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The Novotel Sunshine Coast Resort is located on the Sunshine Coast Queensland and only 5 minutes from the airport. The hotel has 373 rooms set in tropical gardens, surrounding a central private lagoon with sandy beaches and family friendly activities available. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to catamarans and kayaks, with diverse dining options including a restaurants and multiple bars to choose from. Additional, a wide range of both complimentary and paid leisure activities are available daily for all guests to enjoy.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Novotel Sunshine Coast Resort has garnered mixed reviews from guests. While the relaxed atmosphere and natural setting are often appreciated, travelers have had varied experiences with room comfort. The resort's amenities, including family-friendly activities and water sports, are popular, though some guests find them crowded or outdated.
Service quality fluctuates, with commendations for attentiveness contrasting reports of sluggish service and cleanliness concerns. Although the location's remoteness is a drawback for some, it offers a unique charm that others value. Nonetheless, the resort's overall value is frequently questioned, as high costs seem to overshadow the quality of service and amenities for many visitors.
Location
Remote
Atmosphere
Welcoming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Have just had a very enjoyable 4 night stay at Novotel. Looking at some of the reviews here, they do not reflect our experience. Over-all, my impressions were good, but I will start with the things that could do with improvement. Some of the outsides of the buildings are starting to look old and rusted and could do with a fix up. Was hard at first to find our way about - and the correct carpark to use, but once I got my bearings it was never a problem, and there was always adequate parking. The room was comfortable, though the air-conditioning was audible (but greatly appreciated as it was quite hot outside!). The layout of the room is a bit odd in that there is a big window-like space in between the corridor and bedroom - this is problematic if someone is going to the toilet in the night because the light for the bathroom also turns on the corridor light! For the bedroom, there was only the bedside lamp and no lighting installed in the ceiling. This made the room very dark as the trees outside blocked out a lot of outside light. I thought the vacuuming could have been a bit more vigorously done, and we found the bath looked a little inadequately cleaned when we first checked in. A quick call to reception for things needed - fresh towels, replenishment of shower gel - were promptly attended to. The grounds were very impressive and the wildlife (kangaroo and joey, ibises, bush turkeys...) were cool to see. We enjoyed the walk from our room to the restaurant for breakfast each morning. The trees and gardens made a good impression and reminded us of tropical holidays we have had. The breakfast buffet was very good with a wide selection of food. It was filling and satisfying - kept us going most of the day. Sometimes though, it felt like the staff were too quick to clear plates, as if they were trying to hurry us along. While we didn't use the lagoon or water sports, it looked popular and well used by guests. Getting lounger in the shade wasn't always easy, there was plenty of space, and we enjoyed swimming in the pool each day. One side of it does need a good scrub as it is looking dirty though. Being school holidays, there were a lot of children of course, but we thought it might be a good idea if a section of the pool was set aside for adults to be able to swim more freely in. The hot spa was also nice to relax in. All in all, we had a great time, the beds were comfortable, and we were able to spend a relaxing few days exploring the area.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay at Novotel. We are thrilled to hear that you had an overall enjoyable experience and appreciated the comfort of your room, as well as the beautiful grounds and wildlife around the property. We sincerely appreciate your constructive feedback regarding areas for improvement, such as the building’s exterior, the room layout, and the cleaning details. Rest assured, we will pass your comments along to senior management for further review and action. Additionally, your insights about the pool and breakfast service will be carefully considered as we continue to enhance our guests' experiences. We hope to have the pleasure of welcoming you back for another relaxing stay in the near future. Warm regards, Guest service agent, Bailey
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Given the resort was close to fully booked for the school holidays an upgrade from a standard room to a king room with lagoon view was a welcome surprise.
Half the resort rooms have had an upgrade/refurb to the light colour pallet that’s becoming common at Novotel. Ours wasn’t renovated but a kitchette, two person spa and extra space was still great to have.
These rooms can accommodate two adults and a child comfortably. They have A four person dining table and kitchenette which includes microwave, toaster and bar size fridge. There is no stove or hot plate.
This hotel has also resumed the “conservation credits” system. It allows you to forgo housekeeping in exchange for a $15 F&B credit. There’s no overall limit but you can only claim for a maximum of two consecutive days.
On the down side, the housekeeping on every third day was poor. On one day it didn’t happen until almost 1900hrs and consisted of a quick change of towels and make the bed. At a beach location, I would have hoped housekeeping would include vacuuming as it can get sandy.
