Grand Mercure Puka Park Resort
42 Mount Ave Pauanui Beach, Pauanui 3546 New Zealand
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Dining (55)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 2 hotels in Pauanui
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, just 1 hours 40 minutes from Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, heated swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Taxi service
Valet parking
Wifi
Hot bath
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Tennis court
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
Contact
42 Mount Ave Pauanui Beach, Pauanui 3546 New Zealand
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1085Reviews20Q+A100Room tips
Reviews
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Lovely staff and beautiful deck on a sunny winter day. This place has come out well from the Lockdown for sure! Met up with a friend for a cheeseboard and vino in the after sun and it could not have been better. Highly recommend for either a midweek or weekend early afternoon catch up. They have a fantastic happy hour too so when the sun goes down head inside to the massive couch area and warm fire!
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 2 weeks ago
Dear Kiwi_Tripping, thank you! We loved reading your feedback and are delighted you enjoyed your stay with us. Thank you! Best wishes, Mareile Jerosch-Hoehn General Manager
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Very good setup and friendly staff going out of their way to make our stay a special one. The resort is on hill side of a mountain so some chalets require them to drop and pickup guests but is not really an issue as staff comes out pretty quick.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Tawa rooms closer to the reception area are walking distance
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Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 3 weeks ago
Dear Seaside753863, Thank you! It was a pleasure having you stay with us and we are so grateful for your five star rating! Best wishes, Mareile Jerosch-Hoehn General Manager
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+1
We had a week here and found a big improvement on our last stay. Still some things to be ironed out but overall we had an excellent stay. Our room was nicely appointed. Just a couple of things would improve it like a Nespresso coffee machine as many upmarket places now have. We would have liked a robe but found out after we left, they can provide you with one, you just need to ask. It would have been nice to have movies with Sky as opposed to sport. We had a little issue with the restaurant but the chef was amazing and he listened well and then fixed the problem. I have also made a suggestion about the breakfast. The Continental is completely underwhelming and boring. It seemed nothing was homemade or special at all. I had a long talk to the manager (who is fantastic) and I understand the hotels limitations but really felt that the Continental breakfast needed a bomb underneath it. In the next few days we were there, there were some small changes made so its nice to know that they really listen. I hope they continue to improve and the next time be excited about eating the Continental breakfast. It will be great when I can also make myself a decent coffee with my breakfast and not just a hot chocolate, tea or black coffee. Lunch and dinner was fantastic and we had a many a beautiful meal- so tasty and reasonably priced. It was great to see some work has been done around the grounds to repot or remove dead pot plants and repair broken things around the pool. The heated outdoor pool was lovely- even in winter it is lovely to swim in. But overall it really was a fabulous week. Lots to see in the area, our room so peaceful and so lovely to wake to the sound of birds in the mornings. Our bed was comfortable and the room quite private. The staff were welcoming and friendly also. We will definitely be back again.…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 3 weeks ago
Dear AucklandWiz, thank you for your feedback and recommendation. As discussed previously. We are looking forward to be welcoming you back soon. Best wishes, Mareile Jerosch-Hoehn General Manager
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Nice room but very disappointed no Sky Movies as we had 3 days of rain .Great food in resturant recommend the shared platters great way to try different things the ocean boat main was my favourite .plates need to be cleared faster especially at breakfast
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Quiet relaxing location, restaurant very good and service first class. We stayed in a Tree Hut, if walking the paths are a little steep, although there is the option to be transported by golf cart. Would return again.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 27 Mar 2022
Dear Angela, wonderful to hear you had such a lovely time! Thank you for your stay at Grand Mercure Puka Park, we hope to be able to welcome you back one day soon. Thank you, Mareile Jerosch-Hoehn General Manager
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We have now been a few times to Puka Park's Restaurant for dinner, and have loved it. Firstly the setting is just beautiful, so private and quiet, hidden up in the trees overlooking Pauanui. You walk into the Restaurant and it is so warm and inviting, and so are the Staff. The food is excellent, there were six of us each time, and each time we all enjoyed our meals. Thank you
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Date of stay: January 2022
Rooms
Cleanliness
Service
Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 8 Feb 2022
Dear Ray, we couldn't be happier about your compliments! Thank you so very much for sharing and thank you for choosing Miha Restaurant! We hope to see you again soon, Mareile Jerosch-Hoehn General Manager
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Excellent accommodation nicely renovated New inside and modern. Very quiet so slept well. Highly recommended. Took our own breakfast and plates cutlery supplied . Parking easy , great service . Did have lunch in restaurant all good. Walk to beach easy 15 mins , shops 20 mins or so .
