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Synergy Broadbeach, completed in December 2015, is the newest addition in modern self contained apartment holidays in ever popular Broadbeach on Queensland's Gold Coast. Ideally located in the heart of Broadbeach opposite a myriad of restaurants and shopping options and opposite the Gold Coast Convention Centre.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Modern
Languages Spoken
English
Location
2729 Gold Coast Hwy, Broadbeach, Gold Coast, Queensland 4218 Australia
Synergy Broadbeach
282 reviews
Getting there
Great for walkers
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Nice Apartments with great view! We had a two room apartment which was clean and had all the equipment and facilities you might need for cooking, washing or anything else to make you feel like you are at home. The front desk ladies were really nice and helpful. The location was great too. It was near the Broad Beach and many Fantastic restaurants. We had a great stay in the beautiful city of Gold Coast!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me start by saying that the apartment was ok all be it with some street noise which we expected being in such a good Broadbeach location. I think what this place has not gotten right is the smaller touches. *The reception hours are not appropriate with no one there after 3pm daily. With check in starting at 2pm that only leaves 1 hour for the chance of a face to face check in which is my opinion is not up to scratch. *Housekeeping only every 8 days? I know these are apartments but I think maybe they could send someone through every 3 or 4 days just to sharpen the room up and show some care factor. I mean honestly how many guests are actually booking stays of more than 8 days I’m going to say only a small percentage . *Charge for additional tea coffee and milk is a little stingy. *A $200 pre authorisation when there is no minibar or no room service seems a bit excessive. I
Anyway for me it’s the little things that matter so I cannot recommend. Synergy with so many other options in close proximity.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Synergy Broadbeach, Guest Services / Front Office at Synergy Broadbeach
Responded 8 Jun 2021
Hello, Thank you for taking the time to review your stay here at Synergy. There are a number of inaccuracies in your review which we would like to clarify for yourself and other readers: *Reception hours are: 9am - 5pm Monday - Friday, 9am - 3pm Saturday, 9am - 1pm Sunday and Public Holidays. *A mid stay service is provided on stays of 8 nights or more, we do in fact have many longer stays who receive this service. For shorter stays, the cost for the cleaning is not factored into your accommodation rate. *A starter pack of supplies is provided only, as we are self-contained apartment accommodation. *The $200 pre-authorization is a security bond to cover any lost keys or damages. You will find the reception hours, housekeeping and security bond are common across self-contained apartment accommodation providers on the Gold Coast. We are pleased to hear that you enjoyed our Broadbeach location. Although it seems that traditional hotel room accommodation is what you are accustomed to, we would love the chance to welcome you back again in the future. Kind Regards, Synergy Broadbeach
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Our room was on level 5 overlooking the highway. Very, very noisy at night. The room could have been cleaner. Furniture was average, apartment wasn’t particularly well furnished. The kitchen was reasonably well stocked with crockery and cutlery however the plastic chopping board was in need of replacement. Discoloured and grubby. No bedside tables in the second bedroom and no hooks in either bathroom. Location wise it is excellent. Close to the tram stop, shops and restaurants. The lifts are extremely slow, had to wait up to 15 minutes at times. Overall it is a good location but getting a bit tired and lower level rooms are too noisy at night. Overpriced for what we had. Other apartments on upper levels would probably be better. Wouldn’t stay here again.
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Date of stay: February 2023Trip type: Travelled with friends
Room Tip:Avoid lower level rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Synergy Broadbeach is highly recommended! I have stayed multiple times and my last trip with them again was great! Will stay with them for business trips and holidays.
Conveniently located with easy short walks to Broadbeach cafes and the beach, they always ensure a good rest and great service.
Management and check-in process is always friendly, professional and flexible and they care for their clients.Citation kudos go to hardworking Rachael and Scott as well their other staff for their experience, client service focus and good local info etc.
Showers are strong and hot in a large clean comfortable room and the bed is very comfortable and warm so I have a good sleep and rest each time. Cooking facilities and the balcony are convenient and living space is enjoyable. Balconies are large so have often eaten to be de-stressed and refreshed on the balcony table.
The building is one of the more modern ones in Broadbeach and more spacious and quiet than most there. There is also an in-room safe and large wardrobes. Heated pool is nice and you can then decide between the good morning walks along the very nearby Broadbeach beach or the pool.
We will stay again there without hesitation for the comfort and good value and great service. Recommend you try them as well.
Thanks and Regards, Lee
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Date of stay: August 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Prefer the northern rooms for sunlight and views towards Surfers Paradise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We went there as a family and had a good stay overall. 2 bedroom apartment with a superb 360° view of the surroundings of Broadbeach, you move around the apartment always looking at the view from the balcony, the dining room and the bedrooms. The tram stop is located just below the hotel, which is a huge convenience for our travels, as well as everything in terms of shops and restaurants nearby. We enjoyed the swimming pool and the spa pool to relax in the evening after an exhausting day. And the little visit to the Lorikets on our balcony in the morning.
