Royal Decameron Complex
Avenida Lazaro Cardenas # 150, Bucerias 63732 Mexico
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 09/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Decameron Complex
Updated 09/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 7 hotels in Bucerias
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The Royal Decameron Complex composed of three hotel units: Flamingos, Tropical and Royal, is located 20 minutes from Puerto Vallarta International Airport on the most exciting and extensive beach of the beautiful Bay of Banderas in the typical Mexican town of Bucerias in Riviera Nayarit. The colorful architecture of the Royal Decameron Complex offers 5 swimming pools, 4 of which are suitable for children, and long stretch of beach where you can enjoy different activities, non-motorized water sports and bar services. You can also enjoy a large number of buffet and a la carte options with specialized restaurants including: JAP JAP, Wok, MexicanoFusion, Piccolo and Steak House, among others. We also offer 6 bars along the beach and beside the swimming pools. The Royal Decameron Complex also has other installations like the Vallarta disco, 3 tennis courts, one soccer pitch and a fun Kids Club. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Airport transportation
Meeting rooms
Spa
Couples massage
Head massage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Flatscreen TV
Bath / shower
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
11Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Contact
Avenida Lazaro Cardenas # 150, Bucerias 63732 Mexico
Name/address in local language
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5746Reviews893Q+A100Room tips
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This was our second visit, having been in May 2019 so I can make some comparisons. The hotel has clearly been repainted on the outside so looks quite fresh. The WiFi has improved considerably since our last visit, we were in Block 5 overlooking the adult pool at the back of the property and could use the Wifi in our room as long as we were standing in front of the balcony door. The Wifi signal was very good around the adult pool and in the Wok/JapJap restaurant. We also had good WiFi in both the main buffet restaurants and the whole of the beach area in front of the hotel. It's still a pain with regard to being logged off every 5 minutes if you don't use the WiFi. The safe key for the room was free but the safe is still quite small and cannot accept a tablet or laptop but is fine for smaller items that you need to secure. The booking system for the speciality restaurants is now done online. Whatever restaurants that are open on a particular evening have availability released at 8 am each morning and can be booked on a first come basis. Make sure you are quick, as they fill up in no time. Not all the restaurants were operating on any given day. Thursday and Sunday are "Mexican Nights" so the speciality restaurants are either closed or operate a Mexican buffet on a walk in basis. The rooms themselves have not changed in the style of furnishings and some pieces are looking a little worn and tired. The door to the room is still key operated and not very secure but we did not hear anyone complain of any thefts while we were there. Food in the speciality restaurants was good and a better option than the main buffets for quality, freshness and offerings. There was usually something of interest in the main buffet but they could do with maybe introducing some more theme nights other than Mexican. The staff in the restaurants and bars were all helpful and friendly and if you visit the same bar regularly, they get to know your preferences and prepare your drinks as you walk up. Room service was varied, we could never tell when our room would be made up irrespective of whether we left the "please make up my room" card on the outside of the door or not. Also we found the towel replacement was haphazard, sometimes hand towels and or the shower mat towel were removed but not replaced. The vast majority of the guests during our stay were Mexican with Canadians and Americans making up the next group. There were usually 5-6 Brits arriving each Wednesday and Thursday. If I was to return to the area, I would probably stay at the Decameron again.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms in Block 5 around the adults only pool are quieter but are a further walk from the beach
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Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded yesterday
Dear Guest, Receive a cordial greeting hoping you are having a nice day. At Hotel Royal Decameron we appreciate you sharing your experience in this, your Hotel through this platform. We are happy to know that you enjoyed your stay with us and our Wi-Fi services. We will continue to strive as we have done up to now to always be able to provide you with the service and facilities that you and your family deserve. It is and will be a pleasure to have you at the Royal Decameron Complex. We wait for you soon. Cordially. Karina Pastran Guest Service Manager
