Pullman Magenta Shores Resort Hotel
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Pullman Magenta Shores Resort Hotel

1 Magenta Dr, Magenta, New South Wales 2261 Australia
Traveller (344)
Panorama of the Two Double Villa at the Pullman Magenta Shores Resort
360
Panoramas (5)
Living Space
Room & Suite (177)

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About

4.0
#1 of 1 resort in Magenta
4.2 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Great View
Languages Spoken
English
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid internet
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Tennis court
Fishing
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Iron
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
891Reviews18Q+A100Room tips

Reviews
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Detailed Reviews
83bronwyn wrote a review Jan 2020
3.0 of 5 bubbles
We enjoyed relaxing by the pool and liked that lifeguards patrolled the beach near the Hotel. We were disappointed that there was no daily room service for the nightly price of the studio. Limited place to hang towels as towels were not replaced until after our third night. We were happy to save water and reuse towels but they should provide more hanging space. Room air conditioner and fan were malfunctioning and no plug provided for the bathroom basin. There was reference made in places to refer to the compendium in our room but we couldn’t find one. We (3 people) went to utilise the restaurant and were told, at 7:30pm that they couldn’t fit us in until 8:00pm but only 2 of us. The restaurant was not even half full. Another couple who had come before us were also turned away and were unimpressed. We we were also told Wood fired pizzas were unavailable due to the fire bans. We had to then drive to the Entrance to get dinner. Overall Magenta shores was nice but for the price will need to address these issues before we would return.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GR_Canberra wrote a review Aug 2020
Canberra
4.0 of 5 bubbles
We selected a studio room for an overnight stay, mostly because the property has an indoor pool (necessary in winter). While the time we had and the weather prevented us from fully enjoying the resorts facilities, it was a pleasant visit and we are keen to return when the weather is more appropriate for a beach-front break.
We should also mention the service – great friendly staff who, within the confines of COVID-safety, were very welcoming and helpful.

Like most accommodation, COVID-19 presents a challenge for the hotel. Menus are limited, access to facilities tightly controlled and staff masked. We have to live with it but it can impact on your experience.

Now one minor complaint – pay for use WiFi! It’s not acceptable and its only price gouging. I’ve encountered pay for use WiFi more often in Australia, than just about anywhere else in the world. It stuns me that a 1 star place in East Timor can provide free WiFi but not 5 star Australian hotels.
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Date of stay: August 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Magenta Shores, General Manager at Pullman Magenta Shores Resort Hotel
Responded 22 Oct 2020
Good morning GR_Canberra, Thank you for taking the time to share your recent stay with us at Pullman Magenta Shores Resort. We are so glad you enjoyed your stay! Our Team care about your safety and well being and it was so nice to read that you felt safe throughout your stay during these unprecedented times. I do apologise that we did not recommend to you our Loyalty programme ALL - Accor Live Limitless loyalty programme which offers free WIFI at our Hotels. If you require assistance to join please do contact our Team as we would be happy to assist. Thank you again and we do hope to welcome you back again soon. Kind regads, Rebecca King Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exploration283375 wrote a review Oct 2020
Newcastle
4.0 of 5 bubbles
Situated not far from the Entrance, this resort venue is like a standalone community than your standard hotel. We stayed in a 2 BR villa, with 2 bathrooms, full kitchen and a large relaxed living area. Most of our meals were in the Pullman restaurant, which were of a high standard. There was no buffet breakfast due to Covid, however a la carte breakfast was still very good, but lacked the variety one typically enjoys on holidays. Hopefully buffets will return in due course. The kids enjoyed the indoor pool and tennis court, and Magenta beach itself is a short but difficult walk on soft sand. Some type of hard boardwalk would aid in making this a more accessible amenity. Overall, this was a great family base to enjoy the Centrsl Coast attractions, highly recommend if you can book at a good value rate per night.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Magenta Shores, General Manager at Pullman Magenta Shores Resort Hotel
Responded 22 Oct 2020
Good morning Exploration283375, Thank you for taking the time to share your recent stay with us at Pullman Magenta Shores Resort. We are so glad you and your family had a wonderful time with us and we hope to welcome you back again soon. Kind regards, Rebecca King Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kristinew0212 wrote a review Jan 2022
2.0 of 5 bubbles
We stayed in a Studio King Room for 2 nights. Premium prices paid but the experience didn't feel premium at all :( Where do I even begin:
1. We were so shocked to find cockroach in the bathroom! Cockroach spray was left in the room - please resolve the pest problem rather than having your guests fend for themselves :(
2. We ordered room service (pasta $31, fried chicken burger $24) which arrived quickly and the pasta was cooked perfectly al dente but it tasted really bland (I couldn't taste the truffle at all!) and the burger had the buns partially burnt and the quality of the fries could be improved (it was thickly cut but was undercooked so the potatoes were tough and not crunchy). For $55 for two meals we expected the quality of the food to be a lot better. Food came in takeaway containers which diminished the dining experience even more but the rooms did have plates and utensils available, which brings us to points 3 and 4
3. There's no daily housekeeping. For a 5 star hotel I would have thought this was standard... I understand this is for the sake of being eco friendly, but it might be better if guests can just opt out of daily housekeeping should they choose rather than not have it at all
4. As there is no daily housekeeping you'd basically need to clean used dishes yourself (Dish soap and sponge provided in the room - the last thing I thought I'd be doing during a 5 star hotel stay is the dishes...)
5. No 24 hour reception. We got back to our room pretty late on our first night and we realised that there were no toothbrushes in the bathroom. I understand that a lot of hotels only provide toothbrushes upon request nowadays, but as the reception is not 24 hours we had no choice but to drive to 7/11 in the middle of the night in search of toothbrushes and toothpaste
6. Curtains, walls and carpets are stained. Room and bathroom need a serious refresh. Swimming pools were a bit of a let down
7. Don't think the rooms have any soundproofing, so expect to get woken up by your neighbours' loud door banging
8. The only saving grace for us was the access to a private beach and the location is pretty good, only 10 minutes away from the town centre

