Dear Guest, We really appreciate this detailed review, we sincerely appreciate all feedback. It is a great compliment to know that our staff ensured that you have a superior vacation. We apologize for any inconveniences you may have experienced Thank you for recommending us with others on TripAdvisor. Please be assured that it will be a pleasure to welcome you once again to experience the hospitality of our people, the quality of our services and facilities with your kids. Warm greetings, Yubi Sandoval Online Reputation Bahia Principe Bavaro Resort