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Relaxia Lanzaplaya

Traveller (380)
Room & Suite (169)
Dining (137)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
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About
  • Excellent29%
  • Very good37%
  • Average21%
  • Poor7%
  • Terrible6%
Looking for a place to stay in Puerto Del Carmen? Then look no further than Relaxia Lanzaplaya, an all inclusive hotel that brings the best of Puerto Del Carmen to your doorstep. Relaxia Lanzaplaya offers guests an array of room amenities including a flat screen TV, a refrigerator, and a kitchenette. The property also features a pool and a poolside bar to make your visit even more pleasant. Getting online is possible, as Relaxia Lanzaplaya offers internet access. For those interested in checking out Walk from Puerto del Carmen to Puerto Calero (2.9 km) while visiting Puerto Del Carmen, Relaxia Lanzaplaya is a short distance away. Puerto Del Carmen has plenty of pubs. So when you’re here, be sure to check out popular spots like The Good Old Days Bar & Kitchen, Bluebells, and American Indian Cafe, which are serving up some great dishes. If you’re looking for something to do, Rancho Texas Lanzarote Park (1.5 km), Old Town Harbour (1.8 km), and Manta Diving Lanzarote (1.5 km) are a nice way to spend some time, and they are all within walking distance of Relaxia Lanzaplaya. We’re sure you’ll enjoy your stay at Relaxia Lanzaplaya as you experience everything Puerto Del Carmen has to offer.
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Property amenities
Pool
Restaurant
Wheelchair Access
Bar/Lounge
Public Wifi
Multilingual Staff
Self-Serve Laundry
Outdoor pool
Room features
Kitchenette
Non-Smoking Rooms
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
Location
Full view
87Good for walkers
Grade: 87 out of 100
234Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
Reviews(378)
Traveller rating
  • 182
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  • English
Angela H
Stevenage, United Kingdom
613
Reviewed 3 weeks ago
First the positives. The hotel is not far from the airport, around 20 minutes by shared transfer and 10 minutes by taxi. It is well situated for the local bars,restaurants and shops. There is a local bus service which allows you to explore other resorts. The hotel has recently been refurbished and is very modern, the beds are very comfortable, the rooms have a hairdryer, kettle, microwave, coffee maker and sufficient kitchen equipment for those who are not on all-inclusive. The staff are all very pleasant and willing to help. The pool area is clean and tidy with lots of sun beds and umbrellas. The food is tasty with plenty of choice. You can rent a beach towel from reception for use during your stay.
Now the not so good bits.
There is only one lift which is very slow. There are lots of stairs and steps especially if you are given a second storey room. If you are on the ground floor the front door is a patio door which is overlooked by passers-by. You can get snacks at the pool bar but they do not make the prices clear and you have to pay even if you are all-inclusive, they also charge for cocktails. The rooms have glass bathroom does which do not lock, the bedroom door does not have a handle on the inside and you have to pull to open??? There is a small bolt that you have to pull instead. There is a huge handle on the outside that you use to push the door open, go figure? There is plenty of room in the bedroom but there is only a half-length hanging space and not a single drawer to be found. There is a lot of noise from the local bars and clubs which goes on until around 5am. The downstairs bar is very cold and soulless, the bar tender here regularly disappeared for 20 minutes at a time. In our 10 day stay there was entertainment only 3 nights, these were all good though.
In the restaurant there was only one table which could accommodate a large party (max 8 places), the drinks are table-service only and there was not always a member of staff available to serve. Tea and coffee are only available in the restaurant at breakfast time. The restaurant appeared to be understaffed as the tables were often left uncleared. The food was not always hot and there was some unusual product placement. For example, the butter was on the other side of the room to the bread??
Overall the hotel was OK for what we paid. Final word of warning- watch out for the random shiny tiles around the pool area, they are extremely dangerous and have the potential to cause serious injury.
1 Thank Angela H
Response from RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya
Responded 1 week ago
Dear Angela H We appreciate your positive comments regarding your stay at our Relaxia Lanzaplaya It's a real pleasure to receive this feedback to improve our service day by day in order to meet the needs and requirements of our clients in the best possible way! I am truly bright to read that you have relished your holidays with us and that we hopefully remain in good memory! Notwithstanding this, we take also a good note about your suggestions for improvement Rest assured that we will communicate all your comments to the departments involved! We wish you all the best for your future and hope that we will be able to welcome you once again to our Relaxia Resorts Your Relaxia Team
Reviewed 4 weeks ago
Yes at 63 year's old it was time to leave my shell The hotel was fantastic All the staff most helpful I went all inclusive the food was plentiful iam afussy eater The property I stayed in was again fantastic
Review collected in partnership with Jet2holidays
Response from RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya
Responded 4 weeks ago
Dear GrandTour27054737485 Thank you for your comment on your stay at our Relaxia Lanzaplaya and thank you for choosing us for your first trip. We hope you have much more We are pleased to know that you enjoyed your vacation with us and on this island. We hope to see you soon in our Relaxia Resorts. Please do not hesitate to contact us about the future. Rgds
hunniebee
milton keynes
3216
Reviewed 4 weeks ago
Ok my family Flight home was cancelled so we where put up in this hotel last minute.
we arrived by taxi and staff that ment us were not very friendly I know it was midnight but still a smile would have been nice.

was shown on a map where our room was , there was no porter and I had 3 suit cases a wheelchair and 3 people with special needs I asked for help and felt like I had asked the guy to commit murdered he begrudgingly helped me in the smallest lift Ive seen just takes a wheel chair. it was dark and not well lite. there is a lot of steep stairs . they do have room for wheelchairs but I would say the hotel is not really wheel chair Friendly although they have tried. Breakfast was good but again staff not helpful or friendly.

the morning reception team however were helpful and friendly and sourced a taxi that could take wheelchairs to the airport for me.

