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The unbridled beauty of Plitvice Lakes National Park enchants every visitor. Its crystal-clear lakes, the murmur of water and the sound of waterfalls echoing through the forest are the reason why Plitvice Lakes is by far the most visited national park in Croatia. Situated in this oasis, located only about 300 m from the biggest lake Kozjak and its lush greenery, Hotel Jezero is hidden away in the quiet environment of Plitvice Lakes, which makes it a perfect location for a holiday in nature. In this hotel you can enjoy the quiet of nature and ease into a relaxing holiday which will leave you feeling recharged and refreshed. Hotel Jezero offers a total of 210 rooms and 19 suites, two of which are adapted for disabled persons. Rooms have an LCD cable TV, a safe to store valuable items, a minibar, and free Wi-Fi. On request, we offer an automatic wake up service and a crib with no extra charge. Types of rooms and suites: Double room (attic), standard double room - park side, superior double room - lake side with balcony, junior suite and superior suite - lake side. Due to its substantial accommodation capacities and rich offer of facilities, Hotel Jezero is also an excellent choice for holding business events, banquets and dinners. The congress centre includes a congress hall and a meeting hall with a total area of 380 square meters. With a total capacity of 300 seats excellent audio-visual equipment friendly staff, Hotel Jezero has become one of the leading congress hotels in the Lika area.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Croatian
Location
Josipa Jovića 19, Plitvicka Jezera, Plitvice Lakes National Park 53231 Croatia
Jezero Hotel
1,342 reviews
Getting there
Somewhat walkable
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Jezero Hotel is celebrated for its prime location next to Plitvice Lakes National Park, a feature frequently extolled by guests. While the service receives mixed reviews, with instances of both helpful and less accommodating staff, visitors often find the hotel's value undercut by its somewhat dated condition.
The rooms, considered spacious with pleasing views by some, are generally seen as in need of modern updates, lacking conveniences like air conditioning. Despite the hotel's well-maintained cleanliness, the overall atmosphere is described as stale and outdated.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Staying at hotel Jezero is unique. I did enjoy the stay and would recommend for everyone visiting the Plitvice Lakes national park.
The hotel feels like living in the 70s which I think was so cool. However things worked and the room was very clean and comfy enough. The hotel also has all the necessary amenities like TV, hair dryer, toiletries, restaurant. Breakfast was way better than expected in quality and variety. During covid, they have people stationed at buffet area to pick and get food for guests which was cool.
Yes, this hotel is not at the 4* international level. However, the price, especially with the summer combo park tickets, is half or one third the prices of international chains in Dubrovnik or Split so I’d say the value is fair. The most important thing was we were there to see the park and this hotel provided the perfect location for it. We could walk for 10 minutes to the entrance and park the car for free during the day. And Plitvice Lakes national park was wonderful.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip:Park the car in the hotel parking lot during the day and walk to the park entrance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević, Other at Jezero Hotel
Responded 29 Jul 2021
Dear Guest, thank you for booking hotel Jezero and for your feedback. We are happy to hear your great comments, they motive us to keep up the good work. We are looking forward to seeing you again. Warm regards, Kristina Kranjčević, Hotel Manager
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Before you consider staying at any hotel in a national park, you really need to have practical expectations.
I have stayed in several hotels in national parks in the US. I am sure that there are a few that are high-end (perhaps in Yosemite Valley?) but for the most part, in my opinion, they are usually comparable to a good motel. You are paying for location and convenience. You shouldn’t expect the Hilton or Sheraton.
My review is judging Jezero Hotel in comparison to other national park hotels not hotels in big cities (for example, I stayed in Hilton Canopy in Zagreb and paid the same price as Jezero Hotel but it was an incomparable experience).
Jezero is what you would expect out of an average national park hotel. Dated but well maintained. The room was small but had a nice balcony (that looked out into the parking lot but still large and a nice addition to the small room).
My biggest complaint was the lack of outlets. There were none by the bed. There was one by the desk and one on the wall adjacent to the bed. This wasn’t convenient because we wanted to charge our phone while we slept and also plug in a cpap machine.
We did not do lunch or dinner (Restoran Degenija, about 10-15 mins away was nice. We originally wanted to go to TC Marko but it was unexpectedly closed) but had a very satisfying breakfast which was included in the price of the stay.
