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General information:THE Kinderhotel in ****S-class in AustriaSince more than 15 years the “Leading Family Hotel & Resort Alpenrose” is the leading company of the European Kinderhotels and now it is also one of few Kinderhotels in ****-S-category with five Smileys in Austria. The brilliant offer of the hotel in the Tyrolean Lermoos includes among other things, child care by a minimum of 18 kindergartners, a large indoor playing area and an ample SPA area. The chilled and artificially snowed skiing exercise track and the all year adventure playground is worldwide unique. Wintertime shows itself on the south side of the Zugspitze - with 147 km ski slopes as well as for cross country skiing, snow boot hiking or ski guiding, which is offered from our hotel – special flaky. Winterfreshness takes a bath in our 750m² large SPA area (Relax-Guide: 16 points, 2 lilies). Since 2007 we have luxury-mega-suites up to 195m² over two floors as well as Wellness-Suites with steam bath, sauna, Jacuzzi etc.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Modern
Family
Languages Spoken
German
Location
Danielstrasse 3, Lermoos 6631 Austria
Name/address in local language
Alpenrose - Familux Resort
780 reviews
Getting there
Somewhat walkable
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We are a family of 4, two little ones that are ages 3 and 1.5 and we could not say enough great things about Alpenrose. The food was top notch for adults and there were great options for children, even those whose kids might be a little 'selective'. The indoor and outdoor play areas for the children were great, our two could not get enough of them! Both pools were fantastic. The laundry is free and detergent is even provided (you won't find this at many places!). The workout room for adults had all of the equipment that one would need, and the staff were ever so helpful!! Our oldest got a splinter while out on a hike, we didn't have any tweezers or way to remove it, I asked the front desk and very quickly they provided tweezers and disinfectant spray. That is just a small example of how they were helpful in every way. Our waitress(s) and servers were so kind throughout our stay. If you are a family of little ones are are hesitant about the price or where to stay as a family, THIS IS THE PLACE. Every single detail is thought of for families. Even the tables being set with appropriate high chairs and bibs for younger ones at each meal. As I stated, we do not have enough good things to say about Alpenrose. Not to mention the mountain views are breathtaking. We will be back for years to come and hopefully will be bringing all of our friends and family too! Thank you for an exceptional family holiday!
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip:A room with a view of the mountains! Nothing beats coffee on the balcony with the Alps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the 3rd time we have stayed at the Alpenrose since 2019 for a family ski holiday. This year we had a bigger room with a bunk and a single bed as our 6ft 15 year old was getting a bit big for the bunks. The hotel rooms were too hot for us as you couldn't turn the heat down below 21C but the windows could be opened. The food is great - you can eat all day and so much choice to suit everyone young and old. The hotel is very clean, spa is lovely and the new larger pool area and games area was a great addition this year with the kids getting older (10 and 15). Ski hire is so handy in the hotel and the lifts opposite the hotel is the main reason we have returned that along with the quiet slopes which have enough variety for us as a family. Would we stay again - well yes we would however looking at next feb half term the price has doubled to 12k for a room from the 6.5k we paid for 2022! Whilst we expect an increase is price this just seems way too excessive and with us not using the childcare and kids clubs we cant justify the cost and will sadly look elsewhere for 2023.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Fischer, Geschäftsführer at Alpenrose - Familux Resort
Responded 2 Mar 2023
dear helenbell2014 , thank you very much for this top rating. We are pleased that we were able to make both the children and the parents happy. Many guests appreciate our culinary offer, so it's nice that we were able to convince you and your family of this as well. We have a flexible pricing system. If there is a high demand for a desired travel period, the price is adjusted upwards accordingly. Regardless of this, we would be delighted to welcome you and your family back to our hotel. With kind regards Alexander Geisler Front Office Manager
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We stayed at the Alpenrose for a week in August and can recommend the hotel without reservation.
The hotel has a great and age-appropriate children's program, which external people can also view daily on the website. For our daughter, the children's show Tarzan was a highlight, for which she had rehearsed four times with other children. Rehearsals always start on Sundays, and the show is on Thursdays. Special thanks to the supervisors Vanessa, Marcello, Mariia and Renée.
This allows the parents to have some nice time out to relax.
The hotel's facilities are perfectly tailored to children and very varied (including a water world with long tube slides, pirate ship, spacious pools, playgrounds, soft play area, indoor bouldering wall, color room, electric go-karts....)
The food was very good for a family hotel and parents and children can either order a menu or eat at the varied children's buffet or both;-)
In addition, unlike family hotels, room cleaning is standard and the facilities can be used on arrival in the morning and on the day of departure until 5 p.m. at no extra charge.
We have therefore already booked our next stay for August 2024
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed four days in one of the new suites (monte plus) and enjoyed the great spa and the kids were obviously happy with the huge play area. The staff was partly very accommodating (Sebastian from reception was great, as was the valet who welcomed us. The people working in the restaurant were trying hard but seemed understaffed) but given that we payed almost 1000,- per night (more or less the same you would pay for a family room Quellenhof Bad Ragaz) the overall experience was only average, it's certainly no five-star experience (the rooms are not being picked up (they just clean bathrooms and make beds)), the staff at the reception was often unhelpful and the girls we met at kids club did hardly say hello (neither to us nor the kids). The food was ok but not very healthy (mostly animal products and fried stuff and sweets always available everywhere). Another downside is that if you have to watch your kids, you have to spend your day on the underground level. But the ski area is great for families
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Date of stay: February 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Fischer, Geschäftsführer at Alpenrose - Familux Resort
Responded 2 Mar 2022
Dear cblasy79, Thank you for taking the time to rate your stay with us. We are really pleased that you enjoyed our SPA area so much. We are happy to pass on your praise to our Sebastian. We are very sorry that we could not quite convince you with our menu. We thank you very much for your feedback and of course we are constantly trying to improve. Of course, we sincerely hope that we will be able to welcome you and your family back soon. Kind regards, Nadine
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A dream vacation with free time for yourself, your partner and the whole family. We felt very comfortable, the facility is very well maintained and every single member of staff was always available to us. The staff is very friendly and clearly enjoys their job. The children's animation team actively approaches the children to invite them to the kids' club. The offers at the kids' club are also very varied. A special highlight was the evening buffet
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed this time in July for a week at Alpenrose and can continue to recommend the hotel without restrictions.
