89 Terrace Road, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999 New Zealand
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About
#4 of 5 hotels in Mt. Cook Village
Location
Cleanliness
Service
Value
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, the Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway.
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Property amenities
Free parking
Wifi
Bar / lounge
Boating
Hiking
Highchairs available
Conference facilities
Banquet room
Street parking
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Skiing
Patio
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Chinese, German and 1 more
Location
63Somewhat walkable
Grade: 63 out of 100
4Restaurantswithin 10 km
12Attractionswithin 10 km
89 Terrace Road, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999 New Zealand
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2926Reviews30Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Being the only hotel in Aoraki Mount Cook National Park, they have a monopoly for sure because otherwise you'd have to drive a lot extra in and out of the park. So make your reservation in advance because it was nearly booked when we made ours over 4 months in advance. It is a very nice hotel, with a dark gray exterior that doesn't take away from the natural beauty of the surrounding landscape. We had a room in the Aoraki wing with a beautiful panoramic view of Mount Cook. Because they also have the only restaurants in town, they prebooked us for 7pm reservations at the Panoramic Room fine dining restaurant. It has a fixed menu of 4-5 appetizers, main courses, and desserts. We liked it the first night but didn't want to eat the same thing again the 2nd night so we asked to change to the Alpine Buffet restaurant right beside it, with the same view. There was a much bigger selection, although being a buffet of course you serve yourself. The only small complaints we had are that there is not enough parking, so people were just parking wherever they could find an open space. And in the room, there were motion-activated lights - a small one in the hall/bedroom and also under the bathroom sink. It would go off after 5 minutes or so, but at night we didn't want the light on every time we used the bathroom so we kept the bathroom door closed and put a suitcase in front of the hallway light (low on the wall). We chose to do one of their Activities - Glacier Explorers. It was a 10 minute bus ride followed by a 1.5km easy walk and then a small boat that took us around Lake Tasman to see the Tasman Glacier from closer as well as icebergs that have broken off. We even got to touch an iceberg, very cool! We were lucky to have clear, sunny weather the 2 days we were there but they say that Mount Cook is often covered with clouds so it's nice to have an extra day or 2 in your plans if that is the case. There is an abundance of hikes to choose from, with trailheads about 10-12 minutes from the hotel - also with a shortage of parking so you have to go early, or get lucky, or drive around until someone leaves, or park far away on the side of the street.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Book early, don't book the Panorama Room restaurant multiple days unless you like eating the same...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Our 2nd visit and the hotel is still wonderful to stay in. Room well presented and cleaned and maintained beautifully. The view which you cannot stop,looking at . Oh and all hotel staff were beautifully presented and friendly. Makes such a difference to see a smiling face or two. We ate dinner (buffet) and breakfast … all food and service could not be faulted and selection and freshness of all dishes is to be admired. Plenty for adults and children to eat. Well done to all who work at the hermitage. I left feeling sad to be going. We did the glacier explorer tour with the hotel and once again it was well handled by all staff from the hotel through to boats and bus driver.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The staff was very nice! The lodge was clean, pretty and modern. Elevators throughout. Reservations for dinner were a little tricky (as we never knew when we were going to eat) but the food was pretty good. (Side note: There are no ice machines any where so if you pour your own drinks you have to ask for ice from the bar to take to your room and since there is no freezer in your fridge, you pretty much have to ask frequently.) Overall, we enjoyed our stay and would definitely stay again!! ❤️❤️❤️
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have been stayind in lodge for 3 nights. I came here by Greatsight bus. I appreciated two staffs who have driven me to the lodge and back to Hermitage hotel. They were friendly and nice. The buffet breakfast and dinner in the hotel were awesome. There is great variety of food provided. Only one suggestion is that the chairs inside the restaurant were too dirty. I found dirts and food residues like bread crumb on the seats and sofa everytime. It would be nice to change to the chairs that are easy to clean so that the staff can easily clean after each customers finish their meal. 全部都好，尤其是在lodge的職員。 由於我沒有車，他們接載我往返lodge竹與hotel。 Hotel的自助餐早餐及晚餐都很棒，有很多款式的食物可以選擇。 不過，餐廳的椅子實在太骯髒。每一次去都發現有一些麵包碎及其他食物渣滓在椅子上。
