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Curtains - Picture of Now Emerald Cancun, Cancun

Photo: Curtains

From Review : PLEASE READ BEFORE BOOKING of Now Emerald Cancun
Gross - this is what I walked into upon checking in. Keep in mind, this is an UPGRADED room.
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Ellen wrote a review Dec 2019
8 contributions2 helpful votes
The luxury part of this resort is over exaggerated beyond belief. Not only is it maybe worth 2 stars at maximum, the customer service here removes another to leave it at 1. The staff apart from the front desk/ management is kind and hardworking so hats off to them. I ordered
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Date of stay: November 2019
Response from eConciergeNOECU, Social Media Coordinator at Now Emerald Cancun
Responded 23 Dec 2019
Dear TravelJunkie7186 We would like to thank you for sharing your feedback on Trip Advisor regarding your previous stay. On behalf of the whole team, we would like to extend our deepest apologies for not being able to meet your expectations. We assure that these situations are not typical of our brand and standards. Your comments have been shared at great length with our Executive and Operations Committee to further look into your experience. It is our hope that you would accept this note as a genuine apology for falling short of delivering a great experience. Sincerely Leonardo Romero Social Media Coordinator econcierge.noecu@nowresorts.com
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