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We are currently at the Royal Decamaron for 3 weeks and after reading the negative reviews wanted to give my opinion after being here for 3 days. Obviously the hotel is still recovering from the past few years but are doing their best to recover the fantastic experience we have all had in previous years. Check in: yes....it was slow, can't argue there. Room keys are now issued on a lanyard so much easier to carry round. No charge for safety box key. Cleaning is relentless, the grounds are so well maintained, pools are checked and cleaned daily so far. Face masks are compulsory in restaurants, gel provided on entry, and staff wear masks at ALL times. Plenty of choice for all meals and long opening hours so no rush to eat. Some premium spirits available at the many bars and huge choice of cocktails all included Rooms are spacious enough and clean. As mentioned there are no fridges in the rooms but I believe they can be requested if needed. That's it for now, I'll add later in to our holiday but I wanted to allay any concerns for those ariving soon and concerned about the negative comments as we were. Just come back from the beach and there were small rays swimming along the shore,,, fantastic!…
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded yesterday
Dear Guest, Receive a Cordial greeting hoping you are having a great day at Hotel Decameron Complex. Thank you for taking the time to share your opinion with us through this platform. It is gratifying to read that you are enjoying your vacations at your RDC hotel, as well as our facilities and the magical moments that the bay gives us. The most important thing for us is you and making your vacations the best by providing the service you deserve. It will continue to be a pleasure to be your hosts. Cordially. Karina Pastrán Guest Service Manager
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+1
Having read some of the reviews on this place we came here feeling a little skeptical, but after 3 years of not being able to holiday abroad I was very much ready for 2 weeks in the sun. I’ve been to Mexico before but to Cancun so was completely new to Bucerías and Decameron. First impressions - maybe somewhat rundown, but in all honesty the age of the building and resort is the main factor. Maybe some renovations slightly overdue? The front desk staff were very welcoming, introducing us to Decameron, advising us of Covid-19 precautionary measures (having travelled from England where we no longer have any restrictions or requirements for masks) otherwise we wouldn’t have known. Reception also provided us with extra masks for restaurants and stores around the resorts. There was another staff member who eagerly took all of our bags, and offered us a drink for the walk to our hotel room. The hotel room again first impressions quite basic, again slightly rundown. But the air conditioning was AMAZING, instant cool blast upon opening the door. Amenities were basic, no fridge or cooler or drink making facilities. The shower and bathroom area again quite old fashioned but to be honest this is all completely irrelevant to me - the room is for sleeping and washing, and I was very happy with what I was provided. Also great view from the balcony. The room was cleaned daily by the very polite maids, bottles of water provided upon each clean. The only gripe I have with the maid service is that the times they arrived varied, sometimes as early as 9am and if you were only just getting up or out the shower it was quite inconvenient. They were always happy to return later if not convenient, BUT the main issue is that if you put the do not disturb sign on the door, THEY WILL STILL KNOCK AND ATTEMPT TO COME IN. There are soooo many drink choices at the bars around the pools and the beach bar, also Corona on tap which was great. Food choices again good, however felt a bit “repetitive” as there wasn’t an awful lot of variation. I’m not a picky eater so happily ate most things. I can imagine if you travel with fussy eaters this could be an issue. The al-a-carte restaurants are the best however very difficult to book into as they fill up by 8am. So if you want to enjoy one of these restaurants be sure to get up early enough (although it is still a gamble). The pools are excellent, and an adult only area which was quiet and clean and only a stone throw from the bar. Overall the stay was excellent, I can’t say it was the grandest experience I’ve had by means of the hotel buildings itself, but the staff were all extremely friendly and helpful and couldn’t do enough for you. Very happy memories made from this place!…
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Best tip I can give - buy the large reusable cups from the gift stores on the resort. The bar...
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1 Helpful vote
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded yesterday
Dear Guest, Receive an affectionate greeting waiting for you having a great day. Thank you for sharing your experience with us through this platform. For Hotel Royal Decameron Complex it is gratifying to know that you enjoyed your stay and our All Inclusive service. However, we are sorry to hear about your experience with our Do Not Disturb sign. Our main purpose is to ensure that you enjoy your vacations to the fullest, therefore, we will continue to take the necessary corrective steps in order to improve our services every day and provide you with the service you deserve. We look forward to seeing you on your next visit. Best regards.
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+1
Older but well maintained resort. Wish the buffets would mix it up a little more but that's the only thing . Love the fact they had a adults pool as there was a lot of families and kids. Very short walk into Buceria. The reservation system for the special restaurants is web based, so a tablet or a phone is needed.
