Pictures of Sundance Mountain Resort - Sundance Photos
Sundance: Pictures
From Review : Still nice, but lost quality of Sundance Mountain Resort
I have been so sadden by my Sundance visit this time. We have been coming the same week for 3 years now. We were so impressed the first time we made it a tradition. This year has not been the same though. I have had to call multiple times to get more firewood and things I asked…
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Date of stay: November 2021
Response from Sundance Mountain Resort, General Manager at Sundance Mountain Resort
Responded 30 Nov 2021
Jennifer, we deeply appreciate you taking the time to leave a review about your most recent visit. We are delighted to hear that Sundance Mountain Resort is such a special place to you. We are of course saddened to hear that you left feeling disappointed this time. During this years slower season and due to the challenging labor shortage most businesses are faced with, we have been taking a short pause on midweek breakfast and lunch service to provide our staff a much needed break. We are looking forward to resuming full service this winter season. We apologize for any confusion regarding the shuttle services. Complimentary shuttle services to and from your room are available via Bell Staff. We do have a shuttle bus as well that can take you from the top of the resort to the bottom. After speaking with our staff, it is our understanding that there may have been some miscommunication and we are so sorry if that put a damper on your experience. We hope that you will return for your annual trip next year to give us another chance. We thank you for the feedback, as it is the only way to improve and offer the best service possible! All the best.
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