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Date of stay: January 2022Trip type: Travelled with friends
Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 2 Feb 2022
Thank you zeeba1, we love receiving five star reviews! Glad you had a wonderful stay, isn't the beach beautiful and so safe for swimming! Best regards, Mareile Jerosch-Hoehn General Manager
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+1
We came for a long weekend. We had a 1 bedroom interconnecting, so had kitchen facilities and two bathrooms and then two sleeping areas. (Fully recommend this layout for a family of 4). Make sure you alert at the time of booking that you require the day bed to be made up. There was enough towels/toilet paper/coffee supplies to carry us for the time we were there. Beds were comfortable and we all slept well. It's a very quiet setting. The only drawback is walking back up to our room from the pool. The pool was great, lots of places to lay out and was a lovely temperature. Really enjoy our stay and would love to go back some day.
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Date of stay: January 2022
Value
Location
Service
Room Tip: One bedroom interconnecting has kitchen facilities (no oven).
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Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 2 Feb 2022
Dear Mrs Banno, wonderful to read how much you enjoyed your stay. Thank you so much and we do hope to welcome you back in the near future! Best wishes, Mareile Jerosch-Hoehn General Manager
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Cannot grumble about room which was actually very good. However, the restaurant staff was absolutely shinning with an attitude that almost refused to serve the only non white customers being us. Although reservation was made it took them more than half an hour to provide seating. The best part however was that our order was not executed for over 2 hrs! we had to keep calling the waiters and finally the in charge of this restaurant. They finally served around 10.00pm and lo and behold it was shocking. They must have thought we did not now what scalloped potatoes are! A half boiled potato cake, dry as ever, without any cream or cheese was put before me at this godly hour. Everything else was also tasteless. They were not even courteous which spoiled our complete stay as we had to depend on fast food for the rest of our stay!…
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: All are chalet types so there is privacy and are much quieter than a normal hoteland
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Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 10 Jan 2022
Dear Chandiandy, first of all I am very sorry you feel this way. We strive to always deliver a smooth and totally satisfying dining experience to all our guests. I will not go into your racial accusation, I think that does not deserve a mention with our team made up of seven nationalities, normally many more than that we most certainly love all our guests. Has it been a very busy period over the last three weeks? Yes, with a population in town swelling up from 800 to over 20,000 and reaching record heights this year I will not deny that in combination with resourcing issues that affect any hospitality business in this area the team has done marvelously to look after especially our valued in-house guests and to serve as many guests at a level of service they deserve. When we do miss on delivering at the standard of service we pride ourselves for we are extremely disappointed. If we have missed an order we sincerely apologise. You have the right to expect a delivery at a reasonable speed, absolutely. We also apologise if there were quality issues with the food going out. When you dine with us we want you to be finishing the night feeling like you had a great experience. In this case you clearly did not and we are very sorry to hear and would like to apologise to you for this. Best wishes, Mareile Jerosch-Hoehn General Manager
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Whilst the accommodation is nice, don't bother with anything but the basic chalet. We booked an upgrade from the Tawa to the Rimu but the only difference is you get a shower over the bath! No separate shower, no sofa, no extra space! The photos and descriptions are misleading and the Hotel referred to the fine print which stated "some may vary in layout" and commented that "you booked with grab one" ... whatever difference that makes? The one receptionist went to see the manager but the response we got was by phone to the other receptionist that we had been given the correct chalet. The size of the basic room is stated at 29m2 and the Rimu 35m2 however our chalet measured 26m2! Maybe there is some other small print that states 'sizes may vary'? Misleading and un-sympathetic.
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Date of stay: October 2021
Helpful
Response from Mareile Jerosch-Hoehn, General Manager at Grand Mercure Puka Park Resort
Responded 31 Oct 2021
Dear KGH1966, we are sorry you didn't enjoy your Rimu Chalet. Yes, due to the floor layout there are two different designs however they offer the same facilities, with the difference that one room does not offer the additional day bed. We do not want you to be disappointed about a no doubt well deserved break, therefore I am going to send you a voucher to stay in our best room type our Toi Toi Apartment, which you hopefully will enjoy. Best wishes, Mareile Jerosch-Hoehn General Manager
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PRICE RANGE
US$153 - US$181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure puka park hotel pauanui
LOCATION
New ZealandNorth IslandWaikato RegionCoromandel PeninsulaPauanui
NUMBER OF ROOMS
48
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Claim Your Listing Frequently Asked Questions about Grand Mercure Puka Park Resort
Which popular attractions are close to Grand Mercure Puka Park Resort?
Nearby attractions include Mount Paku (3.5 km), Pauanui Beach (1.5 km), and Sailors Grave (7.3 km).
What are some of the property amenities at Grand Mercure Puka Park Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Mercure Puka Park Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Mercure Puka Park Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Mercure Puka Park Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Mercure Puka Park Resort?
Conveniently located restaurants include Manaia, The Old Mill Waterfront Cafe, and Tairua Beach Club.
Are there opportunities to exercise at Grand Mercure Puka Park Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Mercure Puka Park Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Puka Park Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Puka Park Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Czech.