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Date of stay: June 2022Trip type: Travelled solo
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Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 2 weeks ago
Dear Mr. Bernal Receive an affectionate greeting waiting for you having an incredible day. At Hotel Royal Decameron we appreciate you sharing your experience in this, your Hotel. We are happy to know that you enjoyed your stay with us, we will continue to strive as we have done until now to always provide you with the service and facilities that you and your family deserve. It is and will be a pleasure to have you at the Royal Decameron Complex. We wait for you soon. Cordially. Karina Pastran Guest Service Manager
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My family (9ppl, 7-72 y.o) stayed a the Royal Decameron for ten days. We overall loved the area and resort. Pros: close to the airport, clean beach w/ soft sand and slow incline into water, in town, good food, clean, family friendly Cons: Wifi The hotel is older but clean. Beds were comfortable, AC worked great. All staff we interacted with were friendly and helpful. Some spoke more English than others but the only true challenge we had was if we got too off topic with our questions. Resort is very family friendly, pools were shallow and many small wadding pools for small children. Beach is great, not weedy or rocky. We loved being in town and took many walks into the community. We were very impressed with the food (no food allergies or preferences in our group). It was all great but we loved "Mexican" nights the best. We really enjoyed every meal we had. We tried all the al acarts, Brazilian was our favourite. Night time entertainment was hit and miss for our group. The performers are very talented but performances were not always as "family friendly" as we would have preferred. We did not enjoy audience participation nights as there were always participates who were obviously uncomfortable, embarrassed by what they were asked to do. Day time activities were fun and we joined in several times but in general were more geared for adults then kids. We would absolutely go back to RD, especially if we found another great deal. …
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Date of stay: May 2022
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Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 4 weeks ago
Dear Guest Receive a cordial greeting hoping you are having an excellent day. In name of all the Royal Decameron Complex we want to thank you for the time you spended sharing your valuable comments with us through this platform. We are delighted to read you ejoyed your stay in our Complex, our mexican nights, activities and walk through the magical streets of bucerias. Nevertheless, we will continue improving our wifi and implementing more children activities in order to you can enjoy your stay more than this time. Finally, It wil be a pleassure for us to have you again in Decameron and continue creating good memories. Sincerely Karina Pastrán Guest Service Manager
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Mary-Lynne and ... T wrote a review May 2022
Portage la Prairie, Canada2 contributions2 helpful votes
My wife and I stayed at the Royal Decameron Complex in Bucerias from 23-30 April 2022. This was our first stay at this hotel but not our first in the Puerto Vallarta area. WestJet and Tripadvisor rate this hotel as a 4 star location but it’s really only a 3 star. On the good side, the hotel grounds are beautifully maintained and the rooms are clean. Lots of iguanas wandering around the pool and a few even went for a walk across the very shallow areas. The complex has an adults-only accommodations block and pool area which is nice for avoiding the family noise and loud music at the other pools. Service at the bars is good and food at the buffets is decent. Not spectacular but pretty good. We weren’t able to book any dining at the a la crate restaurants (they were full by 7:00 AM) so we are unable to provide any info about them. As an alternative, we had a few meals at Karen’s on the Beach, a lovely restaurant about a 15 minute walk away into town - great food and great atmosphere. Customer service during our check-in was sub-par. Many of the front desk staff are not very proficient in English and that hampered many conversations. No one offered to bring our bags to our room and no one even directed us to it - we had to find it on our own. Our building did not have an elevator (only one building on the complex does) so I had to carry our bags up three flights of stairs. We were not provided with a key for our in-room safe (no, it wasn’t a “code” one) or even told of the requirement for a separate key for it. I had to call the front desk, have staff come to the room, call the front desk again, then go to the front desk only to be told there was a daily charge for use of the safe. After complaining, we were given the key for free but there shouldn’t be a charge for this - especially when the hotel itself advises guests to use the safe for valuables. Wi-fi reception in our room was non-existent. We had to go down to one of two designated areas on the complex to get any sort of decent signal. Some of the shops in Bucerias are lovely and, as always, shopping and bartering in the flea market/bazaar was a highlight. However, DO NOT BUY ANYTHING FROM MARIANO AT THE GALLERIA MAYA AND JEWELRY right outside the hotel gates. We were scammed out of $400 due to him double-running our card. We were told the first transaction “didn’t go through” (and shame on us for not double-checking) so he ran the charge again on a different machine. When we returned home, we discovered that the first transaction had gone into his personal account and second had gone into his business account. Bottom line - even with accounting for necessary changes due to COVID, this was not the vacation we expected and we will not be returning to this hotel again.…
