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Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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US$305
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Del Mar
Updated 27/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 14 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
Steam room
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Price:10% Off

Location

Full view
37Car recommended
Grade: 37 out of 100
28Restaurantswithin 10 km
4Attractionswithin 10 km
6984Reviews1109Q+A100Room tips
Traveller rating
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Most Recent
Deborah N wrote a review 15 Aug
Pleasanton, California1 contribution
So beautiful, so clean, such friendly staff, great variety and quality of food. The accommodations for our Conference were first rate! The price was perfect. I would definitely return for a vacation!!!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 3 days ago
Dear guest, Your review of Iberostar Paraiso del Mar is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MollyKI wrote a review Jul 2021
Chicago, Illinois27 contributions31 helpful votes
Hotel's Favourite
We spent 6 nights at Paraiso Del Mar, stayed in beach front Building 10 from 7/7 through 7/13. The resort is enormous and a long walk from the beach to the lobby. We were so grateful for the bellman staff who carried our bags and were always nearby with a golf cart to get us to and from the lobby. Particularly outstanding was Joe - he was the first Iberostar Face we met and his kind greeting made us feel like we were at home. Joe was great with recommendations, knew all the local traffic times and made sure a cart was outside our door when it was time to check out. Also very helpful was Yanet with the Concierge desk. She made sure we had reservations for restaurants, explained all the details of the resort and answered any questions we had with a very personal touch. Bartenders were pleasant and fast, specialty restaurants also had outstanding servers and hosts. The Del Mar staff is great and made a huge difference in the quality of our stay.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: Building 10/beach front. Very close to the pool and far from the lobby. Lunch options and 2...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 16 Jul 2021
Dear guest, We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Paraiso del Mar. It is always excellent for us to receive such complimentary reviews like this. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamirivette wrote a review 11 Aug
3 contributions1 helpful vote
The check in was a disaster. Reception staff not pleasant. After hours waiting for our room the ac unit was not working. The room was hot and muggy. The floors and the room itself needs major upgrades. After being change to another room the key to that room stop working. The food is bland (not what I expected in Mexico). The buffet was horrible. The restaurants were mediocre. Let’s talk about the pool area. Filthy!!! I don’t think they clean the pool overnight. The whole stay was cringe worthy.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, Thank you for choosing our Resort and for taking the time out of your day to share your feedback with us. We sincerely regret that all of our facilities did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction, therefore, we are sorry for the impression that you have received during your time with us. On the other hand, we would like to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please our valued guests three times a day without exception. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us. Once again, we appreciate your feedback and we hope you had an enjoyable journey back home. Kind regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeremiah R wrote a review 10 Aug
Annapolis, Maryland, United States79 contributions11 helpful votes
Where to start... this place is like a crappy cruise ship on land. The food is horrible (ALL THE FOOD). We did not have a single decent meal in 7 days. The drinks are laughable. 2 options for beer both on draft, no bottles or cans. The mixed drinks are not even real booze (Google it - this place was serving tainted drinks in 2017/2018 and probably back at it). The service was totally lacking. Rude staff and really inconsistent answers to basic questions. The pool was HOT not refreshing at all. The beach was crowded and never was able to get a chair after 9am. We ended up renting a car just to "escape" this place and go get real food and drinks in Tulum. There are these little animals called Coati's running around everywhere and while at first they are cute to see the property is totally infested. One day we say about 100 come through a broken fence on the north side of the property. They steal food off of plates and I saw them drinking out of the water cups. The property is HUGE and usually that would be a good thing but here its all about long hot walks. The shuttles hardly stop or you get passed by the "exclusive members only" shuttle that wont even look at you. You cannot buy bottled water at ALL - even if you wanted to pay they don't have it so you rely on their water which is drinkable but not great. The room itself was dated and the bed hard. Pillows were like 1980's child sized pillows - I laughed when we first walked in and saw them. The ONLY decent aspect of the stay was there was good water pressure and hot water in the shower. Seriously that was the highlight of 7 nights in Mexico. Oh also most of the reviews of this place are fake. Just click the "other contributions" of the reviewer and you will see they are all for Iberostar. Do yourself a favor and stay ANYWHERE but here.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Building 11 was close to beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, Thank you for choosing our Resort and for taking the time to share your feedback with us. We strive daily to provide our guests with the very best possible experience, for this reason, we are saddened to read that you did not fully enjoy your stay with us. Furthermore, we would like to mention that gastronomy is one of the pillars of our establishment. We do our utmost to ensure our guest's complete enjoyment of our cuisine, nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique. Thank you so much for all your observations, we hope that you had a safe trip back home. Kindly, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trent wrote a review 10 Aug
Arlington, Texas2 contributions2 helpful votes
