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4.0
#8 of 10 hotels in Broadbeach
Location
Cleanliness
Service
Value
Superbly located Broadbeach holiday apartments within metres of powder white beaches and close to every imaginable facility and entertainment venue Broadbeach has to offer. Just a 5 minute drive or bus ride to the centre of Surfers Paradise. Aruba Surf Resort offers fully self-contained apartments in a sun-drenched tropical garden setting within short walking distance to the Broadbeach Mall, Pacific Fair Shopping Centre, Jupiter's Casino, Dracula's and the Gold Coast Convention Centre and 100m to the patrolled beach.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Chinese
Location
Arubra Surf 20-26 Anne Ave, Broadbeach, Gold Coast, Queensland 4218 Australia
Aruba Surf Resort
320 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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With a one bedroom apartment on the 3rd floor we found it excellent value. All you need for self catering is there, a decent sized fridge, the TV had Foxtel and a lot of sport channels and standard movie channels and shows. The windows were double glazed which kept the noise out from nearby building works. Look forward to staying on our next visit to the Gold Coast again.
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Date of stay: March 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 20 Mar 2022
Thanks for your honest review, Welcome back anytime Aruba Surf Management Team
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Due to covid had to get out of Brisbane, at least this place was available. We booked for 5 nights at a premium rate including a weekend. The one bedroom apartment was certainly not worth $280 per night. Aircondioner leaked water and formed a pool of water on the carpet, bathroom was filthy, we asked for a cleaner to come in and do a clean which they did. Good location but overall it is only a 2 star resort charging 4 star prices
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dicken Ding, General Manager at Aruba Surf Resort
Responded 21 Jan 2021
Hi Rob, We are apologized about this aircon leaking problem . We didn't got the chance to fix it during your stay due to the air-conditioning staffs on the Xmas and New year holidays. However all air-conditions were serviced and checked before Xmas and so informed to be used safely. According to your comments , we have targeted all problems and all good to use! Kind regards, Aruba Surf Management
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Customer care at this resort needs attention 🙄 Zero communication skills & tend to be rude to customers. The room we rented had dirty carpets, the shower was an issue, and an addational fee of $35 to secure a car park in the basement which is ridiculous after paying hundreds of $$$ to stay . internet never worked the entire time we stayed. Not looking forward to coming back here.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 19 Sept 2023
Hello Guest We are sorry to receive this review. Refers to communication, we have checked our CCTV at reception there was nothing wrong with any unrespectable words or service showed when checking you in , so please contact us 07 5539 0299 or send email to info@arubasurf.com to report any issues, if anything we did not right service we will provide you compensation and even refund to you as all the customers feedback is very essential for improving the Aruba Management. $35 for hiring an remote which control the parking area to make sure maintained well when you return it as $108 needs to be replaced the new remote to work by Wifi. Wifi and Foxtel are always our fundamental amenities, due to we had been suffering storm and heavy rain, the WiFi and Foxtel had been temporarily suspended to avoid safe risks, sorry again for any inconveniences. We would like to provide compensation for you if you could contact us Kind Regards Aruba Surf Management
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My daughter I paid approx $2000 for this accomodation and was put in a room that the microwave, oven, walls, tiles and shower were filthy, there was even blood on the bathroom tiles. There was mould all through the bathroom, towel rail had been ripped off the wall, chest of drawers in bedroom was broken, lamps in bedroom didn’t work and covered in dust, curtains were stained, no cover on ensemble base, base and mattress were bowed in the middle, no bed head, the smell was absolutely disgusting. Reception closed at 11am, Agoda and us tried calling out of hours numbers and emailing. No response. I spend $50 and over 1.5 hours of my time scrubbing the place just so I could sleep one night until I could speak to someone the next day. When I spoke to them her initial response was it’s old-they got housekeeping to check, he admitted there is nothing he could do about the smell and mould. Also each room is individually owned and couldn’t do anything untill owners were contacted on the Monday. I explained that this room should not be let out to anyone untill it’s all fixed and