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Date of stay: April 2022
Value
Rooms
Service
2 Helpful votes
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 31 May 2022
Dear Guest Recieve a cordial greeting hoping you are having an excellent day. At Hotel royal decameron Complex we appreciate that you share your experience with us. It is nice to know that you enjoy our grounds and activities. Nevertheless, we apologize for any inconvenience at the frondesk and with our a la carte aplication. . We are doing our best to improve each of our areas in order to provide you with better service and facilities. It will be a pleasure to have you with us again and continue sharing great experiences. Sincerely, Karina Pastrán Guest Service Manager
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This was probably our 6th visit to the Decameron in the last 10 years. We have never expected a high end hotel but have enjoyed the laid back feel. Our room change request to ground floor was honoured, so we were happy. No charge for the safe this time. THE GOOD : Block 5 area and pool is still very nice. Many staff are friendly. Anselmo, Dolores (omelettes), Cruz, bellboys Jose, Erick & Antonio, Oscar (bikes) Garry says hi. Omelettes always very good. Beautiful grounds & beach. Our maid kept our room cleaned every day. Drinks OK. Tables always sanitized. THE BAD: There have been no renovations and the place needs improvement constant paint touch ups do not help. The food has really gone downhill catering only to local visitors, we ate out a few times. Piccolo Restaurant is still very good, but you are very rushed. It’s about time for a fridge, coffee maker etc. This resort is no longer cheap. The doors to rooms could easily be kicked in. Room number on keys. Public washrooms in very bad shape. Problem getting small bills for tips at the front lobby, therefore we often couldn’t tip, most hotels provide this service. The staff are doing their best, and seem to be rushed off their feet, they need more staff in restaurants. It’s a fabulous location and could be so much better! We probably won’t return because we’d rather pay more elsewhere. Will have to do better if you want Canadians to return. Lynn and Mike…
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Date of stay: May 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 25 May 2022
Dear Mr. And Mrs. Thank you for the time you spended sharing your valuable comments with us. It is good to read that you enjoyed our adults pool and that our staff members attended you very well. Nevertheless, receive our sincerely apologies for the inconveniences you had with our restaurants and facilities. Our main objetive is you, that you enjoy your holidays and feel conforttable. We will continue doing our best to improve each area in order to give you a better service every day. It will be a pleasure to have you again in our Complex. Cordially Karina Pastrán Guest Service manager
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+1
It was my 3rd stay in this hotel. Things have changed due to Covid and unfortunately not for the best. Overall I had a good experience and a few issues that I had were resolved within the first 2 days. The hotel is due for renovation and the bathrooms definitely need an upgrade. The quality and variety of food had gotten worse. They are probably doing their best given the situation. Mexican à la carte restaurant was closed. The cleaning service was good and the beds comfortable. Most of the staff members were helpful and willing to accommodate. Excellent service from Angel and Idris at the bar and Lady at the buffet. Very good night shows and entertainment during the day. Keep up your great job Jaime Santana and the team! I hope the mask mandates will be lifted soon for the staff members. Hopefully things will improve soon and everything will be back to the Royal Decameron standards.…
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Date of stay: May 2022
Value
Location
Service
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 25 May 2022
Dear Madam Receive a cordail greeting hoping you are having an excellent day. Thank you for sharing us your experience through this platform, we really appreciate it. We are happy to know that you enjoyed our night shows and that our staff members served you as yuo deserve. Nevertheless, we are apologize for the inconvenieces you had during your stay. We are doing the best since the Covid start and we continue improve our facilities and services in order to provide you a better service every day. Finally, We hope to hear from you in your next visit. Sincerely Karina Pastrán Guest Service Manager
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Over the past 14 years, I've visited the Royal Decameron Complex four times. Maybe even five. If you were to look back, you'd see any review I've written on the resort has been glowing. I stayed in April of 2022 and not only was it disappointing for the Decameron, but probably a low point compared to any resort I've stayed at. The grounds are still beautiful, the colourful buildings bring a smile, the location is wonderful, and most of the staff is very friendly and helpful. The resort could certainly use a few updates, all of which I was aware of before booking my latest visit. The rooms don't have fridges, most of the buildings don't have elevators, and the rooms themselves are pretty dated. It would be nice to see a few improvements - like fridges in the rooms - given that the resort is quite large and finding something to eat or drink after 10 pm can be a chore. But, none of that accounts for my disappointment. These were all things I was aware of prior to arrival. The negative - I'm not picky about food. I can find something