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Turtle Beach Resort

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Turtle Beach Resort
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1,042 Reviews from our TripAdvisor Community

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Showing 1,040: English reviews
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Reviewed yesterday NEWvia mobile

We are currently on our last day of a 7 night stay at Turtle Beach and we have had the best time. There's really no need to leave, if you're just looking for a relaxing holiday whilst this kids enjoy themselves in the pools etc. My 4 and half year old daughter loved the Splash Zone as well as all...

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Helpful?
Thank 120jag
Victoria, Australia
Reviewed 2 days ago NEW

We have just returned from a relaxing week at this great resort. The cost is very reasonable and the location is perfect if you want to stay away from the hustle and bustle of Surfers and Broadbeach and is within 20 mins drive of the theme parks. The place is big with three sections although you can only access 2....

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Helpful?
2Thank MattofTheWest
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks for your review, MattofTheWest, its great to hear you had such a lovely stay and we look forward to welcoming you back again. Kind regards Melanie Reid

Riddells Creek, Australia
Reviewed 5 days ago NEW

The have aleast 3 pools all solar heated, tennis court, mini golf, mini cinema, waterpark, gym etc.. About a 10min straight walk to the beach. About a 20 min walk to to Pacific Fare shopping centre. As a great restaurant on site. Many takeaway and restaurant options within a 15min walk. The 2 bedroom apartment was perfect for us had...

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Helpful?
Thank Lisa F
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

We cant wait to welcome you all back again Lisa. Thank you Melanie Reid

Reviewed 6 days ago NEWvia mobile

This Resort is not suitable for children aged under 4. All activities and play equipment is aimed at children aged 4 and older. Every room is owned by an individual not the Resort so will be furnished by the owner. Room 18 desperately needs maintenance; the kitchen tap needs a new mesh filter, both single beds are broken and slope...

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Helpful?
Thank Tammy R
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Dear Tammy, We appreciate your review of Apartment 1018 and I have forwarded your email to our Owner Liaison and Resort Manager who will review the issues you have raised. In all these instances, once a room review has been made, if required, the apartment owner is notified of anything that is required to be done to the apartment to...

Goulburn, Australia
Reviewed 1 week ago

From the moment that I booked Turtle Beach Resort, I was impressed with the staff, their flexibility to accommodate my requests and the ease of communication. Upon arrival, our apartment was very good and clean. the Air conditioning worked, which was a bonus given the weather conditions. We ate at the Deck and the service and meals was awesome. All...

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Helpful?
Thank Estelle W
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks so much Estelle. We look forward to welcoming you again. Kind regards Melanie Reid

Reviewed 1 week ago via mobile

Great resort for families with young children. Great pool and water park. 2 bedroom apartment are excellent. Kitchen and laundry were great. Onsite restaurant was yum and affordable. Recommend for young families

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Helpful?
Thank Julie S
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

We love seeing 5 star reviews Julie; thanks so much for your recommendation. Kind regards Melanie Reid

Redbank, Australia
Reviewed 1 week ago via mobile

Cannot recommend this place enough, it's a first where we did not need to go anywhere. Food was excellent & the room perfect. Would have liked to stayed longer but could not dut to being fully booked. All the pools are excellent, we had a great time. Only down sides would be the staff at the restaurant could be a...

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2Thank FourPlay26
Reviewed 2 weeks ago via mobile

This resort was clean and the rooms were pretty spacious. It has all the mod cons air conditioner washing machine microwave dryer and large fridge. They supply a sml amount of the basics washing up liquid and washing powder. Beautiful grounds with plenty of shade. There are 3 pool areas 2 have toddlers areas and of course the water park....

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Helpful?
Thank Jodie B
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Hi Jodie Its great to hear you had such a lovely stay with us and I would like to thank you for your review. Regarding the pool temperature, whilst the pools are heated when required, during the hotter months, heating is not always necessary. Invariably when the day time temperatures are 30 + degrees and night time temperature 24 +...

Australia
Reviewed 2 weeks ago

With something for everyone, Turtle beach Resort situated on the beautiful Gold Coast in Queensland is a must do vacation destination. The secure gated resort offers 1 , 2 and 3 bedroom clean, air conditioned accommodation with free WiFi. Recreational activities include a water park, tennis court, mini golf, multiple pool and spa areas, sauna, gymnasium, games room, cinema and...

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1Thank dsajms
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

We love to hear from guests that stay time and time again and appreciate your support and recommendations. Looking forward to welcoming you back again soon. Kind regards Melanie Reid

Reviewed 3 weeks ago

We stayed as a family of 2 adults and 2 children for 10 nights beginning Boxing Day. Right from the start I knew this was going to go smoothly and it did. Ivan met us (as we arrived after reception hours) he was extremely helpful and reassuring. The next day and also several times after Josh assisted us and wow...

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Helpful?
1Thank Margarette S
Melanie R, on behalf of the Resort Management Team at Turtle Beach Resort, responded to this review

Wow! Your review is so wonderful Margarette and will be shared with our Team. Thank you so much. We hope to see you again soon. Kind regards Melanie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: $138 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Beach Resort staff and other travellers.
17 questions
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Brisbane, Australia

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Questions? Get answers from Turtle Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can get one with a sofa bed as well or a roll out bed. We had my mum stay a few nights and the roll out bed fit between the kids.”
 of 5 bubbles 61lisaf, 16 Feb 2017 | Read review
“Not wheelchair friendly but ground floor access is ok for even those a little less ambulent”
 of 5 bubbles dsajms, 1 Feb 2017 | Read review
“Spend the money on a Superior Room or a Family Suite for a refurbished room, family suites have an Xbox”
 of 5 bubbles elizabethdray, 28 Jan 2017 | Read review
“try and get a room close to the water slides if you have kids. our room was a fair hike from the water slides”
 of 5 bubbles adriancameron, 14 Jan 2017 | Read review
“Phone reception and request a hotel owned (not private investor owned) apartments”
 of 5 bubbles tinahI7242QS, 28 Dec 2016 | Read review
5 of 5