About

4.0

Very good

394 reviews

#3 of 6 lodges in National Park Village

Location

Cleanliness

Service

Value

Nestled in the foothill of the Dual World Heritage Tongariro National Park

Our range of accommodation suits all budgets -King Studios Pods, Private double rooms (with or without a bathroom) Fully self contained two bedroom apartments

Our Lodge is walking distance to all cafes, mini-marts, restaurants & bars. Onsite is Communal Kitchen, Lounge, Massage room, Drying room, Bike storage, Breakfast & Lunch packs. There is transport to the Tongariro Alpine Crossing, Mountain Biking trails and Whakapapa Ski Field/Happy Valley.

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Property amenities

Free parking

Wifi

Breakfast available

Bicycle rental

Canoeing

Books, DVDs, music for children

Children's playground

Shuttle bus service

Car park

Breakfast in the room

Complimentary Instant Coffee

Complimentary tea

Kids' meals

Hiking

Mini golf

Ski rentals

Ski school

Skiing

Canoeing offsite

Darts

Fishing

Table tennis

Walking tours

Board games / puzzles

Kids' outdoor play equipment

Highchairs available

Full body massage

Head massage

Massage

Neck massage

Baggage storage

Outdoor furniture

Shared bathroom

Shared kitchen

Shared lounge / TV area

First aid kit

Umbrella

Private check-in / check-out

Clothes dryer

Self-serve laundry

Washing machine

Room features

Blackout curtains

Dining area

Fireplace

Housekeeping

Coffee / tea maker

Flatscreen TV

Sofa bed

Walk-in shower

Private balcony

Seating area

Separate dining area

Separate living room

Sofa

Wardrobe / wardrobe

Private bathrooms

Kitchenette

Dishwasher

Microwave

Oven

Refrigerator

Stovetop

Electric kettle

Kitchenware

Bath / shower

Complimentary toiletries

Hair dryer

Room types

Mountain view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Family

Languages Spoken

English

Location

62Somewhat walkable

Grade: 62 out of 100

4Restaurantswithin 10 km

7Attractionswithin 10 km

17 Carroll Street National Park, National Park Village 3948 New Zealand

Getting there

Taupo Airport76 kmSee all flights

Auckland Intl Airport246 kmSee all flights

Car HireSee all National Park Village car hire

See all nearby hotels

Nearby restaurants

The Station Cafe and Restaurant

The Spiral Restaurant & Bar

84 reviews

3 minBar

Amy Jade's Coffee Bar

2 reviews

1 minCafe

See all nearby restaurants

Nearby attractions

See all nearby attractions

394Reviews0Q+A52Room tips

Reviews
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Dinerdoll wrote a review Sept 2023

Norwich, United Kingdom52 contributions15 helpful votes

Porta cabin experience

If you want to experience sleeping in porta cabin then this is the place. Basic and beyond for room, smallest basin ever seen. Small electric radiator for heating, condensation on windows was enough to shower in. Bath outside bit cold in winter. Upside was breakfast brought to cabin, this was very nice treat before departure.

Date of stay: September 2023

Value

Location

Service

Trip type: Travelled as a couple

Room Tip: One night only

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 2 Oct 2023

Sorry to hear our King Pods were not to your liking. Our Pods are New Zealand made with 100ml thick insulation and doubled glazed. Sizing is 17msq inside and 17msq outside on the deck. Our heater is an oil heater which is largest size you can get- temperatures exceed to 32 degrees which is extremally warm for inside temperatures. Due to the 100m above sea level snow outside and cold winter temps -the heat inside the cabins -the windows will have condensation. Basic is the wrong work: We have a fridge, microwave, tea & coffee cabinet with crockery & utensils - king bed, couch tea & coffee amenities , bathroom inside and a bath on the deck. Table and chairs on the deck too. Great for an escape to teh wilderness in National Park Village

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kor P wrote a review Sept 2023

Bangalow, Australia76 contributions37 helpful votes

Disappointed - promo photos are deceiving

King pods are VERY small! Bathroom is so tiny you could barely move inside the room. Facilities & grounds were standard. I'd recommend a one night stay minimum. I was expecting a little more privacy considering the bath tubs were outside on the deck of each pod. They were completely exposed to the main road & carpark. The photos on the ad and website look great, but in reality they are unusable due to how exposed they are. Beds are difficult to get into due to the small size of the pods.