This hotel is a 2 minute walk to entrance 2 (make sure you buy entry tickets for that entrance! Entrance 1 is at least 25 mins away by foot, 10 mins driving). You need to buy entry tickets on your own but the hotel can extend your ticket without charge beyond the first day.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević Kraljić, Other at Jezero Hotel
Responded 1 Apr 2022
Dear Tamara, thank you for choosing hotel Jezero and for the time you took to write your comments. We always welcome our guests’ feedback and use it to constantly improve our service. Warm regards, Kristina Kranjčević Kraljić, Hotel manager
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Reception was friendly and efficient. Room was clean and comfortable although the bathroom was somewhat outdated with a ridiculously small bathtub.
Breakfast okayish apart from the coffee which was simply disgusting but do not, I repeat do NOT, book diner included.
Starters was either noodle soup, unfortunately not Aiki noodles which would have been a lot better, or a slice of ham and an undefined chuck of cheese.
As main course we had 'untender' pork with a honey and mushroom sauce but the chef must have forgotten the honey and the mushrooms were replaced by tiny bits of pees and carrots. Not completely terrible but also far from good.
Having said all of that, the package they offer with entrance to the park included during your stay (afternoon of arrival and the day after) is interesting but we would have gladly paid a bit more for a decent diner and coffee in the morning.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević Kraljić, Other at Jezero Hotel
Responded 4 Oct 2021
Dear Guest, thank you for choosing hotel Jezero and for sharing your experience with us. While we are happy to hear you were satisfied with location, we are sorry to hear we didn’t meet your expectations in regard tofood quality. We value every comment from our guests and use them to constantly strive to improve your guests’ experience. Warm regards, Kristina Kranjčević Kraljić, Hotel Manager
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The cleaning was not what it should be. The linen in bed had not been changed after the previous guests. We saw what looked like possibly feces/excrement on the bed sheets (see picture). Wonder how many people think they have slept in clean linen in this hotel, when the dirt is not that obviously visible, even though the linen haven’t been changed?
The cleaning lady also came in unannounced without knocking during breakfast time the day we were supposed to check out anyway. What exactly was she doing there at that time? The hotel advertises that the room will have a view. It does, as promised. The hotel also advertises that the room will be on the lake side. It is, as promised. But you must not assume based on this, that this means that the view on the lake side would actually allow you to see the lake. Because there is no visibility to the lake from any of the room in the hotel. The room is on the lake side, but the view is to the park. So be careful not to assume anything. The value for money is really bad with this hotel. 200 euros/night for dirty linen and no view of the lakes is just not worth it. Clean linen and a view to the lakes would definitely be worth 200e/night. The room decoration is old and quite worn-out, but still adequate for what you might expect from a 3-star hotel in a country like Croatia. Breakfast was good. What is good about the hotel, is the excellent location right next to entrance 2 to Plitvice Lakes. Also the staff is very nice and helpful and we feel sorry for the lovely staff that despite their best efforts we couldn’t give a better review due to the cleanliness issues.
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Date of stay: July 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have allergies to smoke. I went down to request a room further away from others to avoid smoke the front desk girl Martina was rude reluctantly said, “Well people have a right to smoke !” instead of being concerned about my health. Didn’t apologize for the inconvenience and was rude reluctantly handing me another room key. .The waiters are slow in the restaurant and no one smiles . They rudely place your food on the table And leave you without checking to see if you need anything else. I then waited 20 minutes for a glass of water one night after they placed my food. The worst customer service I have ever had. The bathroom drain smelled so bad we had to put a towel over it and then requested another room after it started to smell of smoke from the adjoining room. This is NOT a 250$ a night hotel. The only advantage is its location is right in the Park
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Jezero - recepcija, Guest Services / Front Office at Jezero Hotel
Responded 6 Nov 2024
Dear Resort, thank you for choosing hotel Jezero and for sharing your experience with us. We are sorry to hear we didn’t meet your expectations in regard to our staff and services. We value every comment from our guests and use them to constantly strive to improve our guests experience. Warm regards, hotel Jezero Management
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Great hotel with best stuff. Friendly staff who are always at your disposal. This hotel is actually in National park so nature is so amazing here you will wake up in the morning with pleasent sound of waterfalls and the singing of birds. So romantic and relaxing time we spent there with kids. Plitvice Lakes National Park is Crioatian largest anf prettiest park and this hotel is near the entrance on a great location. In the hotel in these corona times you have whirlpool just for your family - ask on reception for temin.
