Iberostar Waves Paraíso del Mar
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Iberostar Waves Paraíso del Mar
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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About
4.5
#3 of 6 all-inclusives in Playa ParaisoLocation
Cleanliness
Service
Value
Rodeado de la belleza natural de la Riviera Maya y ubicado en la playa de Playa Paraiso, Iberostar Waves Paraiso del Mar le cautivará con sus instalaciones, servicio personalizado, habitaciones, playas de arena blanca, excelente gastronomía local e internacional y con mucho más. Además, Iberostar sustenta su gestión medioambiental en tres pilares esenciales: la preservación de los Océanos, la lucha contra el Cambio climático y la preservación de la Biodiversidad. Para Iberostar Waves Paraiso del Mar el descanso, entretenimiento, confort y la relajación de toda la familia es prioridad y por esto cuenta con un fabuloso Star Camp para pequeños y adolescentes, piscinas, un fabuloso Spa con relajantes tratamientos y masajes, un centro comercial que cuenta con restaurantes, un carrusel para niños, crepas, helados, y deliciosas bebidas y para los amantes del golf, cuenta con un campo de 18 hoyos. Estamos seguros que disfrutará al máximo de sus vacaciones en Iberostar Waves Paraiso del Mar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Archery
Babysitting
Parking
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Bicycle rental
Diving
Golf course
Mini golf
Snorkelling
Tennis court
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
Location
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
43 Restaurants
within 10 kilometers
Reviews
4.5
7,868 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a vibrant setting, Iberostar Waves Paraíso del Mar captivates guests with its 24/7 bars, a plethora of entertainment options like karaoke, and spirited holiday decor. While the resort's commitment to eco-friendliness and its spotless environs earn rave reviews, travelers have mixed feelings about the value, citing additional costs that impact the all-inclusive experience.
Room experiences vary, with some finding them dated, and concerns are occasionally raised about the reliability of food services and transportation. Despite this, the attentive staff and overall cleanliness remain highlights for many visitors.
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Limited
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7,868Reviews1,178Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
I’ll try and keep it quick.
Details: January 6th – January 13th, 2024. Family of 4 (2 teenagers). Joining family rooms were AWESOME for the kids, and us. Privacy!
***USE GOLF CARTS TO GET AROUND – THIS RESORT(S) IS HUGE***
-Arrival: Slow, took 45min to check in…only 4 people in front of us. 3 reception desks. After a 14-hr travel day due to delays etc, we were tired and hungry. NOT the time for them to try and get everyone to book dinners for a week, and excursions. Fernando was very nice, just bad timing.
-Grounds: “Gorgeous” does not do it justice. From the perfect maintained grounds to all the exotic animals, clean pools and beach (no weed issues!), the resorts appearance is 5 Star.
-Staff: AMAZING. ZERO issues, always a smile and HOLA. 5 Star staff
-Nightly Entertainment: “OK”.
-Pool entertainment: Awesome
-Food: This is tricky…
Buffet’s …very good selection for breakfast/lunch and suppers. Lots to chose from. Issue, most is cold, warm at best. Very few “heat lamps”. Taste was quite good for most things but better if hot. Hard to eat cold eggs for breakfast or cold bacon.
Restaurants: BIGGEST ISSUE ON THIS RESORT, and why I want to give it less than 5 stars, ALMOST EVERYWHERE the food is NOT hot! Often quite cold. Tough to eat cold meat! The taste is OK…not great. My wife’s Filet Mignon was literally COLD from the Italian Restaurant. COLD! Orderd off the menu as one of our three allowed Restaurant meals. The American Restaurant was quite good. Italian “meh”. We went to the American one twice…kids liked it, and we liked that the food was hot.
Advice: Make sure you find the Burger and Taco place early in your stay…“at the shopping mall” as they call it. Best food on the resort and HOT every time.