Date of stay: September 2023

Value

Location

Service

Trip type: Travelled with family

Room Tip: I would recommend staying in an alternate lodge that has a hot tub facility, as after a long day...

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 27 Sept 2023

Sorry to hear you did not enjoy your time with us. Hope you enjoy the rest of New Zealand

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

honolulutraveler wrote a review Aug 2023

Honolulu, HI49 contributions70 helpful votes

Nice Stay in National Park

Pleasantly surprised. Check in went smoothly as the owner welcomed us and gave us a quick tour of the premises and provided some dinner recommendations as it was late and snowing when we arrived. 2 bedrrom apartment looked just like the photos online. Rooms were clean and spacious for our family of 4. Only issue that we had was that the tv was not connecting the first night because the prior guest had changed the settings, but they were quick to fix the issue. Nice community room with fireplace on cold nights. If ever in the area again I would absolutely stay at Plateau Lodge again.

Date of stay: July 2023

Value

Location

Service

Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 6 Aug 2023

Fantastic and thank you. We pour our heart and soul into our establishment. Our team will really enjoy reading your review . Safe travels

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Diane W wrote a review Jun 2023

Adelaide, Australia319 contributions112 helpful votes

Very comfortable stay

Enjoyed a very comfortable stay in the two bedroom apartment. It had everything we needed. Very quiet location. Kitchen with all amenities including fridge, dishwasher, microwave. Friendly staff, intend to return.

Date of stay: June 2023

Value

Location

Service

Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 6 Aug 2023

Thank you - Our Two bedroom apartments are popular with travelers passing through our region. Sleeping up to 6 people it has all the creature comforts of home

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dan G wrote a review Jun 2023

Melbourne, Australia3 contributions

Owner was very rude and accusing!!

We change the date of the visit and the owner had void the refund and she believes that I did it intentionally to get a refund stating in her message. How does she know that? We book to go solo and after we change date to a much more seasonal date, then our friends wanted to join and they had already booked a venue in the area on 25,26 July, and when I try to change date it wasn’t available, therefore I decided to cancel, hoping to get the refund and booking at that venue, wouldn’t recommend to any one this place the owner was very rude in her messages, and she believes my intentions were to cancel the booking the whole time to get refund so much for customer service!. & policies.

Date of stay: June 2023Trip type: Travelled with family

Room Tip: Make sure you are well aware of conditions and policies before. Otherwise they’ll accuse you for it!

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 12 Jun 2023

Good Afternoon, When your change of date request was sent through ( change from 10-11th July to the 2-3rd September, not the 25-26th July as you have stated here), we were happy to accept this request and your booking dates were changed to the dates you requested. We also answered this request with a reminder that as per our booking policy booking we have a 72 hour non refundable cancellation period and since you requested this change 12 hours prior to arrival we would be unable to issue a refund if this booking was to be later cancelled. You then cancelled your booking after these dates were changed for you, not long after that we received a message requesting that we reinstate your booking for the September dates since you realized there would be a cancellation fee. As we explained that was not in our power to do so since you had booked through an international travel agency. We cannot access other booking companies systems to reinstate a booking that a guest has cancelled, which was why we advised you to discuss this further with your travel agent. Our policys are clearly stated in the booing confirmations you were sent and have not changed. We go out of our way to accommodate guest requests and I hope you can understand why this request simply was not possible. Again I would strongly advise you discuss this matter with your travel agent. Regards Sarah

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ryan B wrote a review Feb 2023

Portland, Oregon2 contributions1 helpful vote

Loud, smelly and just plain inconsiderate.