Our room was clean the bed were very very comfortable as was the sofa, the bathroom was clean with clean towel but no shampoo only soap which was a bit disappointing. But did have a great nights sleep

would I stay here again not with my family or a wheelchair would be ok for a cheap budget stay
1 Thank hunniebee
Response from RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya
Responded 4 weeks ago
Dear hunniebee Thanks for sharing your opinion. We regret that you took a wrong opinion about us. We have rooms adapted for people with reduced mobility problems. Actually we work with several agencies specialized in this. We believe that we must offer tourism for all. We would like to confirm that we analyze with detail your comments and that we will share them with our whole team, who I am certain will be encouraged by your remarks. We wish you all the best we hope to welcome you once again here in Relaxia Lanzaplaya
Agnes B
Castlederg, United Kingdom
63
Reviewed 3 Nov 2018via mobile
Just home from a 5 night stay with my husband and daughter. We stayed in Room 8107, a ground floor apartment, all inclusive.

Lovely modern reception area, modern well equipped rooms. Good air conditioning, plenty of towels, adequate hair dryer, enough toiletries to get you started. Comfortable beds. English tv channels. Pool towels available at £10 deposit at reception. Immaculate pool area with plenty of beds and parasols. Close to the strip for great entertainment and bars and restaurants and great shopping. Very friendly staff.
The all inclusive alcoholic drinks were vile and we ended up paying for branded drinks.
The food was good but just lukewarm and not as wide a variety as iv seen in most all inclusive.
Snacks seemed to be pastries left over from breakfast, no chips, burgers or toasties or what you might expect to find.
The food in the local restaurants is good and comparatively cheap, so save yourself the money and go self catering.

We didn’t bother to book a transfer and just got a taxis from the airport.. he dropped us off at the Relaxia Olivina so we had to get another taxis to Our hotel. Return journey cost 12 Euro.
Our first night we slept great, we were tired from travelling. The second night we found a cockroach in the bathroom light. My husband swatted it and it fell in the shower, we decided to leave it there until morning. I got up to use the bathroom only to find the shower tray full of ants so I rang reception and they sent someone up. The next morning we were awesome by scurrying under the bed...another cockroach!We rang reception and they said to spray it with bug spray under the sink... there was none so they sent someone up. The day we found another in the kitchenette..Each night after we could hear activity from the bathroom ceiling and the bedroom walls. On the Halloween themed night in the restaurant my daughter (26) saw a cockroach on the buffet table and reported it to a waitress who rushed off into the kitchen... it was like an episode of “I’m a Celebrity “. The surprising thing was we saw very few cockroaches in the streets or around the hotel grounds.
For us the best thing was the hotels location.

What had fantastic potential to be a great relaxing holiday left us jumpy and poorly slept. I felt management could do more in relation to their pest control.. they didn’t even offer to move us
Thank Agnes B
Response from RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya
Responded 4 weeks ago
Dear Agnes B We appreciate your positive comments regarding your stay at our Relaxia Lanzaplaya It's a real pleasure to receive this feedback to improve our service day by day in order to meet the needs and requirements of our clients in the best possible way! I am truly bright to read that you have relished your holidays with us and that we hopefully remain in good memory! Notwithstanding this, I have to say sorry due to the negative aspects during your stay with us, for example that we cannt move to another room due we was full in that moment About the the punctual problem that there was a day whit the cockroach. We informed to the company that maded the control and they resolved this in the day So now we can confirm to you that now it is solved. Rest assured that we will communicate all your comments to the departments involved! We wish you all the best for your future and hope that we will be able to welcome you once again to our Relaxia Hotels & Resorts Your Relaxia Team
Scuffs80
Cork, Ireland
143
Reviewed 28 Oct 2018via mobile
Really enjoyed our stay here. Location slightly off the strip. Beautiful apartment. Breakfast selection was outstanding every morning, plenty to choose from. Pool area spotless, bar staff very friendly. Receptionists couldn't do enough, outstanding service. Would agree with previous reviews regarding bed sheets not being changed regularly, especially in the extreme high temps. Will definitely return. Would highly recommend.
Thank Scuffs80
Response from RelaxiaLanzaplaya, Relaxia Team at Relaxia Lanzaplaya
Responded 30 Oct 2018
Many thanks We are so happy to read that you enjoyed your vacation We hope to see you again soon Please do not hesitate to contact us
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Questions & Answers
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helloween180
4 November 2018|
AnswerShow all 3 answers
Response from TomM2995 | Reviewed this property |
Yes 2 zones bedroom and living space and works really well
1
Vote
MagsTyrone
18 October 2018|
AnswerShow all 6 answers
Response from Barry S | Reviewed this property |
There is a slight hill down to the strip , I chose to stay here as I need a walking stick and was happy with the choice I made . It's less of an hill if you walk straight to the end of the road and turn left rather than... More
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Room Tips
"Take a dishcloth small amount wash up liquid"
GrandTour27054737485
4 weeks ago
Read review
"ground floor no so many stairs"
hunniebee
4 weeks ago
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"Try for an appartment with a view of the pool."
rebel708
16 Oct 2018
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"Blocks 7 or 2 upper floor, avoid blocks 3, 5, 6 upper floors although quite, many many steps up to room."
jimdolan237
3 Oct 2018
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PRICE RANGE
US$106 - US$249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lanzaplaya apartments hotel puerto del carmenlanzaplaya apartments puerto del carmenlanzaplaya lanzarote
LOCATION
SpainCanary IslandsLanzarotePuerto Del Carmen
NUMBER OF ROOMS
168
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