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water stains on the ceiling - Picture of Best Western Premier Hotel Royal Santina, Rome

Photo: water stains on the ceiling

From Review : Absolutely no four-star hotel of Best Western Premier Hotel Royal Santina
water stains on the ceiling
Roomy but never enough landing space for toiletries. Need more shelf space. There are white cotton terry robes and slippers in the closet.
ベストウェスタン プレミア ロイヤル サンティナ
Absolutely no four-star hotel
Absolutely no four-star hotel
Absolutely no four-star hotel
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Kaju wrote a review Dec 2018
15 contributions3 helpful votes
We chose this hotel for our trip because of the good rankings from other visitors, but we were really disappointed. The hotel is located just outside Termini, which comes in handy if you travel by bus or metro. The check-in covered all necessary information but the man
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Date of stay: November 2018
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 6 Dec 2018
Dear Kaju, We Thank you for your feedback. We have carefully read your review. I completely agree with you: a good welcoming can make a difference. Usually, our staff is accredited by our guests as friendly and polite, that's why we will take careful attention to what you reported. We feel sorry for your impression on cleaning. Unfortunately, we were not able to trace back your reservation to verify what you pointed out. Our goal is to deliver high-quality stay: for this reason we suggest to our guests to rely on our Reception Staff for any discomfort, so to ensure the best and complete service for a comfortable stay. we really appreciate your opinion, and we consider it more than useful. Hoping to welcome you again in the next journey in Roma, we send you our best regards. Stefania Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Roma
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