 8 so we started walking out when the waiter said to wait just a few minutes. One in our group waited while a few of us looked around for another restaurant. Just a few minutes later we were called in. We found a table that an older couple moved from so we could have a table for our party. The waiter showed up about 15 minutes later saying he could get our drinks quickly and get ready to order when coming back with our drinks. About 10 minutes later he brought some of our drinks. We ordered as he noted we could get served quickly if ordering quickly as others would be showing up shortly. An Asian bus dropped about 1/2 the busload about 10 minutes after we ordered. A few other couples came in and were served before us. The whole restaurant was empty when we got our food at 8:45 - over an hour and 10 minutes after ordering. The waiter told us they closed at 9! Good food - could have been much better on the service side!
Written 9 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delz
Invercargill1 contribution
Oct 2023 • couples
My partner and i dined here last night and we will simply not be back or referring anyone!
It was a very quiet Monday night, staff not doing anything...I would of expected the table to be clean!
Service was disappointing and the food quality left alot to be desired for the price.
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnSB3
Wellington736 contributions
Jan 2021 • none
The Shelter Bar was one of about only three places open for dinner in the vast Remarkables Park shopping complex in Queenstown and we chose it because it was the first one of that small group that we found. It was ok, but that was all. It was pub food, which was ok with us. I had pub sirloin with salad and fries. The fries were superb: the steak was tough because it was riddled with the white sinew you can get in steak. My partner’s chicken salad was fine; not exciting but it was a meal. Given the small number of customers in the place – less than a dozen – service was not quick or attentive.
Written 12 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julyana Ribas
Tauranga9 contributions
May 2022 • family
I came with my daughters for lunch, we ordered and asked for the drinks to come with the food. Our food arrived, I finished eating and my drink arrived. I was full and I didn't even want the drink anymore. The only waiter who was nearby was waiting for a table the entire time, not even looking in our direction.
Written 15 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shelter Bar
Hi there,
Apologies for your experience. I've talked to my staff.
I understand you ordered fizzy drinks and basically we do serve drinks straight away when order prints on the bar. Holding an order may confuse as we have several wait staff on the floor running food. We noticed your food was on the table then we served your drinks. I suppose next time order your drinks to your table and wait for your food and enjoy together. Simple and easy !! And fizzy drinks won't go flat or warm if you only need to wait 10min for your food.
Thank you for your concern :)
Written 16 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam W
Queenstown5 contributions
Feb 2020 • couples
Went for dinner at the shelter on a Friday evening. Very good service by the staff. My partner had the vegan risotto which she loved and I ordered the chicken burger which had been recommended by a friend., needless to say I want impressed at all. 2 very Small chicken tenders on the bun really doesn't add up to a decent chicken burger.
Written 27 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
msuria2000
Memphis3 contributions
Feb 2020 • none
Great food -very fresh.
The waitress we had was not very excited or knowledgeable about the food.
Felt like I was bothering her to ask questions.
However the food and beer Mt husband ordered made up for her lack of hospitality.
The lamb plate was nice and my lamb pizza was very fresh. The calamari was terrific as well for a starter.
The music was not so great. Top 40 hits and a bit annoying.
Written 24 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TSmith
Invercargill4 contributions
May 2020 • family
Bit of a shambles. Service was terrible for a start, staff milling round not doing much while tables were left dirty and meals were waiting to go out. Hot drinks were cold, meals very average and expensive. Took ages to get served and then even longer to get drinks and then food. Final straw was when we went up to pay and the barista asked one of the other staff members to put the transaction through and the staff member literally said ‘no, why can’t you?’ right in front of us. Finally the barista served us. Pretty disappointing all round and we won’t be returning.
Written 30 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor L
12 contributions
Jan 2020 • none
Not a lot of good or bad to say about this place. The service is average, the food is average, the range is a bit limited, prices are on the high side - but then they are everywhere in Queenstown. Yes, "average" is the best description.
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FROPATI31
Wellington5 contributions
Dec 2020 • none
Our first stop on arrival into Queenstown and our last after the great first impressions - makes a good lunch/dinner spot away from the hustle and bustle of Queenstown.
If you're after a restaurant that provides a smart casual atmosphere with tasty meals and stunning backdrop of the Remarkables, then this is it. Highly recommend!
Written 10 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ranipuss
Launceston778 contributions
Jun 2020 • none
The service is of great, and the meals really tasty (and served hot). Good selection of wines by the glass. Both times I had the pan fried cod with a side of mushrooms. Delicious! Hubby loves the Quinoa salad with salmon. Desserts yummy too. The staff are so friendly and this is now a favourite lunch spot.
Written 15 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
malvalcornish
4 contributions
Apr 2021 • none
Did not know where to eat, but saw Shelter Bar & Kitchen, and thought we would give it a go. Meal was better than expected, staff helpful and obliging and willing to give us extra salad and less fries. Both had pan fried blue cod which was excellent, and we went again another night and equally impressed with the steak and the risotto.
Would definitely go again when in the area.
Written 15 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yeema1
Dunedin31 contributions
Jan 2021 • family
We went here for a birthday dinner. Our kids ordered pizzas and the adults had the lamb shanks. The lamb shanks were a tad bland with equally bland vegetables. The pizzas were ok. They did cater for our gluten free kids so that was a bonus.
The service was very good and the staff friendly.
Written 25 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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