The small negative points that I still wanted to point out: - Cleaning which should be a little more thorough, certain places like the inside of the washing machine where we found lots of paper in a thousand pieces and the very dirty detergent drawer. - The wifi was not the best, we had a lot of network outages. - The spring bed is not too comfortable but there are worse things. - The shower head hose is a little too short, it's not a problem for those who leave it on the support but for people like me who take it to wash, it's just right.
Apart from that it is a very good hotel with everything nearby. I would not hesitate to return and recommend it. The staff at reception are very helpful too.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Due to the last minute booking over Easter 2022 i had to stay there for a week as there was no other alternative. The location is great, less than a minute from the restaurants, at a walkable distance to a shopping center, tram station and off course the beach but the great review stops here. My room was facing the high way and the street noise was very loud. For the whole week my room was not cleaned , the towels were not replaced and the rubbish was not collected. I didn't get a chance to see ant staff members because I used to leave the hotel early for some activities and come back late so I didn't get a chance to complain. If I were you, I will think twice before I stay there again
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Synergy Broadbeach, Guest Services / Front Office at Synergy Broadbeach
Responded 22 Apr 2022
Thankyou for your review. We are pleased you liked the fantastic location. If you book with us again, its preferable to select an ocean view apartment (these are all located from level 10 upwards on the eastern side of the building). Synergy Apartments are fully self contained apartments, meaning we are not a "service hotel" which is why there was no cleaning of your apartment or rubbish removal. In regard to not being able to see any staff member, our building has a live in "On-Site Manager" available 24/7. You would just need to contact us by phone and we can assist at anytime. We do hope you give us a chance perhaps for your next visit to the Gold Coast. If you phone directly we can ensure a great rate for our "returning travellers". Regards, Synergy Management
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It is tricky when renting apartments in Queensland as well have found when they are privately owned they are not quite up to scratch as those which are managed by the hotel. We booked our room through Wotif so that may have affected which room we were allocated however the furnishings did not match the advertised photos, the couches were old and a bit worse for wear with a lot of marks on them, the apartment itself could have definitely been cleaner the balcony furniture especially. The location is great and it is cheaper than a lot of hotels in the area so I guess you get what you paid for.
One thing to note there was only air conditioning in the lounge room so if you want to sleep past 7am don’t get a beach view room as it heats up very quickly with the morning sun.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip:Avoid beach view room if you want to sleep in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I stayed her last month, nice apartment great view was very happy with our stay. 3 weeks after I realised I left my dress hanging on the back of the en-suite door, my mother sent an email with a photo of the dress and her name and contact number, she got a reply saying they couldn’t follow up because not enough details were supplied??? Not sure what else they needed because they didn’t say! After hearing nothing back I decided to call, said they hadn’t found my dress, so clearly it was the right size for housekeeping staff as I had definitely left it on the back of the door. I am still waiting on a call back a week later after they were going to double check with house keeping if they had found it. If you stay here triple check you don’t leave any clothes behind, because if it’s something nice and in the right size house keeping will keep it for themselves!!
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing. I booked for an ocean view room and when we got there the staff had put us in a room without the view it was easily fixed and in the right room within 10 minutes. The view is amazing. Pool and spa was great. Rooms very clean and well equipped. The staff were fantastic and very helpful.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Synergy Broadbeach, Guest Services / Front Office at Synergy Broadbeach
Responded 10 Feb 2023
Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that the staff was able to resolve the room situation for you in a timely manner and that you enjoyed the amazing ocean view from your room. It's also great to hear that you found the pool and spa to be great and the rooms clean and well-equipped. We take pride in providing high-quality services to our guests and it's gratifying to know that our staff made a positive impact on your stay. Thank you for your kind words and we look forward to welcoming you back again soon. Regards, Synergy Broadbeach
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Stayed here with my partner and 10YO in a two bedroom oceanview no 84 The apartment was exactly what we needed, washing machine, dryer, full kitchen, very quiet, comfortable beds, two bathrooms, spacious absolutely spotless, pool, BBQ and amazing views Synergy is close to casino, convention centre, train, grocery store, restaurants and more. Car parking easy and secure. Staff were professional, accommodating, welcoming, friendly and super helpful in particular Shannon. We would stay at Synergy again and you should too.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachael Fry, Guest Services / Front Office at Synergy Broadbeach
Responded 6 Apr 2020
Thank you Familychristian We are delighted to read you have enjoyed your stay at Synergy Broadbeach and look forward to welcoming you back again soon, and thank you for your recommendation. Kind Regards Synergy Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most of our apartments have air conditioning in the bedrooms if you are wanting air conditioning in the bedrooms please let the staff know via email and we will do our very best to allocate an apartment with the three air conditioners.
Kind Regards
Rachael
There are more places to choose from in the Broadbeach area.
PRICE RANGE
$189 - $306 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
137
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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