Burger/Taco stands on the beach and throughout are quite good for quick food. Again, the SHOPPING MALL BURGERS & TACOS place are the best
You’ll never go hungry. Lots of options from 6am-2am I think it is. Just a temperature issues…taste for Mexico is “OK”.
No reusable cups! Bring your own ie: Gatorade bottles for water refill…CLEAN and good tasting water on the entire resort. Tastes great, filtered.
In closing…the food issue makes this less than a 5 Star. But EVERYTHING else to us was 5 Star (we don’t care about the nightly entertainment). I would love to give it 4.5 Stars, but I can’t. I will give it a 5 but with an * beside it. For the price we stayed, we were happy and enjoyed our week!
Just buy some heat lamps guys! For the buffet’s and ESPECIALLY for the Restaurants. We are not hard to please, but HOT food is important
Details: January 6th – January 13th, 2024. Family of 4 (2 teenagers). Joining family rooms were AWESOME for the kids, and us. Privacy!
***USE GOLF CARTS TO GET AROUND – THIS RESORT(S) IS HUGE***
-Arrival: Slow, took 45min to check in…only 4 people in front of us. 3 reception desks. After a 14-hr travel day due to delays etc, we were tired and hungry. NOT the time for them to try and get everyone to book dinners for a week, and excursions. Fernando was very nice, just bad timing.
-Grounds: “Gorgeous” does not do it justice. From the perfect maintained grounds to all the exotic animals, clean pools and beach (no weed issues!), the resorts appearance is 5 Star.
-Staff: AMAZING. ZERO issues, always a smile and HOLA. 5 Star staff
-Nightly Entertainment: “OK”.
-Pool entertainment: Awesome
-Food: This is tricky…
Buffet’s …very good selection for breakfast/lunch and suppers. Lots to chose from. Issue, most is cold, warm at best. Very few “heat lamps”. Taste was quite good for most things but better if hot. Hard to eat cold eggs for breakfast or cold bacon.
Restaurants: BIGGEST ISSUE ON THIS RESORT, and why I want to give it less than 5 stars, ALMOST EVERYWHERE the food is NOT hot! Often quite cold. Tough to eat cold meat! The taste is OK…not great. My wife’s Filet Mignon was literally COLD from the Italian Restaurant. COLD! Orderd off the menu as one of our three allowed Restaurant meals. The American Restaurant was quite good. Italian “meh”. We went to the American one twice…kids liked it, and we liked that the food was hot.
Advice: Make sure you find the Burger and Taco place early in your stay…“at the shopping mall” as they call it. Best food on the resort and HOT every time.
Burger/Taco stands on the beach and throughout are quite good for quick food. Again, the SHOPPING MALL BURGERS & TACOS place are the best
You’ll never go hungry. Lots of options from 6am-2am I think it is. Just a temperature issues…taste for Mexico is “OK”.
No reusable cups! Bring your own ie: Gatorade bottles for water refill…CLEAN and good tasting water on the entire resort. Tastes great, filtered.
In closing…the food issue makes this less than a 5 Star. But EVERYTHING else to us was 5 Star (we don’t care about the nightly entertainment). I would love to give it 4.5 Stars, but I can’t. I will give it a 5 but with an * beside it. For the price we stayed, we were happy and enjoyed our week!
