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Duct tape repair - Picture of The Sherman Hotel, Los Angeles

Photo: Duct tape repair

From Review : Nice staff, terrible accommodations of The Sherman Hotel
103
Duct tape repair
Buon compromesso
Flying cockroaches and an unprofessional front desk
The worst hotel ever!!!!
More foreign substance in picture frame
The worst hotel ever!!!!
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One life wrote a review Mar 2019
East Freetown, Massachusetts9 contributions
+3
Got to LA, went to see if our room was ready yet, wasn't- too be expected.. we were 3 hours early. Carlos was nice enough to get us in after we went out for lunch. At this point we had been able for 21 hours. As we waited, I plugged my phone in to charge but it kept falling out
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Date of stay: March 2019
Response from Felix C, General Manager at The Sherman Hotel
Responded 12 Jun 2019
Dear Guest 09625IU, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have addressed all the issues you have raised and corrected them. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Felix C
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