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Our shower was broken and we had to complain twice before it was fixed one room was very damp and one of the blinds was broken. However the staff were friendly and the food was good especially the Spanish omelet . The view and surrounding...More
Response from Javier C, Propietario at Hotel SurfancesResponded 3 August 2018
We are happy to know that the service and food were up to your expectations.
Our team works every day to give the best to our clients, which is a simple but very clean hotel. We offer you our sincere apologies for the...More
We visited the city of Suances on our Easter holidays , the city and were abouts are beautiful, but the hotel terrible. Although it's a three star hotel, it's old, dated and cold. Our bedroom was cold and dark, the heating system wasn't working although...More
2 Thank Mary M
Response from Javier C, Propietario at Hotel SurfancesResponded 2 weeks ago
Dear Mary M
Our team works every day to give the best to our clients, which is a simple but very clean hotel. We offer you our sincere apologies for the inconveniences that you had during your stay.
Thanks to your comments we can improve...More
A very clean and comfortable hotel, with friendly staff. Breakfast was continental style and plentiful. Evening meals were a great disappointment, hence we ate out, the last three nights.
The hotel is only a few hundred yards from a beautiful beach and marina.
2 Thank AngleseyFamily
Response from HotelViveroII, Director General at Hotel SurfancesResponded 11 July 2016
We feel sad about the meals, but I think that this fact depents on the taste of each one, for some people the food is one of the strong points in the hotel.
We feel sorry about this and hope to see you again
The hotel is clean and has nice size rooms which could do with more electric points a waste bin in the room and more hooks eg; in the bathroom there is nowhere to hang clothes. The main criticism is the really dreadfull food. Most people...More
Hotel comfortable and ideally sited for beach and harbour. Breakfast ok, not a lot of choice. Evening meal, hit and miss, strange combinations. All meals spoilt by vegetables being over cooked. Staff friendly. Tour very good, plenty to see, lovely tour guide and excellent coach...More