The Rooftop area which has excellent views of aircraft arriving - Picture of Carlton Hotel Dublin Airport, Cloghran
Photo: The Rooftop area which has excellent views of aircraft arriving
From Review : Runway 28 rooftop terrace bar of Carlton Hotel Dublin Airport
+2
On Saturday 16th Oct 2021, we booked a table for 6 friends for 12 noon brunch. On arriving we were seated at Booth "R11" which was nearest the rooftop entrance outside. Hand sanitizer was plentiful and a bottle on the table. I was surprised that no checks on vaccine status or…
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Date of stay: October 2021
Response from Carlton Hotel, General Manager at Carlton Hotel Dublin Airport
Responded 18 Oct 2021
Dear flame01 Thank you for your review following your visit to Runway 28 Rooftop Terrace & Bar over the weekend. I am sorry to read your feedback and would like to apologise for our shortcomings on this occasion. I will review your feedback with the team as there is no reason why your food wasn't served hot and complete with condiments etc. Due to Covid-19 measures we are trying to ensure that all such items such as salt sachets, butter pats etc are single serve to minimse contact levels. In relation to the checking of your vaccine certs, as you and your party were dining outside in the open air, there is no current requirement for the checking of same. Each booth on Runway 28 seats a max of six people and have been designed to ensure physical distancing requirements are met and exceeded in most cases. Again Runway 28 is primarily an outdoor area for dining and clients are allocated tables according to the booking pattern on our booking system. In relation to splitting bills for payment, it is the policy of the restaurant that we do not split bills. I apologise for the fact that there was a mix up with your bill and will review all of your feedback with the team as we strive to deliver a warm and friendly service in a relaxed environment to all our guests. I am genuinely sorry that your experience did not meet you expectations and hope you will consider giving us another opportunity to make amends in the future. If I can be of any further assistance please do not hesitate to contact me. Yours sincerely. Declan Meagher General Manager
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