A quiet and beautiful hotel with friendly and helpful staff. This is one of the best hotels I have ever stayed in and would happily recommend it to anyone. It is a hotel for those who appreciate calm and relaxation. Those who want discos and loud nightlife would be disappointed here.
This is our 5th visit to this hotel – we would normally stay for New Year but came out the first week in January. Nice to see familiar faces, and the hotel maintains it’s very high standards in troubling times. The Hotel is spotless, and Covid discipline well maintained. Mask wearing is mandatory in all common areas, but not while you are sitting down or in the pool. We were bed and breakfast, and breakfast was of a very high quality. There is now a plastic screen across the hot buffet, and the staff have to serve you rather than yourself. A minor inconvenience, as getting the right size (smaller) portion was a problem, plus I couldn’t pick out the crispier bits of bacon! But a brilliant breakfast offer that is best in class. For the first time, we had our breakfast outside all of the holiday. We normally wouldn't do this because of the smokers, but as it was banned due to Covid restrictions, it wasn't a problem. the hotel should consider keeping this ban in place after the restrictions have eased. Anyone who’s been here knows how the sunbed layout is counter intuitive. The best sunbed spots are on the grass, and few, if any, point towards the pool. The hotel was fuller than I expected, probably due to people not going outside of the hotel, and during the first week, large families were ‘reserving’ five or six sunbeds. It didn’t make a difference, as we managed to get decent spots, but we did see the sunbed guys setting out beds when no-one was there. One morning I had clearly taken someone’s ‘spot’, and they sat and glowered at me the whole day. I would say to the hotel that if there is an ‘informal’ way in which the guys in charge if the sunbeds are reserving places for people when they are not there, and beds are lying empty for hours, then it needs to stop. All customers should be equal. We booked a Superior Junior Suite with a sea view, and it was spectacular – large room with a large terrace with furniture and 2 sunbeds. When the sun started hitting the palm trees at around three, we could go back to our room and get at least another couple of hours. All in all a very nice stay. Shout out to all of the staff, which work hard to make this an exceptional hotel.…
Hi Tiziana We arrived home safe and well thank you , We would like to thank you especially and all the team who took such wonderful care of us and made our 25 wedding anniversary so very special from start to finish , we can’t wait to return next August Patricia & Graham
2nd stay at the Mirrador was better than the first. Only our 2nd stay at star prestige and it felt like we were at home , everyone remembered us from our first stay and we were greeted like we had stayed here a dozen times. Room was 2013 which looked out on to the beautiful Del Duque beach had its own private sun deck or lounge area which was outside , this was a massive space some people used as there private area for the entire stay , sundowners , breakfast or lounging around. We preferred to be out on the main deck overlooking the beach and we’re looked after by Yeray , Jonathon and Jonathon Junior who booked our tables brought round snacks and my Bailey cocktail prepared by the amazing Roberto. El patio restaurant for an evening is superb with the charro Breion for two a must Carlos and Kristina who looked after us amazingly on an evening as well as mornings when they were on. Breakfast has pretty much anything you could imagine perfect poached eggs everyday with Champagne most mornings served by Davide and his team. We had a massage at the spa which was so relaxing followed by the hydro pool all in all 10 /10 for value and quality Special mention to Tiziana who was always on hand personally or with the team making sure our every want was catered for making the stay extra special Every member of staff in this hotel genuinely looks and feels like they love there job with nothing being Any trouble to sort organise or make our stay better if that was possible Geraldine (was my favourite ) with Kristina (also my favourite ) Paola who was our dads favourite and Cuba treated us like rock stars every night in the cocktail Bar up dancing with us preparing drinks and friendly chat all of which makes a holiday Mark the general manger made time for us and he should be super proud of the team who are all exceptional for all the names I have missed Apologise but your all my favourite xx Will be back…
Amazing hotel our second time and lots of repeat guests. If you value peace and quiet with no noisy pool music it’s the perfect relaxing place to go. Spacious area to sunbathe and no need to reserve beds as they are plentiful and lots of different spaces to sunbathe. Sunbed team help you position and set up your beds. Staff all amazing we only stayed B&B this time but BB or HB both perfect . Amazing staff , amazing place will definitely return.