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The hermitage is simply a very special place! We stayed for 2 nights in a superior room on the top floor with extraordinary views of Aoraki. Went on several hikes directly from the hotel. The buffet was ample and varied. It is a pricey hotel but for us worth every penny.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It was beyond doubt that the rooms booked offered a stunning view of Mt Cook's scenery. However, the positive for my stay probably ends there. The team needs to get their act together. Firstly, we were accorded the wrong rooms upon arrival. Upon informing the service staff of the error, the reception staff gave an alarmed face and highlighted that she will have to check with the manager before reverting. This was perplexing as intuitively I would have assumed the systems would reflect which rooms were booked. Staff subsequently apologised that the right rooms would not be ready for check in as housekeeping need to be performed and that the staff would inform us once the rooms were available. Fast forward an hour (or perhaps more) later, there were no updates or such. We proceeded to the reception counter again and the staff reacted as though nothing had happened and provided the cards to the room. If you informed a guest that an update would be provided, you should ensure that is done. Now that wasn't the end to the woes for the stay. We had booked 2 nights albeit in separate bookings and had upfront obtained the hotel's acknowledgement that they would ensure the same rooms would be accorded. To our horror, our room cards were deactivated on day 2. To us, this stay was worse than staying in a regular, 3 star hotel simply because the soft aspects failed the fantastic location the hotel was located in. And, do not get me started on the food. From our perspective, it was no different from a catering offering. Done and dusted. First and last experience wirh Hermitage. …
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Carol Blue Mountains wrote a review Nov 2023
Blue Mountains, Australia365 contributions175 helpful votes
You cannot fault the service nor location of this hotel. But be prepared to share it with large numbers of tour groups from around the world who also stay here. Good for business but their noise and hanging around the few available daytime public areas detracts from the ambience which forms the basis of The Hermitage's marketing. Many of the additional tours offered by the hotel are booked out, so book early so as not to be disappointed.
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: If you want a jaw dropping view then pay for the top priced rooms. Alcohol is very expensive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Hermitage Hotel, Guest Services / Front Office at The Hermitage Hotel
Responded 1 week ago
Hi there, thank you for taking the time to leave us a review. We're happy to hear our team looked after you during your stay. Being based in the National Park we of course get visitors from all over the world coming to visit us and enjoy the beautiful surroundings of Aoraki / Mount Cook, we feel very privileged to share this beautiful part of the world with so many visitors. We're sorry if you missed out on an activity we do always recommend guests to book when they book their accommodation to avoid disappointment. We appreciate your feedback and hope to see you back again. Many thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a review for the hermitage hotel lodge. If you are looking to book here, make sure you either try to book the main hotel and not the lodge. If you are only able to get the lodge, just hope they assign you a room upstairs. We got stuck downstairs evethough we asked to be upstairs since I’m sensitive to noice. The receptionist was unhelpful and didnt even consider helping to move me upstairs when we Checked in. Cost for upstairs rooms are the same so there’s not a reason why she couldnt have just at least checked instead of saying no right away. If you get the room downstairs like us, you will most likely feel like you’re part of the upstairs crew since the walls are paper thin. Also, every passerby in the parking lot will be able to have a complete full view of your room. The only nice thing about our room was the renovated tiles and carpet. I would suggest even staying outside of town if you can. Accommodation and food will be cheaper. We were here for our honeymoon and this was the worst accommodation during our trip. Wish we had booked elsewhere.