Having stayed here several times and most recently in 2019 it was great to see some long serving staff retained through covid. However, the bar and daytime cafe staff seemed to struggle when it became busy in our second week. They were disorganised, slow and generally didn’t offer a good customer experience.
School holiday bonus activities included a petting zoo (rabbits, goats, lambs etc), cup cake decorating, and gin tasting for parents (conveniently on at the same time as cupcakes). No additional charge for any of these.
Even outside holidays this hotel is geared for children/families. There’s no additional charge for the catamarans, kayaks or other scheduled activities like fish feeding and beach games.
I’m guessing this might have been their first time back at full capacity since Covid lockdowns and some areas like housekeeping and the bar staff were either under resourced, out of practice, or both. But even so, it was an enjoyable stay and I’d recommend it for families.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Sunshine Coast Resort
Responded 13 Aug 2022
Captain_Halliday, Thank you for choosing our resort for your family get away and appreciate your repeat business. Sorry there were issues around housekeeping and when the hotel was operating at capacity. We are working through resolving the highlighted issues with the departments to ensure this is rectified. On a positive note great you enjoyed our special school holiday activities along with our 'always on' activities around the lagoon. Yes we are blessed to have some wonderful long standing team members and will pass your comments to the team. We look forward to welcoming you back again. Regards, Scott Grant General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
My experience at Novotel Sunshine Coast Resort was a mix of highs and lows during the recent Farm Owners Conference. Let's break it down.
Firstly, the location and overall facilities were decent. The resort grounds were well-maintained, and the conference facilities were adequate for our needs. It was convenient having everything in one place for the conference sessions.
However, the accommodation left much to be desired. The room I stayed in was frankly disappointing. It was not up to the standard I expected from a Novotel. The cleanliness was subpar, and there were issues that made the room less than comfortable.
One of the highlights, surprisingly, was the gala dinner night. Despite my dietary restrictions not being properly communicated, there was a gentleman named Khan who went above and beyond to assist me. He ensured I got a suitable meal, despite it not being on the dietary list. Khan's kindness and helpfulness stood out and made the evening much more enjoyable.
On the other hand, the experience at Sola Bar was a letdown. The menu options were limited, and the quality of the food was disappointing. Most items seemed to be frozen and deep-fried, which was not what I expected from a place associated with a resort of this caliber.
Overall, while the conference itself was productive and the resort had its positives, such as the beautiful location and dedicated staff like Khan, improvements are needed in certain areas like room cleanliness and food quality at the bar.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Falynne Hills, General Manager at Novotel Sunshine Coast Resort
Responded 21 Jul 2024
Thank you for your detailed feedback.. Glad you found the location and conference facilities satisfactory and that Khan's exceptional service enhanced your experience. We apologize for the issues with your accommodation and the Sola Bar. Your comments on cleanliness and food quality are being addressed. We appreciate your insights and committed to making improvements. We welcome you back for a better experience in the future :)
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Totally enjoyed our stay! Thoroughly friendly helpful staff, great food, live music, plenty to do including kayaks, catamarans, gym, pool, all in a beautiful parkland setting. We enjoyed our executive lagoon view room and plan to be back again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 24 Oct 2024
Dear faster5, Thank you for your wonderful review! We are delighted to hear that you thoroughly enjoyed your stay and found our staff to be friendly and helpful. It’s great to know you appreciated the variety of activities and amenities available, as well as the beautiful parkland setting. We’re pleased that you enjoyed your executive lagoon view room and the food and live music during your visit. We look forward to welcoming you back for another delightful stay in the future! Sincerely, Guest Service Agent
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We recently stayed at Novotel Sunshine Coast between the 3rd and 9th of Jan 2024. The location and amenities are great and most of the staff are helpful. We are a family of four, including a 2 year old and a 9 week old. We explained this when making our booking and were provided a room on the first floor with no help to take luggage, pram or children up. The resort isn't wheelchair/pram friendly, nor do they have options to cater for those on the first floor. The room we were provided with had paint peeling off the wall and had a damp smell to it. After night one, requested for a room change to the ground floor for the ease of our children and pram. This was accepted with the condition that we vacated the current room within 10 minutes. A tough ask, even for those without two children. When we were relocated the new ground floor room, it still had a slight damp smell but all paintwork was in order. The issue we had throughout our stay however was the cleaning (or lack thereof). For our entire 5 day stay in our new room, the sheets were never replaced, the floors were never vacuumed or moped, the bathrooms continued to have wet towels left in the corner (they did replace them daily, however didn't take the old ones), there wasn't a toilet brush provided and every day the toilet was never cleaned. There were used crockery and cutlery left behind, we even moved them to the floor next to the bin so housekeeping could take a hint and they were still left behind with clean bins!? After being absent from the room for well over 7 hours one day, we returned around 6pm and found the beds hadn't been made and the door was left open. I'm unsure how long the room was left open to anyone. After lodging a complaint we were provided with a $60 credit, however for a resort that claims to hold a 4 star rating, we expected much more. Rather disappointing and would not recommend.