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Novotel Sunshine Coast Resort

270 Ocean Drive, Twin Waters, Queensland 4564 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (144)
Room & Suite (60)
Dining (22)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Sunshine Coast Resort
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


GreenLeaders Bronze level
The 4 star Novotel Sunshine Coast Resort is located on the Sunshine Coast Queensland and only 5 minutes from the airport. The hotel has 361 rooms set in tropical gardens, surrounding a central private lagoon with sandy beaches and family friendly activities available. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to catamarans and kayaks, there are four restaurants plus three bars to choose from. Additional activities include the Twin Waters Spa and a wide range of leisure activities to enjoy. We are truly excited that we have embarked on another welcomed transformation to our resort rooms in gradual stages as part of our commitment for continual improvement. Minimal disturbance is anticipated with all resort facilities operating as normal.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Car park
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Poolside bar
Game room
Golf course
Mini golf
Water park
Water sport equipment rentals
Entertainment staff
Tennis court offsite
Walking tours
Water park offsite
Board games / puzzles
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Private beach
Flatscreen TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Seating area
Wardrobe / wardrobe
Electric kettle
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Room types
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Chinese, Afrikaans, Japanese and 1 more
205Reviews5Q+A14Room tips
Traveller rating
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  • 53
  • 33
  • 29
  • 32
Time of year
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Popular mentions
Christine J wrote a review 26 Jan
7 contributions1 helpful vote
Very disappointed that a FREE VETERAN run event by SMEAC (organisation that is veterans helping veterans helping the next generation) purpose, stopping Veteran Suiside. Was holding a free FAMILY event on the Novotel Twin Waters premises. Free BBQ, climbing wall, zip lines, raft building,gel ball. Was absolutely ignored by Novotel management . Many families were told there were no activities being held for Australia Day whilst this FREE event was being held right in their backyard . WHY would you ignore such an important issue for our veterans . Really find this un-Australian
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Date of stay: January 2022Trip type: Travelled with friends
Donna A wrote a review 25 Jan
Greater Melbourne, Australia16 contributions29 helpful votes
Very disappointed with the rooms they were dated and not very clean. Torn curtains, outside table hadn’t been cleaned uncomfortable chairs outside. Had to ask for a bedside lamp, no cushions on the uncomfortable couches. Had to hot spot our phones to get internet connection. The restaurant food was worse on the weekend than when we arrived on Monday, no table service more like a local cafe. It wasn’t cleaned after each guest left the table , food on the floor. Proof of vaccination only required sometimes. The pool area needed cleaning , the glass fencing didn’t get cleaned the whole week we were there. With COVID you would expect that they consistently clean the gates that people are handling. No attention to detail bean bag chairs at the pool were mouldy, sand on the paving around the pool making it slippery . Overall I would not recommend this resort.
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Date of stay: January 2022
Annabelle wrote a review 13 Jan
Sydney, Australia2 contributions
We came here for a Babymoon and felt very relaxed. The pool is lovely and there were lots of seats and umbrellas to lounge around. The location is great, being so close to the beach. Lagoon activities are great for kids! The rooms were a little underwhelming. A good investment would be flyscreens. We like to leave our windows/doors open for fresh air but had lots of little flies/bugs in the room all the time (also quite a few dead ones, would have thought the cleaners would remove them). The air conditioning is automated so when the doors open, the aircon turns off. It’s also automated based on the room temperature. We were unable to change the temperature and found the aircon very noisy, especially at night when it would start and stop. Also, a lot of the rooms that are ‘lagoon view’ are mostly garden with a slight water view through the trees. Overall, there’s a really nice vibe.