Our stay started out fine, then the first morning of our stay we got a note on our car that it needed to be moved to the street for paving- we were then reassured it wouldn't be in front of the pods- and then received a knock on the door at 1 pm that they in fact were scraping and paving the lot in front of the pods. As we were traveling with our 7 month old, who was trying to nap, and the weather was poor leaving unable to do much exploring, it was very unfortunate news. The noise from the scraping disturbed his sleep as it rattled the whole pod. And then the smell of the fresh asphalt was awful and filled the space. We had reserved for two nights but decided to leave a day early. I requested a refund for the night we didn't stay- and was told it would be reviewed by "Accounting". Their policy was unless the night was re-booked, you wouldn't get refunded. But they didn't inform us about the scraping/paving until that afternoon- and who is going to re-book in a construction zone? There was no notice at the time of booking, or notification close to the date there would be construction in the space. I never heard back from "Accounting". They responded to another review basically blaming me, saying it only took 3 hours and I left right before check in- well, those 3 hours were critical to our son's nap and our experience and the smell lasted much longer. And yes, we left right before check-in- but were told the circumstances would be considered especially since we were traveling with a child. Bottom line, someone was more interested in taking our money than being forthright about the construction and understanding about our family circumstances. Who wants to stay in a smelly construction site? They should have told us ahead of time and given us the option to cancel. I'd advise taking your business elsewhere. I've included a picture of our view that day- I have a great video to put online too. …

Date of stay: November 2022

Value

Location

Service

Trip type: Travelled as a couple

Room Tip: The pods are new and smell like off-gassing carpet. They collect a lot of water on the inside.

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 6 Mar 2023

Gosh your feedback is 2 months old- thanks for pointing out experience. We are using teh same response as Google Reviews too for this guest: Our carpark pavement is looking fabulous and now our Lodge is looking amazing. Before the asphalt there was bare dirt, pot holes that you could loose wheel in and the look and health and safety of it was terrible. We are really pleased with the outcome. Our contractors where here for 3 hours. Our New King Studio Pods sorry you do not like them, 90% of our guests and international & domestic think they are wonderful. Our new addition is our outside baths. In regards to you leaving you left within the hour on checking in we had addressed all our visitors with notes and informed our guests what was happening.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ourteam4 wrote a review Dec 2022

Prince George, Virginia74 contributions23 helpful votes

Perfect stay

The 2 bedroom apartment was absolutely FABULOUS! The kitchen had everything we could possibly want: oven, stove, toaster, kettle, dishes, colander, cooking pots, dishwasher, and more. The bathroom had plenty of hot water with good water pressure. The apartment was very clean. The furniture was extremely comfortable. The location was perfect with several great dinner options a short walk away and wonderful trails close. We definitely recommend Plateau Lodge!

Date of stay: December 2022Trip type: Travelled with family

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 30 Dec 2022

Thank you for choosing to stay with us - Our apartments are a popular choice as it has its own kitchen and two bedrooms

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pjsltk wrote a review Nov 2022

Saint Louis, Missouri321 contributions112 helpful votes

King pod

Stayed in one of the king pods for one night. Perfect for us. Not a lot of room inside, but they had everything we needed. They added an outdoor tub on each pod’s deck, but with the close proximity to other pods and the road, we were too modest to try it. Shower inside had great water pressure, bed was comfortable. Would stay here again.

Date of stay: November 2022Trip type: Travelled as a couple

Room Tip: Go to the coffee trailer next door, very good

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 30 Dec 2022

Thank you- Our Pods are still new and we are still adding a few extra features to then.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gerardo S wrote a review Oct 2022

3 contributions

I love their king pod!

This sweet mom and Pop Lodge is the place to be. From the comfortable beds, huge bathtub, and amazing breakfast in bed. My wife and I are so grateful to have found this lodge after our hike we even met Tina for a massage in the morning, everything was absolutely perfect and more. They have laundry on site, a ping pong table and a trampoline for the kiddos. I definitely recommend this place!

Date of stay: October 2022Trip type: Travelled as a couple

Room Tip: If hiking on these trails is on your list, pack as light as possible.

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from info Plateau lodge, Owner at Plateau Lodge

Responded 6 Nov 2022

Thank you for taking time to share your experience with us

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Journey12735264910 wrote a review Sept 2022

11 contributions1 helpful vote

Modern, clean but minimum for what it costs.

Stayed in new pods - clean and modern and bed is comfortable. Just be clear about what you get. They are expensive for what you get. A bedroom with small ensuite, TV and minimal coffee/ tea making facilities. There is a camp kitchen which has basic equipment but sharing with people who take over, who are unclean and obviously steel all the girls is not pleasant.

Date of stay: September 2022Trip type: Travelled as a couple

Room Tip: Parking is little hard, minimum equipment in Pods ( ie Hotel room would normally provide more),...

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Andrea Messenger, Owner at Plateau Lodge

Responded 26 Sept 2022

Nice to hear your point of view.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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