Marsden Lake Resort Central Otago
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Marsden Lake Resort Central Otago
15/23 Perriam Place, Pisa Moorings, Cromwell 9383 New Zealand
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Avg. $289 /night, 3/17 - 3/18
$391
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$294
per night
$197
per night
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About
#1 of 1 hotels in Pisa Moorings
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Marsden Lake Lake Resort Central offers guests villa accommodation set on the shores of Lake Dunstan. Located 7 km from Cromwell Centre in the neighborhood of sunny Pisa Moorings, Lake Resort provides a picturesque outlook in the heart of Central Otago. The boatshed themed accommodation has one and three bedroom villas with decks and access to the waterway, which are ideal for families. We also offer studio rooms on the upper levels for couples or business stays. The reception team are more than happy to book activities for you such as helicopter flights, Highlands Motorsport Park or a local winery tour. Heritage Lake Resort is central to all local ski fields, making it an ideal base to explore the area. Enjoy Central Otago hospitality whilst only being a 45 minute drive from Queenstown and Wanaka.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Boating
Canoeing
Children's playground
Kids' outdoor play equipment
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Mini golf
Water sport equipment rentals
Patio
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
24-hour check-in
Clothes dryer
Self-serve laundry
Washing machine
Room features
Air conditioning
Dining area
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Electric blanket
Walk-in shower
Safe
Seating area
Separate dining area
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Mountain view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, Chinese
Location
15/23 Perriam Place, Pisa Moorings, Cromwell 9383 New Zealand
Getting there
32 Restaurants
within 10 kilometers
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
We had an amazing 1-night Valentines Day getaway at the Marsden. The location is very good, about 10min drive outside of Cromwell in the lakeside suburb of Pisa Moorings. Our 1-bedroom apartment was located on the edge of a small embayment coming off Lake Dunstan, with the large balcony extending out over the water. The apartment was large and airy with full length windows providing views across the small lagoon. Our luxury apartment had a large open plan kitchen/dining/living area with comfortable seating and TV viewing. The AC worked well and the free Wifi internet worked was fast and dependable. There was a washer and dryer unit out in the garage. The bed was comfortable the area very quiet so we were able to have a very peaceful sleep. We planned to have breakfast at the resort restaurant, however upon inspection of the dining area and finding it unappealing (indoors, dark, cramped, busy) we decided to hit Subway and have a picnic breakfast on the lakefront. We expected there to be a nice outdoor eating area to enjoy the nice summer weather. Overall we had an amazing stay and would highly recommend it to other travelers.
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Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From arrival/check in to the beautiful resort to checking out everything was perfect.
We arrived at the resort and was greeted by two lovely staff members who were very welcoming, they were friendly with such wonderful customer service skills and enthusiastic about there job and such great smiles ! We were showed exactly were we were staying and how to get there.
On arrival to our apartment we were greeted by a lady who was servicing one of the other units she was very welcoming and warm and explained we could use the garage for parking .
We got in to our apartment and absolutely blown away the room smelt amazing it was lovely and warm it was impeccably clean, the layout and style Was 10 out of 10 it was like walking into a brand-new show home. The view outside was picture perfect the bathroom was amazing such wonderful pressure in the showers , the bed was super comfy like sleeping on clouds the whole facility was beautiful and clean ! In the evenings it was lovely and quiet it felt safe and just like being at home!
The Moorings for the boat were exceptionally cool was wonderful to be able to wake up in the morning go downstairs and take the boat onto the lake.
We have had many Stays around New Zealand at hotels and apartments And to my surprise many of these considered themselves as five star In my opinion the lake resort in Cromwell was the best experience and would highly recommend to anyone wanting to stay at a 10 star facility !
From now on when visiting anywhere in Central Otago This will be the only place we will stay
Thank you for the amazing experience !
We arrived at the resort and was greeted by two lovely staff members who were very welcoming, they were friendly with such wonderful customer service skills and enthusiastic about there job and such great smiles ! We were showed exactly were we were staying and how to get there.
On arrival to our apartment we were greeted by a lady who was servicing one of the other units she was very welcoming and warm and explained we could use the garage for parking .
We got in to our apartment and absolutely blown away the room smelt amazing it was lovely and warm it was impeccably clean, the layout and style Was 10 out of 10 it was like walking into a brand-new show home. The view outside was picture perfect the bathroom was amazing such wonderful pressure in the showers , the bed was super comfy like sleeping on clouds the whole facility was beautiful and clean ! In the evenings it was lovely and quiet it felt safe and just like being at home!
The Moorings for the boat were exceptionally cool was wonderful to be able to wake up in the morning go downstairs and take the boat onto the lake.