Just buy some heat lamps guys! For the buffet’s and ESPECIALLY for the Restaurants. We are not hard to please, but HOT food is important
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraíso del Mar
Responded 25 Jan 2024
Dear guest, It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. On the other hand, allow us to say that the standard of our cuisine is very important to us at Iberostar. We will relay your opinion to our team of professional chefs who will make the most of the improvement possibilities that your comments provide us with. Gastronomy is a pillar of our Resort and it is through feedback such as yours that we can constantly progress and develop on our quest for complete customer satisfaction. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were there from Feb 17 to 24. Not long enough! Our room was well appointed, loved the changes they have made for environmental reasons. They gave large dispensers of body wash, shampoo, conditioner and lotion in the bathroom. These are refillable and organic to boot! As previous reviews have stated, there are water dispensers on each floor and 2 glass bottles per room to fill. Recommend bringing your own refillable water bottle for beach, excursions etc. We bring our bubbas for drinks. No straws, which is great. Beach is super clean, did see a few cigarette butts, which is unacceptable as there were plenty of containers with sand in them for disposing of butts. Beach was great for swimming, not many rocks, and the sand was super soft and white. Food was great, Service was excellent! Denisse at concierge desk - fabulous. Actually, all staff we dealt with there were super. Pool - all I can say is WOW! I’ve never seen anything like it! Just beautiful 😊. The Iberostar resort itself is extremely well maintained, and run. We have been to the Iberostar in Rose Hall, Jamaica three times, and because of the excellent experience we had there each time, we chose this resort in Riviera Maya. It was well worth every penny we spent, and we would highly recommend to anyone!! Iberostar - each and every one of your staff should be commended on a job well done!! Thanks so much for making our holiday great and we hope to see you again soon!
Charlene & Mike M
Charlene & Mike M
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Building 15 halfway between lobby and beach. Recommend 2nd or 3rd floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 2 Mar 2020
Dear guest, It has been most pleasing to read that you had such a great time in our hospitality at Iberostar Paraiso del Mar and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We picked this resort for our first ever family vacation! We went as a group including spouses, boyfriend/girlfriends, grandparents, and grand children.
Lobby:
The resort is well lit, clean, and well staffed. Since we have children with us, it was very important for us to have a safe environment.
We were very pleased with the layout of the resort. everything was an open concept layout so we were able to sit & enjoy while the children explored the immediate area.
Pool:
The pool area is huge! it's largely divided into 2 separate areas: Quiet, Party.
The quiet area has lounge chair along the side of the pool. At the end, there's a cave like structure with a bubble (not hot tub) tub in the middle.
The party area has many lounge chairs, and cabanas. There's 2 ping pong tables by the towel exchange.
In the middle of the pools are the bars. They serve all your drinks here. There's even an ice cream bar in the same area.
Beach:
The beach is just beyond the pool area. There's a beach snack bar where they have the basics (hot dogs, burgers, nachos, french fries, fruits, and a soft serve machine).
There's plenty of beach chairs and cabanas.
We easily spent 5hrs a day right on the beach.
Buffets:
Locations: main lobby. 2 buffets between the beach and pool serving different types of food.
There's also a beach snack bar.
Food Selection:
Plenty of food with tons of variety. They change up the buffet item daily. Although, there's options for all dietary restrictions.
Staff:
everyone on the resort was friendly. the staff have the perfect balance of providing great service but giving you your privacy.
They all spoke English and same were fluent in multiple languages (one guy was fluent in English, Spanish, French, and Dutch!)
If you ask any one for anything, they will be able to help you out or call someone to help.
Room:
The room was cleaned everyday, beds made, and amenities refreshed. These rooms do not have that musky smell typical of all inclusives.
Amenities include:
- body wash, hair wash, conditioner, lotion,
- beer/sodas in the fridge
We have some videos uploaded to our youtube (link in our profile). just take a look at the mexico playlist!
Lobby:
The resort is well lit, clean, and well staffed. Since we have children with us, it was very important for us to have a safe environment.
We were very pleased with the layout of the resort. everything was an open concept layout so we were able to sit & enjoy while the children explored the immediate area.
Pool:
The pool area is huge! it's largely divided into 2 separate areas: Quiet, Party.
The quiet area has lounge chair along the side of the pool. At the end, there's a cave like structure with a bubble (not hot tub) tub in the middle.
The party area has many lounge chairs, and cabanas. There's 2 ping pong tables by the towel exchange.
In the middle of the pools are the bars. They serve all your drinks here. There's even an ice cream bar in the same area.
Beach:
The beach is just beyond the pool area. There's a beach snack bar where they have the basics (hot dogs, burgers, nachos, french fries, fruits, and a soft serve machine).
