Obviously this is a very popular place for people to come for a meal, and I believe most customers enjoy it, perhaps if not the service.
However it is supposed to be a cinema and a cafe. So would you not think that if people...are coming JUST to see a film they should be served in preference to those just wanting food?
After all they advertise a start time for a film so to spend 20 minutes in a queue listening to customers repeating their order because the staff simply don't listen to what is being said to them or watching the staff make a mess of the till as the minutes tick away to the start time of the film that you have made a special effort to come out and see, is nothing other than totally unprofessional and less and extremely frustrating.
10 minutes after the film I went to see had started I was still in the queue watching the member of staff show the customer on the till what was wrong! At this point I simply bailed!!!!
Either run the cinema, or run a café, you obviously can't do both. This is not the first time this has happened, as it's happened before in the past, and I'm guessing it will continue to happen in the future.
So if you are coming for a film just be aware that you might not end up seeing itMore