Hotel Porta Fira
Plaza Europa, 45, 08908 L'Hospitalet de Llobregat Spain
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US$122
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Official websiteUS$135
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Full view
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Room & Suite (676)
Dining (177)
What is Travellers’ Choice?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 12 hotels in L'Hospitalet de Llobregat
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel Santos Porta Fira**** is a work of the famous Japanese architect Toyo Ito, well-known for creating other designs including the extension of Barcelona’s Fira Gran Via. In 2010 the hotel won the prestigious architectural “EMPORIS AWARD” for being the best skyscraper in the world. The modern and cutting edge building which simulates a lotus flower, has 24 floors and a height of 110 meters thanks to which it is recognized as one of the architectural icons of the city and part of the Barcelona skyline.Our clients can expect 311 modern designed and spacious rooms, the restaurant “Spiral” offering finest cuisine and a wellness area.Our meeting rooms with a highly multifunctional plenary room offering a well-lit space of 800 m², which can be divided by panels and a height of 5 meters, are making the Hotel Porta Fira ideal for hosting any type of event. Thanks to its features but also the proximity to the airport El Prat and the fairgrounds the new property of the Santos Hotels range has a major attraction for the world of business.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Massage
Parking
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Taxi service
Banquet room
Meeting rooms
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Telephone
Laptop safe
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Spanish, Catalan and 2 more
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
79Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
Plaza Europa, 45, 08908 L'Hospitalet de Llobregat Spain
Name/address in local language
Getting there
Europa-FiraBarcelona Metro3 min
GornalBarcelona Metro9 min
1590Reviews46Q+A100Room tips
Reviews
Traveller rating
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- 649
- 143
- 40
- 18
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Most Recent
Terrible experience. I got robed from the housekeeping. After I told it to the management, they were not really believing me and asking me over and over again If I’m sure. Nothing happened, no proper apology, no accommodation, nothing. They not even called the police… very unprofessional. + Regarding the hotel, the rooms are nice and big and when you are on the upper floors you have a nice view. The breakfast is very good - They key cards to the room were always not working ( I had two different rooms, for both I had to go down to the reception several times) The rooms have a certain smell The hotel corridor also smelled of stale air I had like 5 mosquitos in my room (even in the 22 floor and closed windows) Rooms could be cleaner Not even a water is offered in the rooms
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Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Service
Helpful
The location is perfect, there is the metro station and bus stop next to it. Just walking 5 min. We stayed in the floor 18 and the view was incredible. We have cleaning service every day and everything was very tidy, air conditioner worked well, the only thing is that we had 2 single beds and we are a couple, and we tried to put them together every time and any small movement it separates them again.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Very Bad reception staff very rude not considerate at all. First problem started when I went in the que and its been 30 hours while to be served I suppose to be the next person to be served but she took another 2 guest who wanted to check out and it with them like 30 mins and while i was thinking I am before them?? why they have been served before me and i travelled for long and I am very tired cant even stand in the que anymore. Second problem I had was I asked for one large double bed I ticked on it and was expecting to have one large double bed but what they did was they joined two small single beds together to make it double? which has killed the whole essence of having a 1 large double bed. I booked through booking.com and they asked me if i prefer to have two twin beds or 1 large I clicked on large. When I told the hotel the same thing they said it is just a preference and it depends on availability. I have back problems already and I wanted to feel comfortable therefore I paid for one large bed rather then booking single room for a single bed or to join two twins and consider them as 1 large double bed. I felt very frustrated but they said they dont have any rooms available. So I just compromised with it as the reception staff was rude and wasn't even listening and i thought no point of making my self feel bad on my vacation. The second incident happened when My room AC wasn't working and they dint bother to send someone and I called again so finally after an hour someone came up and checked the AC and said will work, it did work for few hours then again same problem. I made a complain someone came and checked they said give it few mins I waited and dint sort out the problem. So I was still awake till 2pm and was dieng with heat so finally they took bit pity on me and gave me the another room with AC no doubt it was a good room premium. Then in morning I remember I definitely booked my breakfast while booking hotel I remember I checked double it was included in the room price and in the morning I had my breakfast and no one informed me at that point your breakfast wasn't included in your stay and I have to pay additional money on top of my breakfast lol I tried to tell them that it was included definitely in the price when I was booking hotel. when I went in the morning to have my breakfast no one told me it wasn't included in my stay, I came to know while I was doing check out that I have to pay for breakfast too as it wasnt included. I felt real frustrated at this point , I asked the receptionist Sonia why no one informed me when I did my breakfast that it is not included she didn't respond to me on that but she was adamant that I have to pay no matter what. I said I am very frustrated now what you guys are doing to me I am already tired and in no mood for these arguments as I am sure that It was included. She said she is also not in the mood to listen to me lolz and then I just paid 17euro on top of my 185euro for one night stay lolzz There is no tea and coffee available for guest in the rooms so be careful of your choice if you like coffee or tea services. So I had to check out at 12pm but i requested if i can check out at 3pm as my flight was during the night they said no you cant then she said she will tell me. I waiting for her call back for an hour so finally they said i can check out by 1pm no more than that so no consideration here either. I have travelled alot and stayed in many hotels and they are quite considerate and let me check out bit later too. My overall experience is a big no for this hotel again for myself, my colleagues, friends ad family that never never ever again. Avoid...…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: There is no coffee or tea available in the room they dont provide that service