There's plenty of beach chairs and cabanas.
We easily spent 5hrs a day right on the beach.
Buffets:
Locations: main lobby. 2 buffets between the beach and pool serving different types of food.
There's also a beach snack bar.
Food Selection:
Plenty of food with tons of variety. They change up the buffet item daily. Although, there's options for all dietary restrictions.
Staff:
everyone on the resort was friendly. the staff have the perfect balance of providing great service but giving you your privacy.
They all spoke English and same were fluent in multiple languages (one guy was fluent in English, Spanish, French, and Dutch!)
If you ask any one for anything, they will be able to help you out or call someone to help.
Room:
The room was cleaned everyday, beds made, and amenities refreshed. These rooms do not have that musky smell typical of all inclusives.
Amenities include:
- body wash, hair wash, conditioner, lotion,
- beer/sodas in the fridge
We have some videos uploaded to our youtube (link in our profile). just take a look at the mexico playlist!
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip: block 1300 is right between the Beach and the Buffets.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 6 Jan 2020
Dear guest, Thank you for choosing Iberostar Paraiso del Mar on your most recent vacations at the Mexican Caribbean. We are happy to know that you had an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently returned to an Iberostar hotel, this one just south of Cancun Airport. The trip from airport to hotel is short! My husband and I were there with two grandkids (ages 1 and 4) and their parents. The food in the buffet restaurants and speciality restaurants was great. The staff was super accommodating to the needs of our family (running to get a high chair, ensuring everything was wiped clean in front of us).
The pool areas are terrific and the beach has lovely white sand. There is a small pool especially for babies which our little one loved. We didn’t participate in pool activities at this resort but there was lots of fun stuff going on all the time.
We belong to RCI so took advantage of time in the CLUB members’ lounge and seating areas at beach. Samanya (our concierge) and her team as well as the lounge bartenders (e.g., Ernesto) were super nice and helpful. Samanya gave us tons of great ideas when my husband came down with a wicked cold. The bartenders always made sure the kids had refreshments such as fresh berries and baked goods. It was like we were guests in their home. Because we had to make sure the kids got to bed on time, we didn’t take advantage of the nightly entertainment which starts at 9:30 PM. Recommend to families.
NOTE: There are ashtrays throughout the resort. I suppose it is a way to get smokers to ‘Butt out’ properly (e.g., not leave the butts on the ground) and to a great level, this indeed works. However, I would prefer ‘smoking areas.’ There were a few smoking areas around but people can actually smoke wherever they want. As a non-smoker not used to this, I didn’t love being near smoke as much as we were.
The pool areas are terrific and the beach has lovely white sand. There is a small pool especially for babies which our little one loved. We didn’t participate in pool activities at this resort but there was lots of fun stuff going on all the time.
We belong to RCI so took advantage of time in the CLUB members’ lounge and seating areas at beach. Samanya (our concierge) and her team as well as the lounge bartenders (e.g., Ernesto) were super nice and helpful. Samanya gave us tons of great ideas when my husband came down with a wicked cold. The bartenders always made sure the kids had refreshments such as fresh berries and baked goods. It was like we were guests in their home. Because we had to make sure the kids got to bed on time, we didn’t take advantage of the nightly entertainment which starts at 9:30 PM. Recommend to families.
NOTE: There are ashtrays throughout the resort. I suppose it is a way to get smokers to ‘Butt out’ properly (e.g., not leave the butts on the ground) and to a great level, this indeed works. However, I would prefer ‘smoking areas.’ There were a few smoking areas around but people can actually smoke wherever they want. As a non-smoker not used to this, I didn’t love being near smoke as much as we were.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 20 Jan 2020
Dear guest, We would like you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso del Mar. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. Thank you once again for your appreciation and hope to welcome you back again soon. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just returned from 2 weeks at the Iberostar Paraiso Del Mar, this being our 5th time at this resort. We love so much about this resort, but there are some things the management could do to make it better.