We have had many Stays around New Zealand at hotels and apartments And to my surprise many of these considered themselves as five star In my opinion the lake resort in Cromwell was the best experience and would highly recommend to anyone wanting to stay at a 10 star facility !
From now on when visiting anywhere in Central Otago This will be the only place we will stay
Thank you for the amazing experience !
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lake Resort, General Manager at Marsden Lake Resort Central Otago
Responded 6 Feb 2022
Nicole! Thank you so much! We appreciate it! Please come back and stay with us again soon! I also adored your enthusiasm it was so nice to meet you :) as a reward for your kind words, Please email us at reviews@lakeresort.co.nz and mention your name/username and date of review to receive a discount code for your next visit! see you again soon :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely accommodation with comfortable beds and very clean, modern bathroom. The room would benefit from a microwave as there are bowls, plates etc as well as a toaster and kettle. Every room has an outdoor sitting area on the lake. Convenient location - Cromwell under 10 minutes drive.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lake Resort, General Manager at Marsden Lake Resort Central Otago
Responded 11 Mar 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marsden Lake Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marsden Lake Resort is marketed as a 5 star hotel. We stayed 2 nights. The one bedroom villa without a spa was spacious and clean. The vinyl on the kitchen floor was marked and could be replaced for this standard of hotel. We appreciated the king size bed which was remade on the second day and the extra fluffy blankets. We enjoyed the tiled bathroom with heated tiled floor. The heat pump kept the villa warm. The kitchen was large. It would be handy to have a condeminium with instructions on how to work the dishwasher being an unfamiliar brand. Also a notice on check out time. The villa looked across the inlet to the other units which is a little strange. Not all villas have a spa pool. Not all units are as spacious as the one bedroom stayed in. The prices of the units seem to fluctuate remarkably from day to day. Booking two nights in a row the second night was considerly more expensive than the first for the same villa. Something to be aware of is that Marsden Hotel does not accept all eftpos cards and if a credit card is used there is an extra charge. The reception staff are dressed in very casual clothes. A suggestion maybe uniforms would be more representative of a 5 star hotel. On some occasions there seemed to be a language barrier with some reception staff. This hotel is located in Cromwell and has the potential to be just as good as a 5 Star hotel in Wanaka, Queenstown or Auckland!
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Date of stay: March 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marsden Lake Resort, Other at Marsden Lake Resort Central Otago
Responded 28 Apr 2024
Dear Holidreamer, Thank you for sharing your detailed feedback with us. We are glad to hear that you found our one-bedroom villa spacious, clean, and well-equipped with amenities. We appreciate your suggestions regarding the kitchen floor and the need for clearer instructions on appliances. Regarding the pricing fluctuations, we strive to offer competitive rates based on various factors. We take note of your comments about the payment methods and staff attire. Rest assured, we are constantly working to enhance our services and facilities. We truly value your input and hope to welcome you back for an improved experience. Warm regards, Marsden Lake Resort Central Otago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful venue but was very tarnished by the disgusting customer service. Never in my life have I experienced someone so rude in front of house. We traveled all over the South Island and everywhere was amazing except this place! This place we actually splurged on over $1000 for 3 nights. We were so excited. We booked through Expedia and on arrival the rude lady at reception made us feel so unwelcome we had booked for 2 adults and 1 child. The room only had 1 bed so I went back to double check she basically said that's your problem and you booked through Expedia not us. I was gobsmacked. There was a fold out couch in the room so I asked for a set of sheets and spare pillow. She said no i need to upgrade to a family room for another $1000. I'm not joking 5 times I went back to reception and back to our room. In the end I said I'm not paying more I'll just take the top sheet off our bed. A nice guy from laundry brought us a spare set of bedding. Thankfully the accommodation was gorgeous and we enjoyed our 3 nights but for over $1000 I didn't expect to be such an inconvenience to them. They didn't even give us a third towel so for 3 nights my 7 year old and I shared a towel. Seriously 😂 you wouldn't read about it. Great location though and it was spacious inside, deck was gorgeous and had lovely big couch and outside table. They need to Seriously review the staff and by the looks of some of the other reviews other people think so too!