cleaned etc and I can’t stay in that room another night. It’s not an option. She came and checked out the room and it’s smell and said she could give us another room in the next 2 hours. I was grateful for that. As I couldn’t afford to not be in accomodation and trying to get accomodation on the GC in Jan last minute just wasn’t an option financially for us unfortunately. The next morning as my daughter got out of bed in the new room she scratched her leg( approx length of a ruler) on a broken mattress spring that was sticking out the side of the mattress. Their solution was to put the chest of drawers in front of the spring so she wouldn’t hurt herself again. And nothing could be fixed until after we left. Anyway we stayed a total of 9 nights. I have now been advised that all they can give me is 1 free nights credit for my next stay because they fixed the issue with the initial room. We should have never been put in that room to start with. And then apparently a broken spring sticking out of the mattress is satisfactory?? We come to QLD every year and Sorry but we will never stay there again. So a credit is absolutely useless.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 22 Jan 2023
HI Jacqui We are terribly sorry to your review during your stay However , the receptionist asked how is your stay when you check out , You were just replied everything is good as 2nd Unit is better , then check out and left as our CCTV record. If you advise us the whole issue during your stay , we were happy to help in person and advise solutions and compensation. Our office hours are Monday to Friday 8:30am to 5:00pm. Saturday 9:00am to 12:00noon Sunday/Public Holiday 9:00am to 11:00am It's show on our resort office , booking confirmation and Online travel agencies such as Agoa. However, we do have after hour 24h numbers as you can contact. We apologized about any rundown idea of Aruba Surf Resort as you mentioned, Aruba Surf is high demanding Holiday Apartment from 1997, and all the units are fully furnished, so we cannot deny there is few old furniture but “fully functional “ All Unit is under the private owner , we had notified them to replace aged furniture, appliance, and renovation. However we still need to get owner's final consent. All the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, Sofa Bed etc. We did replace some sofabeds of some units recently . The 2nd unit you stayed there has brand new sofabed in Room. Aruba Surf is not a full-service hotel but a short-term rental 3.5star holiday apartment. The price we list in school holiday during your stay , Aruba Surf did offer the cheapest room rate price in Broadbeach compared with high-rised hotel in this area. After investigation, we did access your unit next day to help you and help you to relocate to the 2nd Unit. Our housekeeper did clean the room as 5 star standard as they are all contractors of 5 star hotel . However they could not help aged furniture, scratched wall and air circulation of the unit as unit and building is 26 years old . Sorry about the bed and mattress, the spring was just came out from the mattress during your stay which is can't be controlled. As we checked and cleaned the 2nd room just before your stay. The mattress was still okay by the exit report and housekeeping report. However, We had ordered the new mattress to be replaced within 7 business days. We are located in the center of the Broadbeach, beside the beach, and all restaurants, and shopping centers, like the premium shopping destination Pacific Fair where just crossed the road, but we are nice and quiet and close to everything. We are having Free wifi and Foxtel, a Heated Spa, a Swimming pool and BBQ areas for infrastructure here. Welcome, all of you from all over the world and hope you would like to come back again with Free Upgrade to our Updated Superior Apartment. After the final investigation, We can offer compensation from our Account Manager, we will email you with 7-14 business days regarding to compensation. Kind Regards Aruba Surf Resort Management
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On Friday afternoon when we arrived, we discovered that the old Foxtel was not working and had probably never worked. The staff informed us that it would be fixed by Tuesday, which was coincidentally the day we were leaving. Additionally, there was no WiFi included and no access to free-to-air TV. We were also surprised to find that there was no soap provided, forcing us to wash our hands and shower in the morning with shampoo. Furthermore, parking was not included and cost $25 per day. The outdated and dreary room left us with nothing to do, resulting in a depressing experience that prompted us to leave in the morning. Unfortunately, Aruba refused to refund us for the remaining three nights, only offering a credit note for two nights, which we know we will never use. I even took a photo of the guest services because I was astonished by their pettiness in charging for soap and toilet paper. I don't understand why others have given Aruba Surf high ratings - one star is more than enough.
