When we checked in we were greeted warmly by the great staff and the owner came over to great us. We said we were looking for a house. In the area and wanted to book a long stay We said if we found a house could we check out early without a penalty. He said it would be no problem Because the reservation was for over a month The first apartment was nice although the bed caused us back pain We told them this and the were unable to help. We bought a mattress pad to help. The internet never worked. Something important to most people We complained everyday for weeks. No help. They said it wasn’t there fault. Finally we said we would be moving out the next day because of the internet problem and also the door to the bedrooms doorknob came off in our hands everyday It was not fixed causing us to have to use a towel to open. The shower took over five minutes to heat up and trickle down They offered us finally only after saying we would move out to change apartments. The second apartment was better. We finally had internet. The sink in the bathroom could not produce warm water. Same problem with the door knob We finally were tired of all the problem We went to the desk asking for a credit. I offered to pay the non discounted price as we were leaving early After saying we could move out with no penalty if we moved out early they wanted to charge a 20 percent penalty. I spoke to the wife and told here that here husband said it would be no problem to leave early and I also said we had no internet in the entire stay at the first apartment She said she did not know that and would not charge us the penalty. We stayed 23 off the 36 nights They promised to return 16 nights They wrote the numbers on a paper on their letterhead which I will try and attach if I am able to hide my name Amazingly the said they could not credit my credit card What? I said they could pay me in cash , They said they did not have enough cash the equivalent of $500 or so. They asked for my bank information so the would wire me in pesos. They said yes. I asked to wire the money in usd they said no They then reneged on not charging the 20!percent penalty I was upset and said they were being dishonest They then said they will not pay anything because I was harassing them The next day my patner went back and demanded the money They shorted her by 300000 pesos These are bad , dishonest people running a shoddy outdated “hotel”Stay tree but there are many many better options Many…
The facilities are very good, super central but the best thing about it is the caring and family treatment that the owners give each and every guest. We felt like family. Thank you very much Juan Carlos and Monica for making everything!
I can't speak highly enough of Juan Carlos and his incredibly attentive staff that made my month long stay at Hotel Campestre Villa Juliana feel so comfortable. They really go above and beyond to make you feel at home. I would 100% recommend this hotel!
Arrived to the location using a GPS App late in the afternoon! They offered us a warm tea drink! We will definitely be back!👍🏼👍🏼Great location and easy access to huge shopping mall. Cheap and affordable!!
The hotel is in a very calmed place, the building is beautiful, the bedrooms and everything is clean, neat. It's a pleasing hotel to stay. The breakfast is good, and the attention is excellent. If you are going to Chia and your budget can afford it, it is a worthy option.