Me and a buddy took my son and 3 of his friends for a HS senior trip. I had stayed on this property 6 years prior. Lobby was clean and the staff was friendly. We had two sets of adjoining rooms close to the pool and not far from the beach, so it was a pretty great location. There is also a nice snack hut near the pool. The resort was clean and well maintained, with beautiful landscaping and abundant wildlife. The place was very clean and our rooms were maintained daily by the staff. It's a humid environment and the AC's in the rooms did little to combat this. This was my only real complaint. The pool was active during the day, with plenty of games and events. The grads loved it. They had karaoke and nightly shows there as well as a teen club, which again the grads loved. The food at the buffets was decent, but not great. Make sure you have a face mask each time you go eat or they won't serve you. Take a box of masks with you or it'll cost you $3 a mask at the store by the lobby. Ate at the Mediterranean restaurant one night and the food was good. The waiter let us order extra entrees, which gave everyone a variety of foods to choose from. There are a couple of nice bars on property with good liquor. Not sure if we were supposed to be there, but Fabian the bartender was great and appreciated the sizable tip we left for him each day. The beach was a mess with all of the seaweed, but that's mother nature for you. The resort made efforts to clean it up daily, but it is very constant this time of year. There are also a lot of nice shops on the resort as well and they have vendors there at night selling trinkets, leather goods, and local art. It's a nice place to browse after supper. Would definitely stay here again. The customer service here is very good and people are very nice, especially the cleaning staff and waiters.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Anything by the pool or beach will make daily activities easier
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Paraiso del Mar and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honor to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
frivera812 wrote a review 10 Aug
New York City, New York1 contribution
We were a group of 40 attending a wedding. Staff was not helpful. To get around hotel you must get on golf carts Staff will drive right by you. No hot water asked to switched rooms nothing was available. Staff was not there to help just to collect tips and leave you stranded
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, Thank you so much for choosing our Resort and for taking the time to share your experience with us. As our main goal is to offer all our guests the very best possible experience, we are saddened to read that you did not fully enjoy your stay with us. Please know that we have taken note of your comments regarding your disappointment with our staff. We have passed them on to the head of the department, to review and improve our service. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We find it very sad to read your comments and see that on this occasion we have not been able to meet your expectations and we will do our best to ensure that any situation that does not meet our criteria is corrected. Once again, we thank you for your feedback and we hope that you had a safe trip back home. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lacey14h wrote a review 9 Aug
1 contribution
Resort is gorgeous and food was pretty good. Drinks at Del Mar are made with very cheap liquor, rooms have no drawers for clothing, and our mattress was rock hard. The pools close at 7 pm and the towel hut closes even earlier. There was hardly any nighttime entertainment which was a bummer. It felt like after 7, there was not much to do.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, Thank you for choosing our Resort and for taking the time to share your experience with us. We are glad to read that our stunning facilities were of your entire satisfaction and that our tasty gastronomic offer was of your liking. On the other hand, please allow us to explain that within our all-inclusive beverage selection we have only name-brands and high-quality drinks, but occasionally our guests prefer a luxurious option which of course, is charged separately. We are sorry that you did not have this information earlier and regret the inconvenience caused. Furthermore, we apologize that you were disappointed by the mattress in your room. The beds in all of our hotels are of the highest quality and are known for their fantastic quality and comfort. Once again, we thank you for sharing your feedback with us and we hope that you had a safe trip back home. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tania Rubí C wrote a review 7 Aug
Playa del Carmen, Mexico2 contributions
If you want to spend some time away from the world, this is the place to do it. Rooms with ocean view, welcome cocktails and nice Mexican folk places. Thank you Debora Concierge for the attention you gave me and your special recommendations, you are an excellent person, I hope to return soon and have your services.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Paraiso del Mar. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zoe A wrote a review 7 Aug
1 contribution
Iberostar is always our go-to when we travel to Mexico. They have great food, amazing environment and excellent customer service. Our concierge Debora was amazing, going out of her way to make our vacation really enjoyable.
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Date of stay: June 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, We are very pleased to read that you had such a pleasant time at Iberostar Paraiso del Mar. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again, we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fredandanna2016 wrote a review 6 Aug
North Chicago, Illinois5 contributions6 helpful votes
Paraiso del mar is the best iberostar resort. - property is beautiful - rooms are super clean- service all around is outstanding -all staff is the most friendly anywhere- best food in all of Playa Del Carmen Dario in reservations made sure our rooms (5) were on the same floor so my family could be together best vacation ever
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, We would like first of all to thank you for choosing Iberostar Paraiso del Mar. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us. It is nice to know that you hold us in fond memories and we hope that you visit us again soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$206 - US$319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Aqua Nick (4.8 km), Cirque du Soleil Joyà (0.9 km), and Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Paraiso Del Mar have airport transportation?
Yes, Iberostar Paraiso Del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Del Mar located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.