…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked one night in a Premium King room for $715 including buffet breakfast and buffet dinner in Alpine - I've been back to double check to ensure I am 100% in all my details as I feel quite a number of reviews on here aren't even about The Hermitage, they mention the motel down the road which is quite clearly a different property and clearly defined on The Hermitage website. We were at the end of our 5.5 day Alps to Ocean's cycle trip with another couple, I had booked two rooms and every part of it was a good experience. All four of us felt the same. The location is stunning and for that it's fair to pay extra, that is just the reality of the situation. This is the same anywhere in the world, you don't get a view of Central Park or the Eiffel Tower for cheap. Eddie on reception was friendly, helpful and a laugh. The rooms are stunning, the view out of this world, parking around the back free and easy. All of us are usually not keen on buffets and one of our party is celiac but both dinner and breakfast were really good. At $79 per person for dinner it was surprisingly good value. Most things in NZ are expensive so this was welcome. I cannot go anywhere half decent and get a starter, main and dessert for $79. The drinks however are expensive, but that's nothing new. I ordered a mocktail and was served a cocktail, could immediately taste and smell the alcohol but they brought another without the alcohol. Very small drink has to be said, in a small champagne flute for $18. And my husband had one beer which was $15. But alcohol is where these places make a lot of their money. We will definitely be back to stay a couple of nights next time. We're all kiwis or long time residents and we all said The Hermitage was not the usual NZ offering - averagely maintained and run premises, for top-dollar. That is sadly very often what NZ has on offer now but our stay at The Hermitage felt like a quality European Alpine Resort.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A very disappointing experience that honestly feels like a scam to me. The view from my room (Premium Super King) is very different from what was shown in their website (see attached photos). Despite being marketed as higher floor (5-7/F) for our room type, there is a building right in front of our room blocking most of the view, and our room on 5/F is basically just 3/F. This is totally misleading and unfair, especially when we are paying the same room rate v.s higher floors (or just a small difference v.s. Premium Plus). The hotel manager (Samira) told us that the view is just marketing and we should focus on the room interior design. I understand it is not her fault, but her attitude made us feel even more disappointed and unwelcoming. Overall, totally not something you would expect for a hotel at this price range, no matter it is on room quality or services.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Adjust your expectation as the view might not be what the hotel marketed in their website
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Hermitage Hotel, Guest Services / Front Office at The Hermitage Hotel
Responded 2 weeks ago
Kia ora, thank you for taking the time to pass on your feedback. We're disappointed to read you were not happy with your stay. The images on our website were taken from a higher floor from a Premium Plus room. All rooms in the Aoraki Wing do have a view of Aoraki/Mount cook but it is stipulated on our website that the rooms may vary from what is shown in the images. We apologise that you felt let down by our staff, we welcome and appreciate all feedback from our guests to ensure we can provide the best possible service and experience. Many thanks,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$279 - US$404 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hermitage hotel mt cook village, hermitage new zealand
LOCATION
New ZealandSouth IslandCanterbury RegionMackenzie DistrictAoraki Mount Cook National Park (Te Wahipounamu)Mt. Cook Village
NUMBER OF ROOMS
164
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Frequently Asked Questions about The Hermitage Hotel
Which popular attractions are close to The Hermitage Hotel?
Nearby attractions include Hooker Valley Track (1.5 km), Blue Lakes and Tasman Glacier walks (6.8 km), and Kea Point Track (0.09 km).
What are some of the property amenities at The Hermitage Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at The Hermitage Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hermitage Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Hermitage Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Hermitage Hotel?
Conveniently located restaurants include Old Mountaineers' Cafe, Bar and Restaurant, The Panorama Restaurant, and The Alpine Restaurant.
Is The Hermitage Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Mt. Cook Village.
Are any cleaning services offered at The Hermitage Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hermitage Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Hermitage Hotel?
The staff speaks multiple languages, including English, French, German, Chinese, and Japanese.
Does The Hermitage Hotel have any great views?
Yes, guests often enjoy the mountain view available here.