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Landscape - Picture of Sugar Beach, A Viceroy Resort, St. Lucia

Photo: Landscape

From Review : Perfect location, BUT....... of Sugar Beach, A Viceroy Resort
3237
Perfect location, BUT.......
Exotic fish
Great place
some cleaning would be good - Great room
Poor experience
Perfect location, BUT.......
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Lowest price we found
US$591
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Expedia.comUS$591
Booking.comUS$592
Agoda.comUS$592
Orbitz.comUS$591
Trip.comUS$914
CheapTicketsUS$591
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SpeckyII wrote a review Jun 2015
Brighouse, United Kingdom256 contributions96 helpful votes
+2
Perfect location, stunning scenery, excellent accommodation, but the list of negatives is very long that prevents this being a four or five star. You are captive, very hard to get out of the complex and they know it, squeezing every last penny out of you and then adding 10% tax
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Date of stay: May 2015
Response from ABoersma, General Manager at Sugar Beach, A Viceroy Resort
Responded 12 Jun 2015
Good day, Thank you for your comments. I am sorry that you were disappointed with your stay. We must take umbrage with the highly misleading photographs you posted and with your comments about the resort being a BIG dusty noisy building site; when building works are ONLY in our residences area at the very southern end of the property as well as in one small area where the refurbishment of three cottages is taking place. The images you posted were taken in a very isolated section of the Sugar Beach property and nowhere near the public facilities of the resort; away from the resort’s villa accommodations, restaurants, spa, pool and beach. The cottage refurbishment is slated to be completed next month and two of the residences will be completed in October, while the third in December. In reference to the remainder of your review, we understand and respect your point of view. I am sorry that our prices did not match your expectations and that you did not receive our best possible service at all times. Once again, thank you for your comments and business. We hope you will consider a return visit to Sugar Beach at some point in the future. Regards, André Boersma General Manager
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