Pictures of Ya Bon French Baker - Hastings Photos
Hastings: Pictures
From Review : Worst presentation/ made worse by rude staff, no gloves, unsanitary box, walking away when asked to rectify of Ya Bon French Baker
Other Recent Reviews
Coffee and pastry delight
December 2022
Just unbelievable… I really am so embarrassed for them. Firstly the m visiting from Bay of Plenty for a sterile training for the flood ravaged area of Hawkes Bay . In response to their URGENT are request, for up to date training for tracking instruments, basic sterile conduct,…
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Date of visit: August 2023
Response from Ya Bon, Owner at Ya Bon French Baker
Responded 26 Aug 2023
Please note Firsthand Coffee currently manages Cupple Cafe within our Bakery not Y’a Bon It seems a miscommunication between the bakery and the staff of Firsthand Coffee has resulted in a less than optimal box being provided but would argue it was unsanitary The box was labeled Crazy as in ‘Crazy Good’ one of our Napier wholesale customers also run by Firsthand Coffee It is really unfortunate if you thought it was directed at yourself by any member of the bakery or cafe team Although the customer service left you unhappy and although the cafe team are not employed by Ya Bon we do apologise but can say the Firsthand team are in general genuinely friendly and good natured young people To address the issues you raised: It seems quite misleading to say gloves where not used when the product is handled with tongs It does appear from the photo the pastries where placed with care as they present undamaged even though delicate It is my understanding the Cupple server did not intentionally turn and walk away from you but was focused on arranging your pastries However customer perception is an integral part of skilled hospitality and the lack of results in a snowball of strained interaction We are super appreciative of your support, for our business and the region and as you mention your first experience met your expectations 10+ Unfortunately some interactions fall short and we will use this experience to ensure better communication between Firsthand Coffee and ourselves and recommend a training refresh for Firsthand Team to recognise, diffuse and remedy any customer concerns
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