We were in unit 5 lovely and quiet ,no traffic noise. The unit was very spacious and spotlessly clean. The hosts were very welcoming ,friendly and approachable. Comfortable bed ,great nights sleep we were refreshed and ready to journey on next day. Would we stay again at this motel ? yep sure will.
Room was very clean, neat & tidy. Prior arriving called reception to inform that we will reach half an hour late due to traffic. On rrival Alison welcomed us very well, absolutely amazing. At night we used BBQ & Alison husband (assuming) came to help us to switch it on & gave us oil spray, tong etc, much appreciated. Only thing was fridge was not working properly & it was pretty late so we didn't disturb. Overall we had an excellent experience.. Highly recommend to everyone!
Worst experience ever! Has no idea how to treat paying patrons. Never again. Overpriced, rude and an all round fail! Perhaps a course in customer service wouldnt go astray. I hope no one else gets treated like this. Room manuals definitely need updating. Especially stating no refunds!!!
We stayed 2 nights in April and could not have asked for a better experience. The units are so well set up. The welcoming assistance by reception staff throughout our stay was appreciated. On site laundry helped us through a couple rainy days so we could enjoy the area to the fullest. Property on a main road, near a supermarket grocer but very peaceful.
It was clean and comfy motel, clean room and en-suite bathroom, and comfy beds, with sky TV, kitchenette and small fridge. Our room was a family room, fit from standard 2 person using double bed in the bed room, but also able to be used by a family with 4 members using the extra single bed and sliding rolling bed in the living room. Nice and quiet in the night although next to the main road of Whakatane. The owner/manager was friendly and helpful, and the bonus was a separate SPA ROOM, free for the guests, nice.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing