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Overall good stay, some waiters at dinner need hospitality improvements & half way through stay the hotel suddenly stopped accepting cash. Fabulous view, very clean & comfortable. Huge variety of food at breakfast and dinner buffet
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Arrival was a bit chaotic due to several buses turning up within a few minutes. Only one on reception but it was soon sorted and extra staff appeared from the back room. There was iced water available in lobby by check in but no glasses...More
4 Thank TheAlijon
Response from GEM B, Director de Relaciones Públicas at Barcelo SantiagoResponded 23 March 2018
Thank you so much for your very detailed feedback of your stay with us at Barceló Santiago. Your comments is very impoart to us.
We inform you that as soon as we read your review regarding one of our staff members, we have...More
3 rd time going to this hotel and still very good even with having work done did not affect our hoilday. Lovely food in restaurant and outstanding in bar area. Look forward to coming back next year may stay 3 weeks.
Arrived at the hotel and staff seemed perfect. We were shown straight to the restaurant for something to eat then back to reception to check in. We were all inclusive and that was great. Safe was €3 a night which I thought was fine. You...More
I really can’t fault the hotel, the staff delivered such great customer service and when we arrived we were greeted with a nice glass of bubbly. A gentleman then took us up to our room and took my suitcase and then showed us around. They...More
The entertainment ok they have different every night but best place I found to go especially on Sunday Tuesday Thursday is Route 66 from 9.15 there are two singers on we had two fabulous nights in here and drinks are English... More
The entertainment ok they have different every night but best place I found to go especially on Sunday Tuesday Thursday is Route 66 from 9.15 there are two singers on we had two fabulous nights in here and drinks are English and not expensive either there are shops and restaurants and a harbour bout ten minute walk I found you didn’t need to eat out as the foods great in this hotel.