Had the worst experience at this hotel. The owners were both down right rude!!.. the over charged me and the room made my eyes sting from all the cleaning products being used, and the sheets had yellow stains on the top bottom of the bed, wifi kept going off and was too close to the road. When i called to book i wanted a room with a bath, i qas told only one room had a bath and id be in a quiet spot aswel... lies!!!.. only to turn up and my room is right on the road... I do not recommend this hotel nor do i rate it a 4 star. I have traveled and stayed in many hotels in my lifetime as i do often, and never have i ever experienced such a bad room such as the one given here and have never met such rude people like the ones who own this!!.
We had a packed 4 days in Auckland and Franklin so decided to stay here 3 nights. We were given one of the disabled units which was very spacious and parking outside the door. Our unit was well off the road so no road noise. Huge bathroom, kitchen, lounge/bedroom. Good selection of toiletries, had soap, tissues and great towels. Good size fridge and microwave. Heat pump, electric blankets and good linen, blankets. Couch and dining room table so well equiped room. Very clean and tidy. We had a few issues but the management resolved what they could of when asked. The toilet cistern was broken but worked, they tried for a plumber but you know tradesmen. Wifi was difficult to access from some devices, others were easy. The TV had to go through the menu to select HDMI each time you used it, management are trying to resolve this issue. Because of the disabled, spacious shower, place your bathmat away from the area as it will be soaked if not. One night, we had a herd of elephants in the unit above but went quiet before we went to bed so wasn’t a real problem. Overall a very good motel and very good value. Thanks for the lovely stay.…
I have stayed at many motel accommodation over the years but this place was superb. Not only was it clean and tidy but the managers went out of their way to be friendly and helpful. Whatever you're doing you're doing it right.
A very good example of something which New Zealand generally - not always - does well, and this must be among the best of the best. Good quality linen, toiletries and bathroom amenities, and a very generously-sized room. Terrific pillows, perhaps the best I’ve ever had in New Zealand. On all the evidence the owner has been plowing back revenue into the property, and matching that with genuinely friendly and helpful service. If there’s a negative, it’s in the fact that the property backs on to a railway line; but this is NZ and I think I heard one train.
We had to go back to Pukekohe for 3 nights and chose Touchwood. A couple of reasons, when we lived in Pukekohe, friends and family always stayed here and enjoyed their stay. Same for us, good size room, quiet and cosy. The mangers were excellent, very helpful and went out of their way to assist. We will stay again. #kiwisflythecoop