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marsden Lake Resort, Other at Marsden Lake Resort Central Otago
Responded 29 Apr 2024
Dear guest, We appreciate you bringing these issues to our attention, and we'll be conducting a thorough review of our staff training and procedures to ensure that incidents like this are not repeated in the future. Your experience is not reflective of the level of service we strive to provide, and we're committed to making improvements. We're glad to hear that you found the accommodation itself enjoyable, and we're pleased that you were able to make the most of the beautiful venue despite the initial setbacks. We sincerely hope that you'll consider giving us another chance to exceed your expectations in the future. If there's anything we can do to make amends for your experience, please don't hesitate to reach out to us directly. Thank you for taking the time to share your feedback. Regards, Marsden Lake Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hmmm let’s start with the positives,
The views from the room spectacular, the ducks on the lake the serenity of the surroundings. Clear crisp water, sounds of the birds chirping in the willows surrounding the banks. Beautiful views
The room is entered was a surprise, very warm in the room on the first day of autumn. It had all the amenities that you need for a one night stay, could use with a wee bit of an update for price, but the location is on point
Air conditioning did not work in our room, after ringing reception several times on my own personal cell phone we were greeted by a restaurant manager, and bought us over a fan as the room was unbelievably warm and uncomfortable. The man tried to work the air conditioning unit himself to know avail.
All in all, the hotel was nothing to rave about. To reflect the price of this day I would expect working air conditioning unit, couch in the room to relax on, and a water blast on the deck would not hurt.
Was nice to try but probably wouldn’t stay here again.
The views from the room spectacular, the ducks on the lake the serenity of the surroundings. Clear crisp water, sounds of the birds chirping in the willows surrounding the banks. Beautiful views
The room is entered was a surprise, very warm in the room on the first day of autumn. It had all the amenities that you need for a one night stay, could use with a wee bit of an update for price, but the location is on point
Air conditioning did not work in our room, after ringing reception several times on my own personal cell phone we were greeted by a restaurant manager, and bought us over a fan as the room was unbelievably warm and uncomfortable. The man tried to work the air conditioning unit himself to know avail.
All in all, the hotel was nothing to rave about. To reflect the price of this day I would expect working air conditioning unit, couch in the room to relax on, and a water blast on the deck would not hurt.
Was nice to try but probably wouldn’t stay here again.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lake Resort, General Manager at Marsden Lake Resort Central Otago
Responded 5 Mar 2021
Hi Jaden. Yes sometimes tech can fail us at times in this case with the Air conditioning not working 100% We are glad our staff went above and beyond to try help alleviate the issue for you. In reference to the cleanliness of the decking, due to our Beautiful and natural surroundings complete with birds and willdlife, our housekeeping do their best to keep it tidy. Nature is out of our control however on a daily basis. Grateful for you giving us the positives!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My Husband and l arrived yesterday at what we thought was going to be luxurious accommodation for our honeymoon.
The room was filthy!!!!!!!! Dead flies on window sills, every surface was thick with dust, cob webs on the ceiling, toilet had mould around the rim of the bowl. There were black hairs in the bottom of the fridge the list goes on!!
We took photos and l cleaned what l could, then in the morning l went and informed reception of the state of the room. They told me the cleaner’s had been under the pump and they would send someone up to clean the room while we were out, she also said she would have the manager call us - neither of which happened!
I also pointed out that the reception was filthy with dirt and dead flies at the entrance .
We also sent a email to the Heritage management with no reply. Nothing from anyone. This was unit 9B and it is the furthest thing from luxury we have ever seen and terrible service especially for people celebrating something as special as their honeymoon!
Shame we can’t show all the pictures of how bad this was. So disappointed. Never again.
The room was filthy!!!!!!!! Dead flies on window sills, every surface was thick with dust, cob webs on the ceiling, toilet had mould around the rim of the bowl. There were black hairs in the bottom of the fridge the list goes on!!
We took photos and l cleaned what l could, then in the morning l went and informed reception of the state of the room. They told me the cleaner’s had been under the pump and they would send someone up to clean the room while we were out, she also said she would have the manager call us - neither of which happened!
I also pointed out that the reception was filthy with dirt and dead flies at the entrance .
We also sent a email to the Heritage management with no reply. Nothing from anyone. This was unit 9B and it is the furthest thing from luxury we have ever seen and terrible service especially for people celebrating something as special as their honeymoon!