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Date of stay: February 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 3 Mar 2023
Hello Tom The Foxtel has been fixed and Wifi is always valid with nil extra cost, the day you checked in had big storm and was windy. that is why we had not stable wifi connection. We all the time provide the shampoo, conditioner, and body wash instead of soap which had been reported as not good for the skin $25 is for hiring a garage remote as the remote is easily damaged and expensive to replace. Aruba Surf Resort was over 25 years business and was built in 1997,all the units are fully furniture d, so there are some aged stuffs there due to any renovation after owners consents. However we have always been working for all ongoing issues if you would like to report to us during your stay. We had tried to relocate you to the other room as we do not have the authorization to refund without our service and efforts Kind Regards Aruba Surf Manager
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Stayed here early April for 4 nights paid $1300 to walk into our room to someone else socks jocks and a hat . dirty walls & floors. bins with rubbish still in them dirty dishes.dishwasher filthy and full of water . and bathroom full of dust and needles on the balcony .called up reception they came to inspect and did a clean the following day .we requested a refund to go elsewhere witch the lady said she would speak to management nothing happened . Spoke to ken upon checkout told us to email the photos witch we did with no response !!!
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dicken Ding, General Manager at Aruba Surf Resort
Responded 17 May 2021
Sorry to hear you were not satisfied for your stay. Aruba Surf Resort is high demanding hotel with over 28 years business and was built in 1997, all the units are fully furnished, so we cannot deny there is few aged furniture. However we have been well maintained since 1997 and tried to provide the best experience for every guests. As a Self Contained Holiday Apartment, all the units are fully facilitated with washing machine, dryer, broad balcony and fully functional kitchen which most of our guests prefer as this keeps their costs down whilst on holidays, an extra cost may apply if any extra service required. Besides, we will double checked all of the equipment in our apartment and make sure this issue will not happened again in the future. Please accept our apologies for all the inconveniences and issues caused. However you did smoke in the room which is not allowed as we should charge you the clean fee as we did not by our kindness We hope you would like to give us opportunity to approve our improvement for your next stay with 15% discount as compensation for expressing the apology for this time, we are looking forward to provide better service for you soon. Kind regards, Aruba Surf Management
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Location is the only positive. There’s no hot water in the morning, bugs & cockroaches in kitchen & bathroom. No bath mat or hand towel. Curtains were dirty and mouldy. Dirty worn carpets. You can’t get into the property to check in, the gate is locked. A big sign at the gate says to call on the phone but there’s no phone so have to call on your phone and wait to be let in. They kept $300 security deposit for 7 days, didn’t advise during check in, I was told when I called and queried why it was still showing on the credit card after we arrived home. The place is a dump - I wouldn’t recommend it to my worst enemy.
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 23 Jan 2023
Dear guest : We did Not take the security bond $300 out of your bank account as explained to every single customer, which is only a pending and frozen transaction. Aruba Surf Resort is over 30 years of business, all the units are fully furnished, such as washing machine, dishwasher, dryer, and air conditioner, etc. Therefore, we have to make sure there is nil any damage or nil any issues during guests' stay even for one night. Kind Regards Aruba Surf Management
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Booked 7 nights here, felt like a prison, such an annoying place to be if you're a smoker even though they allow smoking on the balcony they harass the hell out of you. If you don't want smokers around have a damn policy NO smoking anywhere on the property!! SIMPLE! I left the unit cleaner than when we arrived, the pool has greasy scum all around it The only person that was nice there was the Thai lady, who we said hello and goodnight to everyday whilst there Pay extra for a nicer place don't bother with this horrid place and please beware they do not actually tell you parking in their basement is an additional cost Must say the hot spa was all that was going good for the place
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:Â The location was fine, the value meh as I said spend a little more and find better accommodation...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 17 Mar 2024
Hello Kim Are you sure you stayed with us ? Because the parking is free if you have evidence for any charges please send email to get refund info@arubasurf.com , thank you Did you report to us about Smoking issues if yes we would definitely let the other guests checked out please call 0753390299 if you would like to accept any compensations thank you Manager : Adam
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I.stayed there with my,partner, despite saying they had wifi, it did not work, same as free to air tv. There was no soap except for,small,tube of body wash,no bath mat mould in shower.
