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NauMai Motel
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About
4.0
#2 of 2 lodges in WhakatāneLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
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Good to know
HOTEL STYLE
Budget
Languages Spoken
English, Chinese
Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
BBQ facilities
Non-smoking hotel
Laundry service
Room features
Air conditioning
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Location
61 Landing Road, Whakatāne 3120 New Zealand
Getting there
52 Restaurants
within 10 kilometers
28Reviews0Q+A5Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
STAYED ONE NIGHT IN A STUDIO UNIT , WAS EVEN GIVEN A DISCOUNTED PRICE
LARGE COMPLEX AND MY ROOM WAS AT REAR OF COMPLEX WELL AWAY FROM MAIN ROAD TRAFFIC
LARGE UNIT PERFEXCTLY ADEQUATE FOR A COUPLE , LARGE KING SIZE BED WITH GOOD QUALITY FURNISHINGS
Housekeeping standards were very good , even taking into account the age of the complex
TV was a modern large screen , put a lot of Wellington hotels to shame with the TV size
No paper in the morning but that was probably reflective in the price
Reception was done by a couple who both displayed good service standards ,
Would recommend to anyone looking for an overnight stay
LARGE COMPLEX AND MY ROOM WAS AT REAR OF COMPLEX WELL AWAY FROM MAIN ROAD TRAFFIC
LARGE UNIT PERFEXCTLY ADEQUATE FOR A COUPLE , LARGE KING SIZE BED WITH GOOD QUALITY FURNISHINGS
Housekeeping standards were very good , even taking into account the age of the complex
TV was a modern large screen , put a lot of Wellington hotels to shame with the TV size
No paper in the morning but that was probably reflective in the price
Reception was done by a couple who both displayed good service standards ,
Would recommend to anyone looking for an overnight stay
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Date of stay: August 2013Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles and Sha... R, Owner at NauMai Motel
Responded 5 Sept 2013
Thank you for your review and we are glad that you enjoyed your stay. We have complimentary newspapers in our office available to people who stay here, sorry we should of made it known. We hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a week while working in the area. It is an older style motel but I found the room excellent value for money, warm and very clean. It is on the main road but the rooms are quiet and it is close to restaurants and supermarket. The new owners were helpful and friendly. Great place to stay.
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Date of stay: April 2013Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles and Sha... R, Owner at NauMai Motel
Responded 5 Sept 2013
Thank you for your review, since your stay we have changed the linen in our rooms and have had some positive comments from our guests, we hope to be able to accommodate you again when you are next down this way.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was heading to Whakatane to watch one of my favourite bands play, rang up Naumai late thursday afternoon and booked a 1 bedroom apartment for 5, nice clean room and great facilities. We had to travel into the town centre and were booking a taxi when Charles the owner told us he would drop us all off and even had to do 2 trips. Would be recommending to my Family and friends awesome place to stay cheers
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Date of stay: June 2015Trip type: Travelled as a couple
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The person in the reception is the rudest person you could ever expect in a hotel reception. We were leaving and it was 10.05am and this person came to our room, and knock in our door. We were about to leave and when I opened the door he entered the room and very rude say to me that I have to leave. I said I was leaving, and he said NOW. I said I was going to register my impressions here on Booking and he started to threat me saying he would charge U$50 more in my credit card because the 5 minutes delay. He was tremendously aggressive and I think a person with such education shouldn't being working with people cause he is the rudest person you could expect. The room stinks badly, specially the bed sheets, and the reception smells strong smell of food. Save yourself a headache and stay somewhere else.
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Date of stay: September 2016Trip type: Travelled as a couple
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 25 Sept 2016
Mr Marcos you must be an honest hardworking person of your community to say such things? whether it was 5 minutes 10 or 15 minutes past checkout time is not the point, it is the understanding of all people no matter what colour, creed or ethnicity you are that there are rules and policies set in this world of ours to ensure all gods creations benefit from such things and that peace and harmony befalls us all.They are also there so that both sides get the opportunity to enjoy without causing chaos and undue rest to those of us who are just out there trying to make an honest living so that our children grow up not to be law breakers but good and honest citizens of our community by sticking to these rules, so Mr Marcos your extra 5 mins breaks all of these such rules and causes a lot of problems for other honest and hardworking people who just want to get on with the job at hand so that the rest of their working day doesn't get too much interrupted and frustrations caused by others doesn't affect family life. There is no point trying to say what really happened because what you have written is plain lies! I know for sure people are willing to make up their own minds about anything, something, whomever and wherever. Have a wonderful day Mr Marcos.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never given a bad review however this motel was very disappointing to say the least.
