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Grand Mercure Puka Park Resort

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Grand Mercure Puka Park Resort
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671 Reviews from our TripAdvisor Community

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Showing 616: English reviews
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Canberra, Australia
Reviewed 3 days ago NEW

As Accor vacation club members my wife and I had very enjoyable and relaxing week at Puka Park. Everything is as advertised. We occupied a complete chalet (42/43) set on a slope, up and in amongst the large trees and tree ferns with filtered sunlight coming down onto the north facing balconies, and our large. Everything you would expect of...

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Helpful?
Thank 65Graham65
Whitianga, New Zealand
Reviewed 5 days ago NEW

we went there for my husbands birthday and our wedding anniversary we were made to feel special the food is amazing the staff are friendly and helpful the surroundings stunning highly recomend it you want to spoil yourselves for awhile, the rooms are just amazing you could spend all day there and still feel special

Review collected in partnership with this hotel
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Helpful?
Thank lorraine c
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Lorraine Thank you for picking Grand Mercure Puka Park to celebrate both of your special days this year. We are thrilled you loved the amazing natural surroundings and chalets! We hope we see you again soon for another special occasion!

Sydney, Australia
Reviewed 5 days ago NEW

Lovely place to stay. Chalets were more than we expected set in lovely bush surroundings and very private. Staff couldn't have been more helpful and friendly. Food very enjoyable. Would definitely stay again.

Review collected in partnership with this hotel
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Helpful?
Thank lozchez
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Lozchez Thank you for taking the time to write a review of Puka Park Resort, Grand Mercure. Its great to hear we exceeded your expectation with the beautiful rooms and the staff were helpful See you on your next holiday!

Charlotte, North Carolina, USA
Reviewed 5 days ago NEW

I only had one night here and wished I had longer.. The rooms are built in the woods is separate building to really give the log cabin feel.. But, don't be fooled, the rooms are well appointed - mine had a full kitchen, full laundry and sitting/great room.. As a weary traveler, I was greeted warmly by Lauren (I think)...

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Helpful?
Thank bas0921
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Bas0921 What a great review! I'm sure the TripAdvisor community will get some great incites to the property from your comments. Hearing we have great staff is the best compliment I can receive as a general manager, thank you and rest assure I will pass the comments along to Lauren. We hope you come back to visit us and...

Sydney Australia
Reviewed 6 days ago NEW

We enjoyed our stay in a lovely part of the world. The hotel for once, fits into the environment instead of boasting about its size and concrete. We were happy with our accommodation except the couch in the sitting area was not the most comfortable (it converted into a bed) and thought that housekeeping needed improving eg the TV was...

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Helpful?
Thank 448Miles36
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi 448Miles36 Thanks for sharing your experience with us. At Grand Mercure Puka Park, We pride ourselves on providing genuine service and those little extra touches that make a stay memorable I'm very sorry you experienced issue with the TV in your room but i'm thrilled that the team was able to address the issue quickly for you. Its a...

Gold Coast
Reviewed 1 week ago via mobile

I feel like my view on this hotel could be bias based on the fact we had just spent a few days prior at the Hilton in Taupo, however I must point out that the Hilton was cheaper than Grand Mercure and the difference in quality was huge, thus why I needed to do this review. Firstly, the location is...

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Thank Melinda B
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Melinda Thank you for your astute comments regarding you Grand Mercure Puka Park. It’s always a pleasure to get a review from such a seasoned traveller Value for money is always a difficult subject to comment on. Hotels prices are often reflective on demand and supply. We might have been at a different price bracket due to the high...

uk
Reviewed 1 week ago via mobile

This is simply a great place to stay. A little isolated perhaps but the setting is simply beautiful and the rooms fantastic. Large/huge rooms with large balconies with great views. Lovely bathroom (well if you like showers; the baths are a bit difficult to access and aren't the largest!). The bar is likewise well situated with great views and the...

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1Thank severus
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Severus What a great review! thanks so much for sharing your experience with the world. I must say i'm a little disappointing with the comments regarding service as this is something we strive for perfection in. In saying that i appreciate your feedback and we will discuss it as a team to find improvements moving forwards. We look forward...

Reviewed 2 weeks ago

I'm not going to lie - I love staying in luxury places and it's great to find a place so nice relatively close to where I live. The service is great and the chalets are beautiful. All are separated by enough distance, and trees, to make you feel like you are there by yourselves. The decks all seem to be...

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Helpful?
Thank DistantVoyagerNZ
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello DistantVoyagerNZ Thank you so much for taking the time to write such a amazing review for us at Grand Mercure Puka Park Resort You have highlighted many fantastic aspects of your stay at the resort but we treasure the great service comments the most. Thank you again for sharing your memory's of a luxury escape with the TripAdvisor community...

Australia
Reviewed 2 weeks ago

We dropped in to shelter from the downpour and enjoy a coffee with a magic view over the forest in wild weather. Service was warm and friendly. Decore is a bit 70ish, but it fits comfortably in the setting Paid NZ$21 for three flat whites and three chocolate and berry muffins, so quite good value. Bonus though, was sitting through...

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Helpful?
Thank Physeter
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Physeter Thank you for taking the time to review your experience of Grand Mercure Puka Park Resort. Great to hear you had a good coffee and muffin in the lounge while looking over the beautiful backdrop that is Pauanui. I note we had a full refurbishment of that area only 18 months ago to bring it back to its...

Edinburgh, United Kingdom
Reviewed 3 weeks ago

The hotel is very attractive and location is good. The restaurant has some great views, and the quality of food is generally good. Service is good, but could be better. We enjoyed our stay and loved the Coromandel Peninsula.

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Helpful?
Thank Lyncol5060
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Lyncol Thank you for taking the time to write a review of Puka Park Resort, Grand Mercure. Its great to hear you had such a good stay with us and enjoyed the location of the resort. We hope to see you back again one day soon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: $174 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Priceline and ACCOR so you can book your Grand Mercure Puka Park Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Puka Park Hotel Pauanui
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our chalet 42/43 close to main building not far up the hill. other chalets are further up, staff golf buggy transports your luggage”
 of 5 bubbles 65Graham65, 24 Mar 2017 | Read review
“Get one near the resturant as some of the hills are quite step to climb if you are not fit, they will come and get you in there golf carts and drop you back to the room as well so no problem the chef there has to one of the best ever as the food was amazing”
 of 5 bubbles , 22 Mar 2017 | Read review
“Some rooms have airconditioning; request one if it's exceptionally hot. Otherwise the rooms are cool.”
 of 5 bubbles jetneter, 16 Feb 2017 | Read review
“All rooms looked good”
 of 5 bubbles 616kennethh, 5 Feb 2017 | Read review
“Be aware of the steep terrain of this property, certain Chalets are more accessible than others”
 of 5 bubbles Scott255108, 2 Jan 2017 | Read review
5 of 5