We told the manager who was very rude and offensive to us to. We were booked for 5 nights , we told manager we could not stay here any long, they took our money of us for 5 nights, we asked to credit us for the remaining nights, but they refused, we,also contacted Bookings .com , and they contacted the management, and they couldn’t help us getting refund either.
Management then asked us for key, despite paying in advance.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 3 Mar 2023
Hello Guests We are apologized about any problems and Thanks for your good comments about our location where we are in the centre of Broadbeach and 200m walk to Broadbeach or premium shopping destination, Pacific Fair. Wifi and Foxtel are always our fundamental amenities, due to we had been suffering storm and heavy rain, the WiFi and Foxtel had been temporarily suspended to avoid safe risks, sorry again for any inconveniences. We would like to provide 15% discount as compensation for your next stay. We are looking forward to seeing you here again. Kind Regards Aruba Surf Management
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Stayed here for a week with my family in January 2021 and,the room smelled mouldy when we arrived and was not clean, the pool was dirty and full of leaves and did not get cleaned the whole time we were there, there was a communal bathroom at the pool that had a homeless person living in it and taking drugs , when we told the office about it they were rude and said there's not much they can do about it, multiple things were broken in the room including shower screen, you could not close it so water went everywhere, then when we left they charged us a 100 cleaning fee for extra cleaning, we left it neat and tidy and better than when we arrived, when questioning this they said they would send us photo evidence, after constantly calling they eventually said the cleaner forgot to take photos. Still have not got my money back. The worst accomadation I have ever stayed at! Avoid!!!
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucky Liu, General Manager at Aruba Surf Resort
Responded 3 Mar 2022
Hello Johne You are DISHONEST and Dirty guests as you booked for 2 adults but there were all the time more than 4 people with kids when the cleaner attending to do housekeeping! Aruba Surf Resort is high demanding hotel with over 28 years business and was built in 1997, all the units are fully furnished, so we cannot deny there is few aged furniture. However we have been well maintained since 1997 and tried to provide the best experience for every guests. Refers to the homeless people, Aruba Surf has installed the front garage door to stop all troubled people attending to our visitor parking. Aruba Surf Resort is located at the centre of the Broadbeach and beside the police station and is a fully secured apartment. The swimming pool is always serviced every day and your kids more than 4 were playing there if the pool was fully leaves. So this is NOT TRUE! As the welcome letter was handed to you, we informed you about all house rules and cleaning requests, but after your check out, the room was very mass. If the room was not cleaned well enough why not you come to reception to make a complaint, instead, you stayed with all your kids for 7 nights So please be aware of your untruth and bad comments, you have already been listed as BED GUESTS! And will NOT be appreciated as our return guests. Aruba Surf Management
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Hi Marc,
Yes, we either:
a) take a deposit of $200AUD upon booking with the balance due upon arrival.
b) some sites take full payment up front, just be sure to check the booking conditions/payment options for this information.
If you call us to book direct we can offer a better price than you see online!
Hope to see you soon!
Tessara & Benjamin
Thank you for your question,
We accept guests aged 18 and over. We accept guests under 18 at our discretion, an adult guarantor would be required.
Let us know if we can assist in any way.
Hi Shannon Thank you for your request, I have placed this request on your booking for a refurbished apartment for your stay in October/November. Kind Regards Denise McNeil
HI Thank you for your enquiry. The Gold Coast airport is 27.9km from Broadbeach where Aruba Surf is situated, it will take 27minutes. There are 2 services to transport you to our resort, Gold Coast Shuttles and Con-x-ion, both of these shuttles met all flights and cost $20. There is also the public bus service which you would get off at Broadbeach South Station and walk approximately 500m to Aruba Surf Resort. Thanks and we do hope you come and stay with us. Regards Denise
Thank you for your enquiry, Aruba Surf Resort is positioned on the Gold Coast in Queensland, we do have a tour desk on site and can help with local tours however you have requested information regarding the Great Barrier Reef and opal mines these tours can only be done in north Queensland. Thanks Regards Denise
There are more places to choose from in the Broadbeach area.
PRICE RANGE
$143 - $228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aruba surf hotel broadbeach
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
30
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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