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Helpful
I was there for short time, 4 hrs. The room was clean with good air condition and enough space. Breakfast was nice and they have different options, although I did not have time to enjoy it. The only problem was that I had sent a text on Hotels.com to them one month before to see if they have a shuttle from and to the airport, but they did not reply, anyway it was easy to get there from the airport :)
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
The worst reception team ever, I was with my wife for a weekend and the staff at the reception are horrible for a 4 stars hotel they never say hello look at you bad and argue on you, when you arrive nobody greetings you and the security look at you like if you are a thief we will never go back at this hotel, the only one nice was one of the security the only one to greetings us, for a reception you need to have someone greetings well the guest and not someone look at them bad
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from J MARGENAT, Atención al cliente/recepción at Hotel Porta Fira
Responded 3 days ago
Dear Guest, First of all, we would like to thank you for taking the time to share your impressions of our hotel. We deeply regret the situation happened. To be honest It really surprises us. It is very strange situation and of course it is not our way of proceeding. I will take note about this incident and I am going to talk to staff involved in order to clarify and take the appropriate measures to avoid this situation in the future Regarding the comment about security, I would like to tell you that I am very sorry that you had that feeling, The main task of our Security departmet It is precisely that you feel comfortable and safe in our establishment. We will review the procedures anyway. We reiterate our apologies and would like you to give us a second chance so that we can show you that we regularly offer very good customer service. We look forward to welcoming you back to the Porta Fira hotel on a future occasion. Sincerely, Staff Hotel Porta Fira
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Excellent service, extensive breakfasts, nice bar and bar staff and clean rooms. Some rooms in our group of 8 the air conditioning was not working. Maybe clearer instructions as to operating the controls - or a better pre-season check would eliminate those complaints.
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: Ask to sleep on the side "away" from the club where loud music is played.
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Helpful
Overall it was a great experience during our family vacation. I have to highlight the excellent staff/service at any time, the location regarding train/ bus connection as well as the pleasant and modern rooms.
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Date of stay: June 2022
Value
Service
Sleep Quality
Helpful
Not as great as I thought. Not good Value for money. Air conditioner not working, I asked for iron, it was in a terrible state. The room was ok. Shower and bath design is not practical. No charging point in the room. No terrace to seat and enjoy the sun.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from J MARGENAT, Atención al cliente/recepción at Hotel Porta Fira
Responded 3 days ago
Dear Guest, Thank you for taking the time to write about your impressions of our hotel and we are very sorry that your stay in our hotel was not as you had expected. We regret that we did not detect that the iron was not in good condition. Next time do not hesitate to let us know and we will change it immediately. Regarding the terrace comment on the first floor you can enjoy a japanese garden designed by Toyo Ito. We hope to welcome you again at the Hotel Porta Fira, and enjoy all the services that we can offer you. We remain at your entire disposal. Staff Hotel Porta Fira
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Excellent and modern hotel. Room was very spacious and comfortable. Room was also spotlessly clean and was very bright. Bed was large and very comfortable. Excellent breakfast, convenient parking and very pleasant staff. Only downside was that the business centre computers were not working.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from J MARGENAT, Atención al cliente/recepción at Hotel Porta Fira
Responded 3 days ago
Dear guest, First of all we would like to thank you for choosing the Hotel Porta Fira during your last stay. Thank you very much for your positive comments about our hotel. Our goal is to make our guests feel welcomed and happy, and when we get this kind of review, we feel that we have accomplished it. We hope to welcome you again at the Hotel Porta Fira. Best regards, Equipo Hotel Porta Fira
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Very good accommodations, excellent staff (the service at front desk was excellent), well located with good transportation connexions. The hotel is stylish, the soundproofing is good. Shopping mall, restaurants, a big Carrefour supermarket.
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from J MARGENAT, Atención al cliente/recepción at Hotel Porta Fira
Responded 15 May 2022
Dear guest, First of all we would like to thank you for choosing the Hotel Porta Fira during your last stay. We really appreciate your comment and the excellent evaluation received. We hope to welcome you again at the Hotel Porta Fira. Best regards, Equipo Hotel Porta Fira
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PRICE RANGE
US$124 - US$202 (Based on Average Rates for a Standard Room)
LOCATION
SpainCataloniaProvince of BarcelonaL'Hospitalet de Llobregat
NUMBER OF ROOMS
311
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Claim Your Listing Frequently Asked Questions about Hotel Porta Fira
Which popular attractions are close to Hotel Porta Fira?
Nearby attractions include Unreal Room Escape (0.8 km), Final Code Escape Rooms (0.9 km), and JuegaRV Barcelona (0.6 km).
What are some of the property amenities at Hotel Porta Fira?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Porta Fira?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Porta Fira?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Porta Fira?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Porta Fira?
Conveniently located restaurants include Restaurante Casa Varela, Restaurante Piripipao, and La Pepa Restaurante.
Are there opportunities to exercise at Hotel Porta Fira?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Hotel Porta Fira have airport transportation?
Yes, Hotel Porta Fira offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Porta Fira?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Porta Fira offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Porta Fira?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Catalan.