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Don't stay here. Overpriced for what is on offer. Unclean rooms. Not wheelchair/pram friendly.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 24 Oct 2024
Dear stephenv944, Thank you for sharing your experience during your stay. We sincerely apologize for the challenges you faced, especially regarding the room conditions and housekeeping services. Your feedback about accessibility and the state of your accommodations is invaluable and will be addressed with our management team. We regret that your initial room did not meet your needs and that the transition to a ground floor room was not handled as smoothly as it should have been. Additionally, we are sorry to hear about the issues with cleaning and the lack of attention to detail during your stay. We appreciate your understanding and patience, and we are committed to improving our services. We hope you will consider giving us another chance in the future. Sincerely, Guest Service Agent
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I wasn't going to write a review but since we have tried to ring and absolutely no answer to discuss this I've decided to write one. The reception experience fell short of expectations, lacking courtesy and attention to detail. Despite notifying them of our late arrival, we were informed that our room wouldn't be ready until 2 pm, even though we had prepaid for that night. Additionally, there was no apology for the inconvenience caused, nor acknowledgment of the mistake in assigning us a room intended for another guest with the same last name. It wasn't until we scrutinized the details that we realized the error in our reservation.
Additionally, weekends at the establishment seemed overrun with children, lacking supervision as evident by their behavior around the pool area. The limited dinner menu and remote location from nearby amenities added to the inconvenience, requiring transportation for dining options.
The food is limited but all meals were lovely. Cocktails by all staff are consistent and very well made.
The lake walk was our highlight and the pool was clean.
Furthermore, the restricted room servicing hours between 1 pm and 4 o'clock posed challenges, especially for guests who had utilized towels and desired a shower after swimming or other activities.
While the resort may cater well to families seeking a kid-friendly environment, it falls short for those seeking a tranquil, adult-oriented getaway. Considering these aspects, returning to this establishment is unlikely, unless catering to families or group gatherings.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip:Don't have a room near the games room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 23 Oct 2024
Dear angiesJ9776CL, Thank you for sharing your detailed feedback regarding your recent stay. It is regrettable to hear that your experience fell short of expectations, particularly with the reception service and room assignment issues. An apology should have been offered, and your comments will be addressed with our team to ensure improvements in communication and attention to detail. We understand your concerns regarding the environment around the pool and the challenges posed by limited dining options and room servicing hours. Your insights are valuable as we strive to create a welcoming atmosphere for all guests. While we appreciate your kind words about the food, cocktails, and the lake walk, we acknowledge that there is room for improvement. Thank you for bringing these matters to our attention, and we hope to enhance our offerings in the future. Sincerely, Guest Service Agent
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Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Do not eat there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 1 week ago
Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent, Bailey
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Older resort with beautiful manicured grounds, very picturesque around the lake, with pretty good facilities. One large restaurant that does an impressive buffet breakfast, meals however were a bit hit and miss.
A few ‘executive’ rooms have been refurbished (in addition to the new over water bungalows) although most rooms and suits are VERY dated, run down and smell musty. Suites are suitable for families, but if you don’t need lots of space make sure you ask for a new room!
Customer service was amazing! Staff went out of their way to fix a few issues that popped up.
Cleanliness/housekeeping services TERRIBLE. Bed was only half made one day, no fresh face washers or hand towels provided, mugs & spoons were not washed up or replaced, floors were not clean (I don’t think they had even been vacuumed judging by the amount of hair and dirt especially in the bathroom), outside table had food scraps all over it and patio had not been cleaned. No bottles of water provided at all (not even to buy!). And room service meals were served with disposable wooden cutlery. Seriously?! You don’t get much for $400/night these days (and that’s with an Accor member discount!).