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Date of stay: January 2022Trip type: Travelled as a couple
Response from Warwick Kahl, General Manager at Novotel Sunshine Coast Resort
Responded 1 week ago
Good morning Annabelle94w, Thank you for providing this feedback and also your feedback provided on our internal channels. I am so pleased to read that overall you had an enjoyable stay with us, I note that you stayed in one of our recently refurbished rooms, thankyou for your feedback in regards to the fly screens for the rooms as an option in the future, whilst this is note currently planned please be assured your comments will be kept for any planned future additions to the accommodation rooms . I also note your comments in regards to the automatic AC, this forms part of the resort energy saving initiative at the resort with this practice of setting the AC to a standard temperature across most Accor properties, my sincere apologies for this meeting your personal expectations. I am pleased to note that we are currently working with our resort gardening team to identify trees that may be trimmed back to allow a clearer view of our resort lagoon from a majority of our rooms types, the team are hoping to have these works underway in the coming weeks. Annabelle thank you again for taking the time to share your comments and feedback with me, I do hope that we are able to welcome you back again soon, Kind regards Warwick Kahl General Manager
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Brooke M wrote a review 13 Jan
Sydney, New South Wales, Australia2 contributions1 helpful vote
Foyer is beautiful. Pool is lovely. We had an overwater bungalow that was nicely furnished and had a nice view of the lake but the ‘re do’ has been done on the cheap - painting over the top of old paint. Would have liked to be able to order drinks pool side but you can’t have food or drinks in the pool area - weird for a resort - most serve in plastic glasses. Dining options lacking. No room service - take away option from restaurant but have to go and line up and wait with your buzzer. Okay for us but I can imagine that would be annoying if you had kids asleep in the room amd wanted something to eat. Sola restaurant is so badly in need of a renovation. Paint peeling, furniture old and grubby. No under cover walk way areas which made it tricky in the rain. No airport shuttle. Overall it was fine but we would choose somewhere else next time.
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Date of stay: January 2022Trip type: Travelled as a couple
Damo wrote a review Dec 2021
Brisbane Region, Australia54 contributions35 helpful votes
There is a number of issues at the resort. Normally we accept our room but as a platium member our room was below par and damage in the room. The bathroom door wouldn't shut. The room was not due to be cleaned for 5 days and had to ask for the room to be cleaned even though it cost more to stay over Christmas. Resturants well what can I say very average and feel for the staff due to a lack of numbers there is no service. But being an Accor member is not worth at this resort due to black out periods which are not advised. Xmas eve dinner by 6pm. The surprise was NYE eve by 3pm!!! Dinner no room for guest anywhere to eat so take away only but no membership privileges. Activities where limited due to weather but shut early when we where able to get out. Parking very limited in our wing and I would say no where enough. We also went to reception a few times and wait time was long even though no one around. Our room had the resturant flood lights on all night and yes curtains would work if they where able overlap but broken. Kids Running around all hours and knocking on doors but security keeping the pool very safe. This is our annual trip and to say we where disappointed would be an understatement.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Avoid this resort. We out more often then in the resort. Breakfast go early.
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Response from Warwick Kahl, General Manager at Novotel Sunshine Coast Resort
Responded 3 weeks ago
Good Morning Damo , Thank you for sharing your feedback and thank you for your loyalty in being an Accor Plus Platinum member, I note your Trip advisor feedback from last year’s stay also, my sincere apologies for not meeting your personal expectations for your stay, the Novotel Sunshine Coast Resort Team works hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept my sincere apologies for this. I note that from your pictures posted that you were in one of our 1 bedroom suite rooms, I am pleased to advise that these room types make up a majority of our continued scheduled refurbishment planned for 2022, our resort rooms have already been completed so the team are very excited to bring these rooms into line with the rest of the resort. My sincere apologies for the blackout discount periods, whilst these are advised on the membership T&Cs and on the members website , please be assured I have asked the team on site and Accor Members services to review where this can be done in a more effective manner for our valued members. It is disappointing that the weather during your stay was not the best, I note that the strong winds would not allow for the Catamarans to be operational during these better weather days, again my apologies for this impacting your stay as well. Be assured that all constructive feedback is shared with the team and work shopped accordingly for action and improvement. I am pleased to note that the resort is continuing a full rooms refurbishment in 2022 as well as the addition of two new dining options for our guests. I do hope that we are able to welcome you back again in the future. Kind regards Warwick Kahl General Manager
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US$86 - US$145 (Based on Average Rates for a Standard Room)
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Novotel Twin Waters Resort
AustraliaQueenslandSunshine CoastTwin Waters
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Frequently Asked Questions about Novotel Sunshine Coast Resort
Which popular attractions are close to Novotel Sunshine Coast Resort?
Nearby attractions include Mooloolaba Beach (6.3 km), Point Cartwright (6.9 km), and Marcoola Beach (5.4 km).
What are some of the property amenities at Novotel Sunshine Coast Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Sunshine Coast Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Sunshine Coast Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Sunshine Coast Resort?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Novotel Sunshine Coast Resort?
Conveniently located restaurants include Bella Venezia Restaurant & Bar, Marrakech, and Pum's Kitchen.
Are there opportunities to exercise at Novotel Sunshine Coast Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Novotel Sunshine Coast Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Sunshine Coast Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Sunshine Coast Resort?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Afrikaans.
Are there any historical sites close to Novotel Sunshine Coast Resort?
Many travellers enjoy visiting Buderim - Palmwoods Heritage Tramway (9.7 km).