to eat almost anywhere, but this visit the food was routinely pretty terrible. Breakfast is always pretty easy - hard to go wrong with a fresh omelet. After that, it was all down hill... if you could get in to the buffet that is. I routinely waited in lines of 30 to 40 people (or more) just to get a table. Perhaps this is an issue of post-pandemic staffing issues or overcrowding, but on several occasions, I took one look at the line and opted to forgo a visit. Not really something you are looking for in an all-inclusive. The food quality was often so poor, that I dined off resort more often than on the resort. There were issues with the pools being quite dirty, even to the point of the adult pool being closed for a day and a half - something I have never seen at this resort. For the first time, I encountered rude staff, which again has never happened at this resort or any other resort for that matter. Again, this was not the norm and perhaps it is a case of being overworked and I can certainly understand that and will generally just forget it as an off moment. However, the totality of concerns from this latest visit leads me to giving what has historically been my favourite resort a sub-standard rating. My hope is that the issues will be resolved and perhaps some updates performed to return this resort to the standard it has previously achieved. For the time being, though, I'll be going elsewhere.…
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Date of stay: April 2022
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 23 May 2022
Dear Guest. In behalf of all the Hotel Royal Decameron Complex, we want to thank you for share your valuable comments with us through this platform. It is glad to know that you enjoyed our grounds, colorful builds and our staff attention. However, We are sincerely apologize for each of the drawbacks you had in our a la carte restaurants, pools and breakfasts. We will consider all your comments and share them with the corresponding area to improve our services and serve you as you deserve. Finally, it will be a pleasure to have the opportunity to be part of your vacation again and continue creating good memories together. Cordially, Karina Pastrán Guest Service Manager
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Arrived May 3, Rivirea Nuervet north of PV 1st full day left gratuitie for room cleaning lady, all serveses its just what we do on every vacation to Mexico. Gratuities follow accordingly, we saved money at this resort. Visited the room to get something @ 12:30 2nd full day, room next to ours was being cleaned. We returned to room 3:30 to have room not cleaned. After 2 unnecessary aggressive calls to guest service room was cleaned at 4:15. We unfortunately and still today May 18 feel it was discovered we were a same sex cpl when room was cleaned 1st full day. Service was real bad rest of our stay. It bothers me to this day I've thought about it alot trying to justify it otherwise. I tried to put it behind us but just can't being treated as such as a same sex cpl feels the same as racism. I have to leave a review. I can't wait to go back to PV definitely not Riviera Nuervet worst vacation in 6 yrs including PV Cancun Los Cabos.…
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Date of stay: May 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Karina Pastran, Atención al huésped/Recepción at Royal Decameron Complex
Responded 19 May 2022
Dear Guest, Receive an effective greeting hoping that you are well. We are deeply sorry for the situations you had during your stay with us that made you feel this way. We assure you that it was not our intention. All our guests are very important to us. The most important thing for us is that you enjoy your vacation and that each of our staff treats you as you deserve. We are already verifying these situations with the corresponding area to improve the service of our staff so that it never happens again. Finally, it will be a pleasure to have the opportunity to be your host again. Cordially Karina Pastrán Guest Service Manager
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PRICE RANGE
US$186 - US$295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal decameron vallarta, royal decameron hotel, royal decameron puerto vallarta bucerias, royal decameron mexico, royal decameron puerto vallarta mexico, royal decameron complex puerto vallarta, royal de cameron, royal decameron nuevo vallarta, royal decameron puerto vallarta hotel, puerto vallarta royal decameron, decameron puerto vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritBucerias
NUMBER OF ROOMS
620
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Claim Your Listing Frequently Asked Questions about Royal Decameron Complex
Which popular attractions are close to Royal Decameron Complex?
Nearby attractions include The Bucerias Art Walk (1.1 km), El Buzo de Bucerias (0.6 km), and Parroquia Nuestra Senora de la Paz (1.0 km).
What are some of the property amenities at Royal Decameron Complex?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Royal Decameron Complex?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Decameron Complex?
Yes, free parking is available to guests.
What are some restaurants close to Royal Decameron Complex?
Conveniently located restaurants include La Casona, Restaurant Le Bistrot, and Culi's Restaurant & Bar.
Are there opportunities to exercise at Royal Decameron Complex?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Royal Decameron Complex have airport transportation?
Yes, Royal Decameron Complex offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Royal Decameron Complex?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Decameron Complex?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (15.4 km).
Does Royal Decameron Complex have any great views?
Yes, guests often enjoy the ocean view available here.