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Iberostar Grand Paraiso

Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (12047)
Panoramas (4)
Pool & Beach (2189)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 11 hotels in Playa Paraiso
Travellers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Chapel / shrine
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Bath / shower
VIP room facilities
Laptop safe
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
English, French, Spanish, German
8474Reviews1749Q+A100Room tips
Traveller rating
  • 7,148
  • 919
  • 273
  • 85
  • 53
Time of year
Traveller type
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Popular mentions
Lionel M wrote a review Today
Saint Louis, Missouri12 contributions10 helpful votes
We visited Grand Paraiso May 23-May30 2021. My husband, myself, and our 2 twentysomething kids. This was are first trip since the Pandemic. The staff was incredible! They were so attentive to our needs, friendly, and truly concerned with making it a wonderful vacation for us. The location is lovely with extremely clean facilities, a great stretch of beach, amazing food, and fun activities. The staff was very conscientious to make everything top notch. There were a nice variety of activities so everyone in the family could find things they liked to do. We it not leave the resort, because it had everything we wanted. Maria was the staff member who greeted us on our arrival and helped us get orientated to the resort. She, along with all of the staff really worked with us as individuals and our particular desires for our vacation. All of the entertainment staff of the Star Friends were great! Oscar and Carlos always made the games great fun! The servers went out of their way to be friendly and attentive!
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Date of stay: May 2021
Daniel Petriciolet wrote a review Yesterday
1 contribution
Charissa and I had so much! The entertainment group was amazing! We played soccer, beach volleyball and pool volleyball! It was awesome! We will definitely be back! Ask for Oscar, Aaron and the rest of the squad!
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Date of stay: June 2021Trip type: Travelled as a couple
kmccrea wrote a review Yesterday
Ohio30 contributions18 helpful votes
I picked Mexico for our first post-COVID trip because of the lack of entry requirements and the fact that neither my husband nor I had been to a resort in Mexico. I enlisted the help of Ruth DeMuth through Tripguy Travel as my travel agent and she steered me towards this resort instead of Secrets Akumal that I had originally selected. I ended up spending less money, was closer to the airport, got an oceanfront room, and a private transfer. Our flight was cancelled on our travel day due to bad weather in Dallas where we were connecting. We weren’t able to get a replacement flight until the following day. Ruth spent multiple hours on the phone pushing our entire vacation I had a day so we didn’t lose out on any time and rearranging her transfers. She was invaluable and I’m so grateful to her.  When we finally arrived, our private transfer for Amstar was very easy and timely. The check in process was mostly easy. There was no standing at the front desk they walked us to a table, I gave a champagne, to talk to us. This is where it got a little weird. She tried to tell us that we didn’t need to schedule a Covid test right then and that we needed to schedule an appointment with her to come back and talk to her and get our resort coupons. I knew from reading reviews that this was to be the timeshare presentation. I told her I would rather the schedule of the Covid test now and then I just didn’t show up later for that timeshare presentation. We got a golf cart ride to our room in building 71 on the top floor and our luggage was brought up for us. It was at this point that we met our brothers Adriana and Daniel. They spoke to us about our preferences and we told them we wanted things like white wine in the room, daily ice, and the temperature lowered. I don’t remember our daily activities in order so I’ll try to categorize now: Breakfast- we ate almost every morning at the Bellavista buffet. I thought it was delicious and varied. I really like all the little single serving jars and plates. It helps me with portion control so I could try more little things. There is a language barrier with some of the servers who are serving you food at the Buffay. I asked a few times with some thing was and they just stared at me or put it on my plate. But not a big deal. We did have room service breakfast one morning before an early excursion that we have planned. We hung an order form on our door the night before. It was delivered on time but the food was not hot and it honestly wasn’t very good. Lunch- We ate every day at Labrisa buffet for lunch. This was not as big as the breakfast buffet but I still thought it was a lot of choice. Lots of seafood options and interesting little desserts. There’s also a bar in there where you can order drinks. Dinners: We ate at L’Atelier, Haiku, teppenyaki, Haiku tables each once and Venetia and Toni’s each twice. The teppenyaki and Haiku tables were just ok, but the other three were great. There was a lot of seaweed at the beach that wasn’t cleaned up until the day that we were leaving but we still made use of the nice padded loungers and the beach service most days anyway. We picked loungers that were nearest the pool so that when we do get hot we could go to the pool to cool off. The pool was obviously amazing the service was good and the pool swim up bar was really nice too.  We made it to the queen show, the we love pop show, and The Rock show. They were all really good. The staff and service at this resort made it what it was. They are all so grateful and happy to be serving you. I would definitely return to this resort.
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Date of stay: June 2021Trip type: Travelled solo
Linda M wrote a review Yesterday
1 contribution
We spent 7 days in this beautiful resort. We stayed 7 nights in an ocean front room on the 3rd floor. The amenities and service were top notch. We are especially thankful for the service provided by our butler team: Luis, Marco, Angel and Irmin for catering to our every need. We will definitely be back next year.
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Date of stay: June 2021
Room Tip: Ocean front, pool, or garden views are all wonderful!
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NorthStar748420 wrote a review 16 Jun
3 contributions1 helpful vote
We just came back from a 4 night stay. We had an ocean front room (7115) and it was perfect! Everything is super clean and the staff is simply wonderful! I enjoyed the cocktails and food. My only suggestion is that they add at least 1 craft beer (perhaps an IPA) to the line up. While the drinks are good, we started to crave a beer and choices are not so great if you are a craft beer drinker.
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Date of stay: June 2021
Sleep Quality
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded 4 days ago
Dear guest, We would like to thank you for your kind words and positive rating of Iberostar Grand Paraiso. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honor to serve you again in the future at our hotel, until then we wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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US$316 - US$668 (Based on Average Rates for a Standard Room)
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil Joyà (1.5 km), Jungala Aqua Experience (1.7 km), and Pasion De Cacao (0.5 km).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.