1. Reservations: Last year when we arrived we were told they had no rooms for us, although we had made reservations 6 months earlier and our names were on the list for the free shuttle from the airport. We contacted our representative and they gave us rooms. This year we had a different problem on arrival. We had reserved one room with a king bed and one room with 2 double beds. We were told that both rooms had a king bed. This would not work for us, as our relatives were not able to share a bed. We were told they would put a cot in the room. There is no way that we should pay this money and sleep on a cot for 2 weeks. It may work for a child but not for an adult senior citizen. With some pressure they agreed to change the room for one with 2 beds beginning on the third night. I understand that a hotel cannot guarantee a particular building or a particular floor, but they must guarantee our choice of bed. The two nights on a cot were very difficult.
2. Smoking policy: As others have mentioned, the hotel needs to be more restrictive on smoking. Thankfully smoking is not permitted in the rooms and restaurants, but other than that it is permitted. People are smoking in the lobby, at the theater, at the pool, and in other common areas. I spoke to the pool concierge about this, and I was told that the hotel cannot restrict smoking outside. Yet we have stayed at many other resorts where it is not permitted at the pool. Iberostar should at least have smoking and non-smoking areas at the pool so that those who do not smoke don't have to breathe it in. It just takes one person smoking to ruin the experience for all of the non-smokers sitting in the same area. Please follow what other resorts are doing and restrict smoking.
3. Prestige Club: There is too much pressure placed on us to join the Prestige Club which costs thousands of dollars. Nearly every time that I spoke to a concierge to reserve a restaurant the person would bring it up. It is totally acceptable to make us aware that it exists, but please accept no for an answer.
We absolutely love everything else about this resort. The food is excellent, the rooms are comfortable, the grounds are immaculate, and the pool is amazing. The entertainment staff are consistently the best, doing everything they can to help us to enjoy our vacation. Thank you Giovanni, Carlos, Javier, Lolli, Leslie and Katia. Also, thank you to Ausel at the towel counter, who is always smiling and friendly. We hope to see all of you again next year!
1. Reservations: Last year when we arrived we were told they had no rooms for us, although we had made reservations 6 months earlier and our names were on the list for the free shuttle from the airport. We contacted our representative and they gave us rooms. This year we had a different problem on arrival. We had reserved one room with a king bed and one room with 2 double beds. We were told that both rooms had a king bed. This would not work for us, as our relatives were not able to share a bed. We were told they would put a cot in the room. There is no way that we should pay this money and sleep on a cot for 2 weeks. It may work for a child but not for an adult senior citizen. With some pressure they agreed to change the room for one with 2 beds beginning on the third night. I understand that a hotel cannot guarantee a particular building or a particular floor, but they must guarantee our choice of bed. The two nights on a cot were very difficult.
2. Smoking policy: As others have mentioned, the hotel needs to be more restrictive on smoking. Thankfully smoking is not permitted in the rooms and restaurants, but other than that it is permitted. People are smoking in the lobby, at the theater, at the pool, and in other common areas. I spoke to the pool concierge about this, and I was told that the hotel cannot restrict smoking outside. Yet we have stayed at many other resorts where it is not permitted at the pool. Iberostar should at least have smoking and non-smoking areas at the pool so that those who do not smoke don't have to breathe it in. It just takes one person smoking to ruin the experience for all of the non-smokers sitting in the same area. Please follow what other resorts are doing and restrict smoking.
3. Prestige Club: There is too much pressure placed on us to join the Prestige Club which costs thousands of dollars. Nearly every time that I spoke to a concierge to reserve a restaurant the person would bring it up. It is totally acceptable to make us aware that it exists, but please accept no for an answer.
