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Traveller (3490)
Room & Suite (965)
Storyboard
Overview
  • Excellent45%
  • Very good36%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“pool bar”(483 reviews)
“half board”(277 reviews)
“superior room”(221 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Barcelo Santiago
Special Offer: 20% off
Hotel deals
Offers from Barcelo Santiago
Special Offer: 20% off
Hotel deals
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Reviews (6,747)
Filter reviews
4,296 results
Traveller rating
1,804
1,590
604
205
93
Traveller type
Time of year
LanguageEnglish
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1,804
1,590
604
205
93
Show reviews that mention
All reviewspool barhalf boardsuperior roomla gomerasea viewair confantastic viewslos gigantes cliffsold dogs new tricksplenty of sunbedsanimation teamrelaxing holidayreception staffthomson repplenty of choiceevening entertainmentlunch and dinner
FilterEnglish
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1 - 5 of 4,296 reviews
Reviewed yesterday

Great views, terrible food, hotel still under renovation, women by angle grinders every morning.Would not return, certainly not what I was expecting wen I booked a 4 star hotel, we ended up eating out most evenings even tho we were all inclusive.Pool bar not all...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank sharrode
Hotel's Favourite
Reviewed 17 June 2018 via mobile

I really can’t fault the hotel, the staff delivered such great customer service and when we arrived we were greeted with a nice glass of bubbly. A gentleman then took us up to our room and took my suitcase and then showed us around. They...More

5  Thank xoxoxo97
Response from GEM B, Director de Relaciones Públicas at Barcelo SantiagoResponded 21 June 2018

Dear Guest, Greetings from Barcelo Santiago! Thank you very much for your very kind review about your recent stay with us, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well...More

Reviewed 2 days ago

This was our first package holiday & we felt we chose well. There were a few issues that the hotel team mainly to address. I would suggest you avoid rooms 201, 301, 401 they are in a stairwell which is very noisy & have poorly...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank KarenAdlard
Reviewed 2 days ago via mobile

Very good holiday, had an amazing time. Staff are very polite and lovely and are a willing to talk anytime of the day/night. Very family based and there’s loads of activities suitable for everyone’s needs. FRED IS AMAZING❤️❤️More

Thank emily2004jones
Response from GEM B, Director de Relaciones Públicas at Barcelo SantiagoResponded yesterday

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire...More

Reviewed 2 days ago

We had 2 rooms on the bottom floor that were clean but basic. However they suited our needs only needing them for sleep...(the pillows are amazing) Hotel inside and out is clean and friendly with plenty of sunbeds. The choice of food and drinks for...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Missie E
Response from GEM B, Director de Relaciones Públicas at Barcelo SantiagoResponded yesterday

Dear Guest, Thank you very much for your kind and lovely feedback about your recent stay with us. We are truly delighted to know that you have enjoyed. First of all I would like to apologize for the inconvenience you have experience in our restaurant,...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Room Service
Free Internet
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Wheelchair Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$109 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Puerto de Santiago
#2 Luxury Hotel in Puerto de Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Puerto de Santiago
#2 Luxury Hotel in Puerto de Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (3490)
Room & Suite (965)
Pool & Beach (433)
Dining (180)
Amenities (37)
Family and Play Areas (20)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Joanna B
19 August 2018|
AnswerShow all 3 answers
Response from BorogirlNorthEast | Reviewed this property |
Hi it was going on in June this year. Didn’t here it much and it certainly didn’t spoil our holiday. Fantastic holiday
1
Vote
Betchrider
16 August 2018|
AnswerShow all 4 answers
Response from Dominika Z | Reviewed this property |
Both but opposite hotel it’s a disco and live bands and karaoke
0
Votes
kel127
14 August 2018|
AnswerShow all 2 answers
Response from Phil B | Reviewed this property |
Look on the Hotel Web Site!!
0
Votes
Room Tips
"Ask for a quiet room"
192clairej
2 million years ago
Read review
"Even numbered rooms floor 4 or 5 for best view of Los Gigantes"
HappytobeHome1001
2 million years ago
Read review
"Ask for a room with a sea view, has amazing views in both sunrise and sunset."
946bethanyg
2 million years ago
Read review
"Floors 1 to 4 for direct sea view."
wocNotes
2 million years ago
Read review
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