1/ Curtains were coming off hooks
2/ light above a bed didn't work.
3/draw handle coming off.
4/ only 4 coffee sachets for 3 adults.
5/no hairdryer.
6/ poor cleanliness.
7/room bad state of repair
8/ only one bedside table for double bed.
9/ no one in reception to sign out
10/ TV had crack in screen
11/ fraying towels.
Have stayed here before and had nothing but good to write.
Please accept as constructive criticism to improve your establishment.
1/ Curtains were coming off hooks
2/ light above a bed didn't work.
3/draw handle coming off.
4/ only 4 coffee sachets for 3 adults.
5/no hairdryer.
6/ poor cleanliness.
7/room bad state of repair
8/ only one bedside table for double bed.
9/ no one in reception to sign out
10/ TV had crack in screen
11/ fraying towels.
Have stayed here before and had nothing but good to write.
Please accept as constructive criticism to improve your establishment.
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a room to the rear of the complex for one night. The Free WiFi was not usable in this rear unit - dropped out so frequently was unusable. The bed proved to be very hard and uncomfortable. The dish clothe provided was badly stained - not a good look. The batroom window glass was spotted with mould and also window frames. A bed lamp only worked briefly then nothing. In the unit information book it said to tell the management of any things not right or suggestions to improve enjoyment of stay. On departure the following morning I mentioned to the person in the office about the bed lamp but they didn't appear to be interested . Next I mentioned the WiFi problem and was quickly told that it was FREE so what's the problem. Was told I should have come closer to the office for a better reception. Was told we had a cheaper unit so couldn't really expect any thing else. This showed me instantly a management with a very bad attitude. I thought it would be a waste of time to mention the other items not up to standard.
MY ADVISE - IF YOU WANT A GOOD MOTEL EXPERIENCE - AOID NAUMAI MOTEL AT ALL EXPENSE. You are not likely to get quality accommodation that will give you a truly enjoyable stay when management have a very bad attitude toward customer satisfaction.
MY ADVISE - IF YOU WANT A GOOD MOTEL EXPERIENCE - AOID NAUMAI MOTEL AT ALL EXPENSE. You are not likely to get quality accommodation that will give you a truly enjoyable stay when management have a very bad attitude toward customer satisfaction.
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Date of stay: April 2015Trip type: Travelled with family
Value
Cleanliness
Service
Room Tip: Avoid this motel. Management has a bad attitude to customer satisfaction.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from naumai, Owner at NauMai Motel
Responded 28 May 2015
Thank you so much for bringing to our attention your dissatifaction, My wife and i had taken the kids away for that weekend and we had used motel minders to look after the business while we were away and were shocked to find out that they had kept this from us even to try and delete our tripadvisor page so we wouldnt find out...we will definately not be using them again. We sincerely apologise for the bad attitude that you recieved from the manager at that time and do not condone that kind of behaviour. On the other issues you raised we have a technician in who is currently awaiting for another aerial to be put into our courtyard so there shouldn't be any connection issues to our wifi once that is up and running, the beds were double beds before we took over and all were replaced with brand new queen beds and are very popular with guests, all linen except sheets and pillow cases (sourced out) are washed thoroughly and reused, dish cloths are used for removing stains and washing dirty dishes but rest assured they are put through a thorough wash, the bathroom windows are frosted and once mould settles in you cant get rid of it and we have tried our best to get rid of it, there is no other way other than to replace the window, we have a cleaner who has been here for 30+ years who tells us the windows have been like that since she has been here, We are an older Motel, we are trying our best with what we have which is why our rates a reasonable and we highly value the importance of the cleanliness of our rooms. Again we sincerely apologise for how you were treated, my wife and I hope one day you will be back to experience true kiwi hospitality.