We absolutely love everything else about this resort. The food is excellent, the rooms are comfortable, the grounds are immaculate, and the pool is amazing. The entertainment staff are consistently the best, doing everything they can to help us to enjoy our vacation. Thank you Giovanni, Carlos, Javier, Lolli, Leslie and Katia. Also, thank you to Ausel at the towel counter, who is always smiling and friendly. We hope to see all of you again next year!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 13 Mar 2020
Dear guest, It was a pleasure to host you at Iberostar Paraiso del Mar on your recent holidays. We are glad to read that the exceptional service of all our team were the highlights of your stay. Likewise, we would like to mention that as our main goal is to provide our guests with an amazing experience, we are concerned to read that there were some aspects of your stay that were not of your liking and we will forward your feedback for a proper follow-up. We hope to host you once again to create a memorable experience together. Sincerely, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed with our family for one week and had a great time. Everyone who worked there was extremely helpful and friendly. The room was clean, the food was fantastic, and the facilities were exceptional. I like to work out while I'm on holidays and was pleasantly surprised at the fitness facilities available onsite. New equipment and a good variety of machines and free weights.
We only had a couple of complaints. We tried to arrange for a laundry pick-up as our boys were running low on clean clothes in the 2nd half of the week. We were told it was confirmed but no one ever showed up to drop off the laundry bag. We followed up a couple of times and were assured it would be taken care of, but this request seemed to fall by the wayside. We ended up doing a small wash in the sink of our hotel room. The check-in process could also stand to be improved. We arrived pretty early in the morning and we fully expected to wait for our room to be ready for us. After a few hours of wandering around the resort I asked the front desk staff if there was a way for us to be notified via call or text once our room was ready. This request seemed to confuse them and they instead recommended installing the Iberostar app. I installed the app but we never received a notification. I ended up going back to the front desk for an update where they replied that yes, our room was now ready. The Iberostar app is a good idea but the information on it wasn't very helpful. The restaurant times listed were frequently wrong and I think it would be a great idea to have a function that would notify guests when their rooms would be ready for check in.
We didn't know there would be opportunities to book tours through the hotel, but we found that out once we got onsite. We took part in a couple of offsite tours and thoroughly enjoyed them. Perhaps it would be beneficial to make that service known somehow when you're making your hotel booking.
Outside of those issues, we highly recommend this location for families and anyone looking to get pampered on a relaxing holiday.
We only had a couple of complaints. We tried to arrange for a laundry pick-up as our boys were running low on clean clothes in the 2nd half of the week. We were told it was confirmed but no one ever showed up to drop off the laundry bag. We followed up a couple of times and were assured it would be taken care of, but this request seemed to fall by the wayside. We ended up doing a small wash in the sink of our hotel room. The check-in process could also stand to be improved. We arrived pretty early in the morning and we fully expected to wait for our room to be ready for us. After a few hours of wandering around the resort I asked the front desk staff if there was a way for us to be notified via call or text once our room was ready. This request seemed to confuse them and they instead recommended installing the Iberostar app. I installed the app but we never received a notification. I ended up going back to the front desk for an update where they replied that yes, our room was now ready. The Iberostar app is a good idea but the information on it wasn't very helpful. The restaurant times listed were frequently wrong and I think it would be a great idea to have a function that would notify guests when their rooms would be ready for check in.
We didn't know there would be opportunities to book tours through the hotel, but we found that out once we got onsite. We took part in a couple of offsite tours and thoroughly enjoyed them. Perhaps it would be beneficial to make that service known somehow when you're making your hotel booking.
Outside of those issues, we highly recommend this location for families and anyone looking to get pampered on a relaxing holiday.
