Hello and thank you for taking the time to share your review with us. We regret if you were not completely satisfied with your trip to Sandals Royal Bahamian, and we wish to apologize if you felt that your experience this time around failed to meet the same high standards that you enjoyed during your previous Sandals vacation. It is regrettable to note if you felt your concerns were not properly addressed as our Resort Management Team is usually more than willing to assist if there is anything that can be done to make our guest stay more comfortable. We always aim to not only meet but exceed our guests' needs at all times, so it is rather disheartening if you returned home with a diminished opinion of our resort family. Should you have any lingering concerns at this time then please feel most welcome to contact our Customer Care team at email@example.com and they would gladly assist you further. In the meantime, I will be sure to share your input with our management team, as we wish to make any necessary adjustments to ensure we are upholding the first-class standards that our brand is known for. We sincerely look forward to serving you more efficiently going forward and we hope to have an opportunity to regain our high standing with you during a future stay.