We booked this hotel in 2019 for July 2020, unfortunately due to the pandemic, we only arrived this July, we stayed in a superior sea view suite, it was amazing, never any problem finding sun beds whenever we went to the pool, the pool guys are lovely, we had breakfast each morning and plenty to choose from, we ate in the buffet restaurant three nights, gorgeous food. We would have drinks in the bar before and after dinner, great selection of cocktails, this is one of the best hotels we’ve ever stayed in. The staff are friendly, efficient and polite, we also used the spa for treatments, the spa staff were lovely. Thank you everyone it was well worth the wait to visit this hotel.
Fantastic hotel with amazing facilities and especially the great cocktail creations.- tangy, tasty and brilliantly created. Amazing place which we have enjoyed and embraced as a family for many years.
We are a family of 6, enjoying a 9 days holiday in Tenerife (currently our 4th day here). I wanted to write this review now, as once home I would probably delay writing it busy with other things and if there ever was a hotel more deserving of a good review, it’s the El Mirador. I was very curious what makes it so special as to have 5 full green circles on Tripadvisor and now I know. The hotel is perfect, I cannot find any faults. The location, the rooms, the pool, restaurants, but above all, the people working here. It goes without saying that its design is beautiful, as anyone can see in the pictures. The location is great, basically on the Playa del Duque beach(a mixture of yellow and black sand, quite nice) with lots of restaurants within walking distance. The hotel though does not cater for lots of people(not sure, might have around 150 rooms), is quite big, therefore it is quiet and private. Rooms are very well appointed with anything you would want and need. Very spacious with a separate dressing room, lots of storage space (never encountered so much in all my travels). bath with both shower(excellent water pressure) and tub, bidet and a toilet. All 3 rooms have a wonderful terrace overlooking the ocean, 2 of them with both normal chairs and loungers, The pool is very large with a perfect water temperature so that you cool off after bathing in the sun. A separate jacuzzi with strong jets is also available, with a slightly higher temperature water. Lots of space for the chairs all along the pool and also, on a side, overlooking the ocean. There is never a problem finding a chair. We are 6 and we can all sit together whenever we go to the pool. We are half-board, therefore we eat breakfast and dinner in the main restaurant. Breakfast is very rich, lots of choices for everyone’s taste. Egg station where you can get omelets, Benedict eggs, poached eggs, etc. When you go half board, you usually expect dinner to include food of good quality, but maybe not quite a la carte level. Well, not here. The food is amazing, you can choose to eat from the buffet (every night a different theme) or you can choose different items from an a la carte menu (changes every day). Or both :))) Lots of fish, seafood but also chicken, lamb, beef, pork, all fresh and tasty. And now I get to the best part of the hotel, the people working here. I”ve never encountered so much attention to the customer. From the reception team that makes you feel welcome the moment you step into the hotel and helps with your every wish and question , to the restaurants and bar team, that are always there for your every need, with a smile on their face, to the pool team, working hard to make sure that you find your perfect spot to enjoy the sun and that you never have to wait for your drink or snack, to the chamber maids, keeping the rooms squeaky clean or ready for your sleep, to the management team making sure that the hotel runs perfectly, talking to the customers and getting their feedback, everyone is doing their best so that the customers enjoy a perfect vacation. And thus far, perfect it is……
This was an outstanding experience. The hotel was beautiful, big but also cozy at the same time, with that Spanish flair. We selected ocean view but only few rooms don't have an ocean view, and those still have views of the beautiful mountain. But besides how gorgeous the property was, I really want to praise the service, which was simply outstanding. Davide, the restaurant manager and host was always a humorous/friendly face and we told him he was big part of our experience. Kristina was also outstanding, made accommodations to have snacks at the restaurant area, plus the overall staff was friendly, and made us feel welcomed (try the croquetas - they were wonderful). A highlight for me was the spa, with very reasonable prices, I had the best massages ever with Mercedes and Silvia, and just wished I could have those two ladies back home. We stayed at Star Prestige but the service would have been the same regardless as almost everyone we interacted with interacted with all guests. Diana, who was our butler though, is dedicated to Star Prestige and was simply fantastic. Took care of every detail, made sure we had everything we wanted and gave us tips of where to go outside the property. This was the best experience we had (and we travel very frequently.). If you stay there you may not want to leave the hotel ;)…
Exceptional service and stunning surroundings and rooms. The staff are amazing -from Tiziana who does everything to help make your stay exceptional, Cuba on the cocktail bar & pool men who are extremely kind getting your sunbed every day.
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