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Review collected in partnership with Iberostar
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: There was an extendable drying rack available on the patio of our room which really came in handy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 7 Jan 2020
Dear guest, It has been really good to read that you had such a great time in our hospitality at Iberostar Paraiso del Mar and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. Thank you for your suggestions as well. We hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place, wonderful. wonderful ,wonderful staff. they made your trip amazing, went out of their way to please, where to start...the food was amazing, enjoyed the buffett, shrimp. steak. roasted pork,along with everything else at breakfast, and beach resturant, hamburgers, hot dogs nachos, and fruit, everyday at the beach, along with great drinks.there was shops to purchase items right on the resort, also we loved the mall ,where you can purchase souviners, and the resturants in the mall were all free, there was also a casino. tacos, and burger place,and the cafe which offered ice cappichinos and beautiful pastries, all included. they had places for children of all ages up to 17 years, all in seperate buildings, the pool ran the length of the resort with lots of places for quite and activities, the nighly shows were great, huge area with bar and no shortage of staff to get you a drink, you wont be disappointed with this resort, kids and adults had a great time. we were quite impressed with the refillable water bottles and filtered water stations on every floor of your resort, you just had to walk out your door to get fresh ,filtered water. bottles of beer, soda of all kinds in your mini fridge.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 3 Mar 2020
Dear guest, Thank you for choosing our Iberostar Paraiso del Mar on your recent visit to the beautiful Riviera Maya. We are so proud to know that our beautiful Resort focused on the protection of our environment, was to your entire satisfaction. Iberostar strives to be a pioneering company with a goal to become single-use plastic free while continuing to elevate the quality of the experience of its guests through an authentic gastronomy, privileged locations and an excellent service. It is in our hope to welcome you back in the near future to keep pampering you, as you deserve. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are here now and staying until May 6. We are in a Jr Suite building 1100. Units start at 1000 on the beach and go toward the lobby to 2000’s. Our balcony faces the pool which is nice because it’s close but the music starts at 8 and goes till 6. It’s loud and party noise which is ok for a bit but not constant thumping. Would like to hear the nature a little. The pools are very nice and huge. We found a quite pool area by units 1500 that have free covered shelters with 2 chairs and a end table. Gotta get there by 730 to get one…Breakfast buffets are good. But the only options for breakfast are up by the lobby and this place is big so it’s a hike up there from our location anyway. The transportation carts do run back and forth but not real regular so walk or wait. The grounds are well maintained. Always cleaning them and little to no trash around. Have not had any issues with our room, bugs, outside, rude staff etc. they do a great job and all we’ve come in contact with are nice. The food area are clean and wide variety. So far The Colonial has been the best for us. The beach is nice. There is a food/bar area down there and Lots of chairs on the beach. They are working hard at keeping the beach clean of seaweed. It’s coming in now and a lot. Some restaurant’s are closed for renovations were told but not a problem for us. They are working hard a eco friendly. Drinking water is supplied and 2 large refillable containers are in the room. No touch Filling statins for ice and water on each floor. No plastic bottles, straws etc which is nice to see. They don’t supply masks so bring your own cause with one you can’t get is to eat. Evening shows start late (for us) 10pm ,So can’t comment on them. Plenty of bars so no problem finding a cocktail. Hope this rambling helps you.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Waves Paraíso del Mar
Responded 2 May 2022
Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso del Mar and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you. Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel. Best Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and a buddy took my son and 3 of his friends for a HS senior trip. I had stayed on this property 6 years prior. Lobby was clean and the staff was friendly. We had two sets of adjoining rooms close to the pool and not far from the beach, so it was a pretty great location. There is also a nice snack hut near the pool. The resort was clean and well maintained, with beautiful landscaping and abundant wildlife. The place was very clean and our rooms were maintained daily by the staff. It's a humid environment and the AC's in the rooms did little to combat this. This was my only real complaint. The pool was active during the day, with plenty of games and events. The grads loved it. They had karaoke and nightly shows there as well as a teen club, which again the grads loved. The food at the buffets was decent, but not great. Make sure you have a face mask each time you go eat or they won't serve you. Take a box of masks with you or it'll cost you $3 a mask at the store by the lobby. Ate at the Mediterranean restaurant one night and the food was good. The waiter let us order extra entrees, which gave everyone a variety of foods to choose from. There are a couple of nice bars on property with good liquor. Not sure if we were supposed to be there, but Fabian the bartender was great and appreciated the sizable tip we left for him each day. The beach was a mess with all of the seaweed, but that's mother nature for you. The resort made efforts to clean it up daily, but it is very constant this time of year. There are also a lot of nice shops on the resort as well and they have vendors there at night selling trinkets, leather goods, and local art. It's a nice place to browse after supper. Would definitely stay here again. The customer service here is very good and people are very nice, especially the cleaning staff and waiters.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Anything by the pool or beach will make daily activities easier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Waves Paraíso del Mar
Responded 11 Aug 2022
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Paraiso del Mar and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honor to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well start with the good. The resort is beautiful and most the staff are kind and helpful.