Would I stay here again? NO. Would I recommended someone else stay here? NO. A shame because the staff were all so nice!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Ask for a new room!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 25 Oct 2024
Dear LeisaMP, Thank you for taking the time to share your feedback regarding your stay. While we are pleased to hear you appreciated our beautiful grounds and the exceptional service from our staff, we are truly sorry to learn about the issues you encountered with your room and housekeeping. Your comments about cleanliness and the state of the accommodations are concerning and will be addressed with our management team. We are committed to providing a high standard of cleanliness and comfort, and it’s clear we did not meet those expectations during your visit. We appreciate your insights and hope to have the opportunity to improve your experience in the future. Sincerely, Guest Service Agent
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Attended a wedding and stayed for a few days. The room (for 3) wasn’t big enough for us to walk around the beds, the internet didn’t work and therefore the television was blank. The pool which is awesome, was patrolled so heavily by security, if you forgot to wear your arm band in the pool areas, you either had to go get it, or leave immediately. Midgees biting us all weekend! The lake smells and needs to be aerated. The wedding cake wasn’t handed out at the reception as requested therefore went to waste. The wedding guests had to walk from the ceremony to the reception across the other side of the lake, in heels and finery, in the heat. The buffet breakfast which was absolutely delicious, was entertaining as we watched large cockroaches running across the walls and room dividers, as it’s all open plan. I actually wrote a complaint and was “pacified” by a gentleman who offered us a reduced rate return stay. Tried contacting him after a few months and no one would return my calls or numerous emails. So no, we are not impressed by this resort. Looks lovely in photos. In reality, it’s sub standard in attention to detail, and the service is non existent.
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Date of stay: March 2023Trip type: Travelled with family
Room Tip:Bring insect repellant.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 23 Oct 2024
Dear 758elonies, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about the numerous issues you encountered during your visit, especially given the occasion of the wedding. It is concerning to learn about the room size, internet connectivity issues, and the excessive security measures at the pool. Additionally, your comments regarding the lake and the buffet breakfast environment are alarming and will be shared with our management team for immediate attention. We also regret the miscommunication regarding the wedding cake and the challenges faced by guests during the ceremony. Your experience with customer service is equally disappointing, and we apologize for any lack of follow-up. We appreciate your feedback and will strive to improve our services for future guests. Sincerely, Guest Service Agent
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I recently had a terrible experience at Novotel Sunshine Coast and I feel compelled to share it. We booked our stay on their website, which clearly stated that payment was to be made at the hotel. We traveled nearly 3 hours from the Gold Coast, arriving on Christmas Day, only to face an incredibly frustrating situation.
Upon arrival, we realized we had forgotten our physical card. However, we were fully prepared to pay using our phones and had proof of identity through our ID cards and bank app. Despite this, the hotel staff refused to accept our payment, citing their policy against phone payments. This was the worst customer service I have ever encountered.
The staff showed no willingness to troubleshoot the situation. When we asked for the manager, the acting manager on duty was extremely rude, even though we were traveling with a toddler. We tried booking through a different party, but the prices were double the price! The hotel staff could have easily helped us resolve this issue, but they showed zero care or flexibility.
I would strongly advise against staying at Novotel Sunshine Coast, especially if you value decent customer service. Our Christmas Day was ruined due to the rude and unhelpful management. Avoid this place at all costs!
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Sullivan, Guest Services / Front Office at Novotel Sunshine Coast Resort
Responded 1 week ago
Dear Valued Guest, Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered during your stay. We fully understand how upsetting it must have been to face these challenges, especially on Christmas Day while traveling with your toddler. Please know that your experience does not reflect the high standards of service we aim to provide, and we deeply regret the lack of understanding and support from our team. We will review this situation carefully to ensure that we handle similar situations with more compassion and flexibility in the future. We truly hope to have the opportunity to welcome you back and provide you with a more positive experience. Best regards, Guest Service Agent, Bailey
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Dont go to this place, service is under par, attendance is under par, rooms are dated without any facilities, I don't know about canoes or kayaks, but will never go back to this venue unless its to watch it be demolished.
So sad, I worked there when the Queen of England visited, when it was awesome
There are more places to choose from in the Twin Waters area.
PRICE RANGE
$235 - $286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel twin waters hotel mudjimba, novotel mudjimba, mudjimba novotel
FORMERLY KNOWN AS
Novotel Twin Waters Resort
LOCATION
AustraliaQueenslandSunshine CoastTwin Waters
NUMBER OF ROOMS
373
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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