We visited the Whakatane i site and booked and payed for a nights accomodation through the agent there. On arrival at tourist court we were unimpressed with what we found and worse than that we were required to pay another $50 over and above the tariff we had already paid at the I Site. We did not stay and the I Site placed us in another accomodation.
We were in unit 5 lovely and quiet ,no traffic noise. The unit was very spacious and spotlessly clean. The hosts were very welcoming ,friendly and approachable. Comfortable bed ,great nights sleep we were refreshed and ready to journey on next day. Would we stay again at this motel ? yep sure will.
Room was very clean, neat & tidy. Prior arriving called reception to inform that we will reach half an hour late due to traffic. On rrival Alison welcomed us very well, absolutely amazing. At night we used BBQ & Alison husband (assuming) came to help us to switch it on & gave us oil spray, tong etc, much appreciated. Only thing was fridge was not working properly & it was pretty late so we didn't disturb. Overall we had an excellent experience.. Highly recommend to everyone!
Worst experience ever! Has no idea how to treat paying patrons. Never again. Overpriced, rude and an all round fail! Perhaps a course in customer service wouldnt go astray. I hope no one else gets treated like this. Room manuals definitely need updating. Especially stating no refunds!!!
We stayed 2 nights in April and could not have asked for a better experience. The units are so well set up. The welcoming assistance by reception staff throughout our stay was appreciated. On site laundry helped us through a couple rainy days so we could enjoy the area to the fullest. Property on a main road, near a supermarket grocer but very peaceful.
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