The hotel has a great and age-appropriate children's program, which can also be viewed on the hotel's homepage as an external. For our daughter, the children's musical Vaiana was a highlight, for which she had rehearsed four times with other children. Rehearsal starts every Sunday, show is on Thursday. Special thanks to the carers Vanessa, Marcello, Mariia and Renée, who were also on board last year,
This allows the parents nice breaks to relax.
The facilities of the hotel are perfectly adapted to children and very varied (including water world with long tube slides, pirate ship, spacious pools, playgrounds, soft play facility, indoor bouldering wall, color space, electric go-karts....)
Very nice is also the gym overlooking the Zugspitze.
The food was very good for a family hotel and parents and children can either order a menu in the evening or eat at the varied children's buffet or both;-)
In addition, unlike Familotels, there is a room cleaning service as standard and at no additional fee the facilities can be used already on arrival in the morning and on the day of departure until 5 pm.
Another room tip: for older children, pay attention to the size of the bunk beds when booking Referral, some of which are only 170cm long.
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Date of stay: July 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a week long family vacation during the Easter break. The first positive point was already during the booking process. My wife is gluten sensitive, we sent a question in the chat and got a detailed positive answer surprisingly quickly. We're lucky with the weather, so could do some hiking too, but our son had so much fun in the hotel, that we could not even try everything :) The kids' waterworld is fantastic, the slides are great even for adults, the spa is good, the indoor playground is more than enough, etc. etc. The themed dinner buffets work great for the kids, especially, that they can serve themselves, as the hight of the tables is reachable for kids too... (be careful with the gummibear night! :D ) If I need to say one thing, where they could improve, it's the bed. The mats would need to be replaced, but still ok. We'd love to go back during winter to enjoy the slopes as well. Overall a great place, which is made to be fantastic with all the little things they do! Fantastic place, thanks for everything!
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Date of stay: April 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The overall concept is the best for us, which is why we have already been there several times with our family. The indoor games area is unbeatable. The huge, varied indoor pool and sauna area leaves nothing to be desired. The location directly next to the cable cars is ideal with short distances to the Zugspitze. The quality of the food, the cleanliness and the friendliness of the staff are particularly noteworthy.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is simply a dream for families. The facilities and service are simply top-notch, the food is of superb quality and everything is included in the price around the clock. The bathing and wellness area is of a super high standard and is beautifully designed and thought out in every corner. You really don't miss anything!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We regularly went to the Alpenrose with our 4 children. We particularly liked that it was family-run. At Easter I was a guest in this house with my 4 children for the first time since 2019. The infrastructure and range of services are still very good and correspond to the price. We were disappointed by the significantly lower quality of service, which in my opinion no longer does justice to a premium hotel. I would just like to give an example: Breakfast on Easter Monday... there is a paper napkin and a cup saucer on the uncovered wooden table. It couldn't be more loveless. The employee didn't understand in German or English that we would like cutlery. So we helped ourselves. Self-service is very important here anyway. The gap between marketing and reality is too big. Management has little interest in feedback; We were not asked about it either during the stay, at checkout or after the stay. This depth of fall hurts us greatly; However, this cannot be explained solely by a lack of skilled workers; in my opinion, the family's commitment to day-to-day operations is lacking after the management-run chain "Familux-Resort" was founded. Such a shame!
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Travelled with family
Room Tip:Kontrollieren Sie beim Check-in den zugewiesenen Tisch und bitten Sie um einen ädaquaten Service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Lilly,
thank you very much for your question.
All of our wellness suites as well as the Montesiuten have a direct view of the Zugspitze.
I am glad to hear from you.
With warm regards from Lermoos,
Jonathan Mechnser
Concierge
Hello Charlize,
Munich Airport is 2h drive from the Hotel. There is also a Airport in Innsbruck witch you can get to in 1h but it is only a small Airport and not all Airlines take you there. Munich is better.
For the parents there are a huge variety of activities on site and nearby. There are probably more activities than you will have time to exhaust during your stay. I kept "discovering" new things to do with each return visit. We've been three times, and they keep adding things. Golf is readily available a short three minute ride with the hotel van. You play in this amazing and lush valley with mountains surrounding you in all directions, At any given time you will see people leaving or returning from walks or hikes through the forest or nearby mountains. This include groups young and old, parents with toddlers or infants...everybody can find outdoor fun here with little effort. Since our last visit they've added Segways,as well as motorcycle and convertible sports cars for guest use to tour the area. Besides being right across the street from the Zugspitz base and gondola, you are a short ride from Garmisch in one direction, Fussen/Neuschwanstein in another, and other outdoor activities like Roedelbahn/sledding in another direction. Time and your imagination will be your only limits on a visit to Alpenrose.
There are more places to choose from in the Lermoos area.
ALSO KNOWN AS
alpenrose hotel lermoos
LOCATION
AustriaAustrian AlpsTirolLermoos
NUMBER OF ROOMS
92
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