State of ironing board! - Picture of Copthorne Hotel Merry Hill Dudley, Brierley Hill
Photo: State of ironing board!
From Review : Unpleasant stay! of Copthorne Hotel Merry Hill Dudley
We booked a club room for a 2 night stay (20/09/21). Upon arrival the reception area was dark and gloomy. Checked in with very little enthusiasm from staff member. Upon entering our room it was apparent it was not very clean with dust everywhere. Black mold on shower curtain and…
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Date of stay: September 2021
Response from Stuart Fleming, General Manager at Copthorne Hotel Merry Hill Dudley
Responded 22 Oct 2021
Dear Reviewer, Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls. Since your stay with us 4 weeks ago we have made strides in addressing the issues you raised and I'm sorry to read that you would not consider staying with us again. Kind regards, Stuart Fleming General Manager
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