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Date of stay: May 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević, Other at Jezero Hotel
Responded 1 Jul 2021
Dear Mirjam, thank you for sharing with us the feedback about the stay in our hotel Jezero. We were really glad to read your positive impressions and it’s nice to hear that you enjoyed in all the charms that the destination offers. In the hope that we will have the pleasure of welcoming you again in our facilities we send our regards! Hotel Jezero Management
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The location of the Jezero Hotel is superb, just a few hundred meters from one of the entrances in the park. The staff was friendly and very helpful and the restaurant was surprisingly good. However the rooms are on the small side and they are not well kept (reminding me of foremer socialist Eastern European hotels that were left with things nor fixed). Our room did not have a refrigerator and the toilet water kept running (drip by drip in an annoying matter). Although the lobby looks nice and the restaurant is decent with a rather nice terrace, the rooms could do with an upgrade and better maintenance, especially for the price they charge. All in all the experience was good for the location because we came to visit the park and only stayed for one night.
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević Kraljić, Other at Jezero Hotel
Responded 4 Oct 2021
Dear Guest, thank you for booking and for sharing this detailed review with us. We will use your input and discuss your valuable comments with our staff. Warm regards, Kristina Kranjčević Kraljić, Hotel Manager
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For the price paid (we had a September deal that included half board and entry to the park) - we found the hotel to be excellent. We had a lake side room (note this means park view not lake view) which is worth a little extra as the other side is the car park. The staff were all really helpful and friendly and we enjoyed the dinner each evening - I don't eat meat and when the food options were meat - I had a whole grilled trout which was lovely. I don't think I would look anywhere else in the area. We also had the massage (20% discount) which was very lovely after 2 days of hiking
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević Kraljić, Other at Jezero Hotel
Responded 4 Oct 2021
Dear Guest, thank you for your visit and for this great review. Your positive feedback is going to motivate us to raise the level of our services, Best regards, and we hope to see you again soon. Kristina Kranjčević Kraljić, Hotel Manager
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The location near the boat launch and bus train stop makes access to park trails very easy. We had a lakeside balcony room which made for wonderful star gazing and sunrises. We also had a halfboard and park access package that made things easier. The buffet style food was very good. There is also a wonderful huge whirlpool that we had to ourselves. It was so nice after hiking. Finally, all the staff were friendly and competent.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:We made our reservation directly through the hotel. That was very helpful in getting the package...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević Kraljić, Other at Jezero Hotel
Responded 21 Sept 2022
Dear Guest, thank you for booking hotel Jezero and for your feedback. We are happy to hear your great comments, they motive us to keep up the good work. We are looking forward to seeing you again. Warm regards, hotel Jezero Management
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Unfortunately Plitvice Lakes doesn’t have a great selection of hotels. If you can travel here for the day and then leave that would be best! The rooms here are very dated and smell damp, the bathroom shower was very high to climb into and splashed the entire bathroom. We didn’t have any towels upon arrival and had to call for some. The front desk staff were rude, when we asked about a shuttle to the bus stop we received attitude about the “700 meter walk”. While the walk isn’t necessarily fair, with suitcases and poor weather, the trek from the bus stop up stairs and across gravel to the hotel with no directional signage was challenging. We were lucky to find a lovely front desk worker the morning of check out who introduced us to the shuttle driver! Hurrah!
The restaurant had great food and service, looks very high quality, but all guests arrived in casual gear. Seemed very odd to have a ‘posh’ restaurant in a hiking area that guests aren’t prepared to dress for. We didn’t use the sauna after seeing the room, our expectations were low unfortunately.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip:If you are traveling by bus, there IS a shuttle! Call the hotel and ask to be picked up, the walk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristina Kranjčević Kraljić, Other at Jezero Hotel
Responded 19 Jul 2022
Dear Bethany, thank you for choosing hotel Jezero. We are glad to read your positive impressions regarding our staff and hotel location. It’s very encouraging to know that the hard work from our staff is recognized by the hotel guests. Your comment regarding the need for hotel renovation we already took in consideration for future improvements. Until your next visit we are sending you kind regards. Hotel Jezero Management
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sydney australia2,293 contributions24 helpful votes
sorry for late reply but haven't been on TA for awhile. We ate at the restaurant in Hotel Jezero so didn't lookout for grocery stores or supermarkets so cant help you there.
There are more places to choose from in the Plitvicka Jezera area.
PRICE RANGE
$167 - $270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jezero hotel, hotel jezero plitvice
LOCATION
CroatiaCentral CroatiaPlitvice Lakes National ParkPlitvicka Jezera
NUMBER OF ROOMS
229
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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