We 've been there as a couple for 3 days only! The location was lovely, and actually was the perfect escape from our routine! Pool staff was very friendly(big applause for them), rooms were clean, decorated with colours i do love!! The only bad thing was that we had to return back to work!! Will return for sure!!
Just found the time to add my review but better late than never. In a few words... it was the absolute holiday. I visited the specific hotel with my girlfriend, we had the best of times! We love the atmosphere of the hotel, its location couldn't be better, the staff were very friendly and offered us the best service possible. We are definitely going back. I recommend it without hesitation.
We stayed here for the final 5 nights of a 15 night holiday in Cyprus (after 5 nights Hilton Nicosia and 5 nights at the Cavo Zoe, both were great!) at the end of the season (October-November) and expected a lot (it was not cheap). We are used to staying in 4-5* hotels and while some aspects were good, they didn't really manage to impress us... - The room: we booked a standard suite trough Expedia. We are Expedia Platinum members and this entitles us to an upgrade at some hotels (including this one). We were excited to be told we were 'upgraded' during the check in process but disappointed to see that we received what we booked (asked for a high floor with nice views, received a 1st floor room with views over dead plants/ the hotel next door). Not a good start but we decided to leave it as the room was decent and only used to sleep/shower. Unfortunately all rooms seem to have twin beds even though their public is mostly couples... so we asked to convert the twin beds to a king bed. This was a bad move because the topper and sheets they used to cover the twin beds were far too small (see photos) so we removed them ourselves after the first -sleepless- night. The bed itself was comfortable but we just hate sleeping separate as a couple and this alone would be a reason for us not to return here. - The food: The food was mostly very good, apart from breakfast. Black bacon every morning and no decent bread, only toast bread (we don’t like toast) and small industrial bread rolls (even old ones on the last morning!). No fresh orange juice either (definitely not what we expected in this kind of hotel). The woman frying the eggs shouldn’t be there, so miserable! Lunch and dinner on the other hand were incredibly good and among the best we had in a Mediterranean beach resort. Unfortunately the restaurant feels like a canteen indoors with bright white lights and no background music. Luckily enough we had nice weather so were able to enjoy our meals on the terrace most of the days. The dining chairs were very uncomfortable btw. - The drinks: One of the reasons we booked this hotel was because we were sure that we would be able to enjoy a nice cocktail / glass of wine by the pool / in the evening. This was a big letdown! All the cocktails we tried were overly sweet, artificially tasting and sirop-based. They say that they only use ‘premium brands’ but this is untrue! I asked one evening which Rhum they have and I was shown 4 different ones: 3 local ones that I have never seen before and Bacardi…? They also don’t have a decent menu showing the drinks that they serve (for example which Gins / liquors they have) apart from the (horrible) cocktails. During lunch and dinner they serve some decent bottled wines but they never ask you which one you prefer and they would often top up your glass with a different wine…? - Pools: really nice, we really enjoyed the pools! The main pools were cool but refreshing and perfect for us. There is also a large heated wellness area with a heated pool including jets and jacuzzi, really great! Unfortunately the whole area around the pool is very neglected, full of large pots with weeds / dead plants / dead palms. Not my idea of a ‘luxury hotel’. I guess my photos are clear enough. Unfortunately the whole pool area is also facing north, meaning very few sun hours at the end of the season (when the sun is already quiet low in the sky). - Staff: these were all great and hardworking (apart from the lady frying the eggs in the morning)! The guys serving the drinks around the pool were incredible and definitely the stars of this hotel! The general manager is also often around which is a good thing, unfortunately his English skills aren’t the best so giving him feedback was not easy as he often didn’t understand what I was saying. I did send an e-mail with my concerns on the second day and feedback trough the hotel App on the first day but he / they never bothered to send me a reply. Not good and completely unprofessional! - The Gym: Another reason we choose this hotel was the gym. It shouldn’t be called a gym, it is just a few square meters big and has no windows / equipment. Totally useless and it shouldn’t even been advertised as being a gym… Conclusion: This hotel is pretending to be something it isn’t and apart from the great dinners and lunches not be recommended. We won’t return!…
Do not book for the end of season. Paying full price and feeling like we are getting leftovers. Towards the end of stay the hotel started running out of drinks, no more themed food nights, just leftovers. Also, running on bare minimum of staff, who never informed that they have stopped serving certain areas. So guests were sitting waiting for service for a good while before realising that no one is going to come. The cherry on top was the food poisoning, which I can only assume was from the salad, but that's my own fault, I am aware that tap water is not drinkable, but just didn't add the two and together.
Absolutely loved this hotel. The room was great, clean and comfortable, the staff was just amazing... Antonia at reception sorted out a couple requests I had with grace, Assien (not sure of the spelling sorry!) kept our drinks coming at the pool and Elena and all the lovely girls at the restaurant. The buffet every meal was delicious, so many great choices and the chefs were happy to try and sort something for you if you asked. The pool is STUNNING! Especially at night when the lights come on. Loved our week there (first holiday since the pandemic) and couldn’t have asked for a better time, will definitely be back!