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can't really complain about the establishment. Late check in (around 7pm) due to travel. We are a youngish couple and not used to staying in motels motels and such so maybe not too familiar with the ins and outs of it. Room suitable for our needs though not really my style but that's just personal preference really. was a bit put off by by an unpleasant white stain on a cushion/pillow on the bed that I had had my head on. But only real complaint our treatment the next morning. I recall asking my partner when we had to leave and he said no one told him. I intended to follow up but forgot. After a late night we overslept and were woken by a phone call to the room at 10.15 reminding us that check out was at 10. I apologise and said we would be out shortly. We quickly rushed to tidy up our rubbish (we had had take out and some drinks) and do our dishes and I also brushed my teeth and wiped my face with a hot wash cloth. As I was doing so there was an angry banging on the door and I overheard a man tell my partner that if we weren't out in 5 minutes they would be billing his credit card extra. I checked the time and it was just before half past. I understand that WE were the ones running late and "in the wrong" but I'm sure we didn't cause any harm and it kind of ruined my whole experience. We could have left straight after they called but I felt it was common decency to at least put.our rubbish in the bins andnytnd was our plates. Next time I won't for fear of extra charge :(
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Date of stay: December 2014Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles and Sha... R, Owner at NauMai Motel
Responded 18 Jan 2015
Thank you for posting your review, we are really sorry that your stay with us was ruined at the end, you are right you were not informed what time check out was the next morning and in response to this we now have signs in our reception stating this. We are happy to cater to late check outs, on this occasion our cleaners were waiting around to be able to clean your room, things could of been handled different our end and because of this we are sorry.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an unforgetable stay at the Nau Mai Motel. We were so unlucky that our rented car was stolen during our stay , but Sharlene and Charles were so understanding and helpful that we managed all the inconveniences - and, in addition, a lasting memory.
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Review collected in partnership with this hotel
Date of stay: February 2014Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles and Sha... R, Owner at NauMai Motel
Responded 18 Jan 2015
Thank you for taking the time to write a review, sorry for the late reply. We are happy that you enjoyed your stay even under frustrating circumstances, we know that the rest of your stay in NZ was enjoyable and hope that one day we will get to see you back here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Drove in off the street, happy for the price and value of the room
great place nice and quiet, but very stuffy in the room, a fan would been nice
Had problems trying to connect to the wifi which was sad, but never mind.
in a nice location
great place nice and quiet, but very stuffy in the room, a fan would been nice
Had problems trying to connect to the wifi which was sad, but never mind.
in a nice location
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Date of stay: April 2014Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles and Sha... R, Owner at NauMai Motel
Responded 18 Jan 2015
Thank you for taking the time to post a review, sorry about the late reply. We are glad that you enjoyed your stay, all rooms now have fans and we have changed the signal for the wi-fi so should be strong now.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The unit was clean and tidy. We had a unit at the back which was quiet. Thought the price was reasonable and owners very helpful. We were just passing through and the information where to go for a meals was good. We would stay again if passing through again. Thanks
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Date of stay: January 2014Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles and Sha... R, Owner at NauMai Motel
Responded 10 Feb 2014
Thank you for your review, we are glad that you enjoyed your stay with us and look forward to welcoming you on your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"We had the end corner room which meant we had more privacy and not many people walking past....we are near the main road but that doesn't detract from the quietness."Read full review
LOCATION
New ZealandNorth IslandBay of Plenty RegionWhakatāne
NUMBER OF ROOMS
18
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about NauMai Motel
Which popular attractions are close to NauMai Motel?
Nearby attractions include Ohope Beach (6.7 km), Julians Berry Farm & Café (3.0 km), and Mataatua: The House That Came Home (2.6 km).
What are some of the property amenities at NauMai Motel?
Some of the more popular amenities offered include free wifi, free parking, and laundry service.
Which room amenities are available at NauMai Motel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at NauMai Motel?
Guests can enjoy barbeque facilities during their stay.
What are some restaurants close to NauMai Motel?
Conveniently located restaurants include Cafe Awa, Roquette Restaurant & Bar, and Kopeo Indian Restaurant, Bar & Takeaway.
Which languages are spoken by the staff at NauMai Motel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to NauMai Motel?
Many travellers enjoy visiting Te Papaka (2.1 km).