The bad is the A la carte's are near impossible to book. The concierge was rude and only wanted to sell us a Iberostar membership and because we were unwilling to waist half a day they wouldn't book us the A la carte's we wanted. The buffet was average, with mostly the same foods every day but nothing very good. We noticed the restaurants were never full and managed to get tables by just asking.
Our room was upgraded due to booking issues. The room was large and beautiful, however the a/c would cut out repeatedly throughout the night and the bed was hard as a rock. the last day there were some noisy guests in our building so the front desk phoned our room and woke us up twice. The free shopping trip to playa de Carmen was us being dropped in a shopping area where my son and I were offered drugs no less than 12 times in 2 hours. Other families had the same experience.
The bad is the A la carte's are near impossible to book. The concierge was rude and only wanted to sell us a Iberostar membership and because we were unwilling to waist half a day they wouldn't book us the A la carte's we wanted. The buffet was average, with mostly the same foods every day but nothing very good. We noticed the restaurants were never full and managed to get tables by just asking.
Our room was upgraded due to booking issues. The room was large and beautiful, however the a/c would cut out repeatedly throughout the night and the bed was hard as a rock. the last day there were some noisy guests in our building so the front desk phoned our room and woke us up twice. The free shopping trip to playa de Carmen was us being dropped in a shopping area where my son and I were offered drugs no less than 12 times in 2 hours. Other families had the same experience.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip: We stayed in block 10 by the ocean and seamed to be quiet. Only complaint was the a\c cutting out...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality Manager I, Quality Manager at Iberostar Waves Paraíso del Mar
Responded 11 Feb 2020
Dear guest, First and foremost, we would like to thank you for choosing our Resort to spend your recent vacations at the Riviera Maya. We are delighted to hear that the attentive service of our team was one of the highlights of your stay. Regarding your comments on our specialty restaurants, allows to mention that we offer different seatings in order to ensure a personalized service for our guests, nonetheless, we assure you that we will forward your comments for their review. It will be an honor to host to have a new opportunity to receive you so we can change your perception of our Resort. Kind regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Bring bug spray, tons of sunscreen, and don’t forget beach toys and inflatables. The resort shop is super expensive."Read full review
"Don't stay at Iberostar del Mar. We encountered one problem after another without resolution. We couldn't get help after many empty promises"Read full review
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PRICE RANGE
$343 - $519 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
FORMERLY KNOWN AS
Waves Paraíso del Mar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingIBEROSTAR WAVES PARAÍSO DEL MAR | UPDATED 2024 All-inclusive Resort Reviews & Price Comparison (Playa Paraiso, Mexico) - Tripadvisor
Frequently Asked Questions about Iberostar Waves Paraíso del Mar
Which popular attractions are close to Iberostar Waves Paraíso del Mar?
Nearby attractions include Cirque du Soleil Joyà (0.9 km) and Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Iberostar Waves Paraíso del Mar?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Iberostar Waves Paraíso del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Waves Paraíso del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Waves Paraíso del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Waves Paraíso del Mar?
Conveniently located restaurants include Tramonto, Nektar at Vidanta Riviera Maya, and Gong At Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Waves Paraíso del Mar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Waves Paraíso del Mar have airport transportation?
Yes, Iberostar Waves Paraíso del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Waves Paraíso del Mar located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Waves Paraíso del Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Waves Paraíso del Mar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.