Shame we can’t show all the pictures of how bad this was. So disappointed. Never again.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Repeat customer, booked months early and due to expensive price of rooms I choose downstairs option with mountain view. Not impressed to listen to laundry noises at 10pm from a cupboard backing onto our room. Did not pay $240 for noise checking online I could now book an upstairs room for $10 extra, was not offered this option or an upgrade even though place nearly empty. Room nice but kept to a minimum only 2 of everything, not even an extra cup or towel. Will not be returning even though I love the views (except this room 8D, it's just rubbish bins in the carport to look at.) Not acceptable for overpriced room.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beautiful location and views. The cleanliness of the room left alot of doubts about the Heritage hotel taking the Covid restrictions seriously. Upon arrival at the hotel we were told our room was not ready due to extra cleaning and then required sanitization. After an hour we were told our room was ready. Once arriving in our room we were amazed with the views and the size of the room. However, that's where our joy soon turned to disappointment. There were grubby fingerprints and handprints over all the handles and windows. The large glass coffee table was covered in marks from coffee cups, glasses. The glasses in cupboard all covered in fingerprints. The cushion on armchair had a large brown stain on it. The shower had black mold on the grout between the tiles, not to mention the handprints on the glass door. I fail to see how this room was cleaned let alone cleaned the so called extra cleaning to sanitize. For a place selling themselves as a luxury accommodation hotel they set the bar very low. For the price we were paying for the night we would of expected a lot more. Another disappointing thing was upon arrival none of the staff behind the reception desk nor the guy behind the bar were wearing masks. When we informed the lady on the desk about the state of room upon checkout, she said they were short staffed and were struggling to keep up. The lady did offer us a free breakfast. Bit of a lame excuse in regards to the staffing shortage. Especially in these times where cleanliness and germs are at the front of everyone's minds. All I can say is, make sure your cleaners are up to scratch as the views alone wont keep people coming back.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The setting was lovely overlooking the water and the property was furnished very well and comfortably. The safe in the bedroom wasn’t working and there were no instructions for it but we didn’t really need to use it, I reported it when we left so they could rectify for the next guests.
However we had intended to self cater here and I was rather disappointed by the lack of cooking utensils etc simple things like a pair of kitchen scissors, oven gloves, a decent sized cafetière the one we had was hardly big enough for one cup let alone 2.
Also the laundry arrangements were really strange…I understood from the description of the room (prior to booking) that we would have a washing machine in the unit but we discovered that it was actually hidden in a cupboard outside !! I am unsure whether this was meant to be available for all 4 units in the building we were in. To be honest for the amount charged I was expecting to have our own machine. Also there was no clothes airer to dry the clothes that are not able to be tumble dried.
We enjoyed the peace and tranquility here but feel that it is overpriced for the facilities provided.
However we had intended to self cater here and I was rather disappointed by the lack of cooking utensils etc simple things like a pair of kitchen scissors, oven gloves, a decent sized cafetière the one we had was hardly big enough for one cup let alone 2.
Also the laundry arrangements were really strange…I understood from the description of the room (prior to booking) that we would have a washing machine in the unit but we discovered that it was actually hidden in a cupboard outside !! I am unsure whether this was meant to be available for all 4 units in the building we were in. To be honest for the amount charged I was expecting to have our own machine. Also there was no clothes airer to dry the clothes that are not able to be tumble dried.
We enjoyed the peace and tranquility here but feel that it is overpriced for the facilities provided.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What is access like to the top floor studios? How many flights of stairs and is there a lift? Thanks
No lift. The stairs are narrow, carpeted with one turn around. Not too many!
There was no elevator in the unit we rented. The top floor is essentially one floor (one flight) up
"Suggest you request a room facing the water views as the other option ( mountain view) is not as nice by far"Read full review
"Be aware there are no privacy/net curtains and so the people facing you can see in... You need to actually ask to find out information at reception."Read full review
"For afternoon sun - room facing west - numbers 13 upwards?? If you like morning sun and to be close to the restaurant rooms 1-12 are better"Read full review
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PRICE RANGE
$197 - $324 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Heritage Boutique Lake Resort
LOCATION
New ZealandSouth IslandOtago RegionCentral OtagoCromwellPisa Moorings
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingMARSDEN LAKE RESORT CENTRAL OTAGO | UPDATED 2025 Hotel Reviews & Price Comparison (Pisa Moorings, New Zealand) - Tripadvisor
Frequently Asked Questions about Marsden Lake Resort Central Otago
Which popular attractions are close to Marsden Lake Resort Central Otago?
Nearby attractions include Cromwell Heritage Precinct (8.0 km), Nzbiketrails (8.0 km), and Cromwell Fruit Sculpture (6.8 km).
What are some of the property amenities at Marsden Lake Resort Central Otago?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Marsden Lake Resort Central Otago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Marsden Lake Resort Central Otago?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Marsden Lake Resort Central Otago?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Marsden Lake Resort Central Otago?
Conveniently located restaurants include Wild Earth Outdoor Kitchen & Cellar Door, The Stoaker Room Bistro & Bar, and Fusee Rouge Cafe.
Is Marsden Lake Resort Central Otago located near the city centre?
Yes, it is 0.2 km away from the centre of Pisa Moorings.
Are any cleaning services offered at Marsden Lake Resort Central Otago?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Marsden Lake Resort Central Otago offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Marsden Lake Resort Central Otago?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Marsden Lake Resort Central Otago?
Many travellers enjoy visiting Bendigo Historic Reserve (10.1 km).