I've never written a hotel review in my life, but this is the first time we've been seriously disappointed by a "5 star hotel" that I felt the need to post a review to share our experience. This feels like a 3 star hotel (at best) masquerading as a 5 star hotel :(
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Date of stay: January 2022
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David McDonald, General Manager at Pullman Magenta Shores Resort Hotel
Responded 8 Jan 2022
Good morning kristinew0212, Thank you for taking the time to share your recent stay with us. I am sorry that your stay did not meet your expectations so please allow me to express our sincere apologies. Please be assured that the pest control and cleanliness of our rooms are to standard however, being on a sand based Resort and with the recent warmer weather there is an increase of insects. Our Housekeeping Manager Dylan will audit the room you stayed in to look into and address the curtains, walls and carpets. We are working towards a zero carbon imprint and sustainability as an Estate; as our villas are now eco-friendly with no daily servicing. Should you wish to add this on for a future stay please do let out Team know. Our Food and Beverage Manager Lucy is looking into your room service feedback provided as it is unusual for us to receive feedback like this so please know that we do take feedback likes provided very seriously and it is our hope you will allow us the opportunity to welcome you back again soon. Kind regards, Rebecca King Guest Relations Front Office Manager
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888Ian wrote a review Jul 2020
Singapore, Singapore
5.0 of 5 bubbles
We received the normal very high standard of Accor hospitality in this resort, which caters for both golfers and non-golfers. All staff coving reception, Shallows Bar and the main restaurant were extremely friendly, helpful and professional. All Covid-19 safety guidelines were followed. We stayed in a three bedroom apartment which was very spacious, contemporary and very well equipped. Our friends stayed in a one bedroom apartment, which was beautifully appointed, spacious and spotlessly clean throughout. The accommodation is to a very high standard. The meals served in the Shallows Bar offer a great choice at very competitive prices. So even though the main restaurant is only open from Thursday to Sunday, the Shallows Bar offers an excellent alternative in an informal setting.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eugene wrote a review Oct 2020
3.0 of 5 bubbles
We have been here 2 times a few years back and had a great time so thought we would visit again. We Stay here for 2 nights in a 3 bedroom villa.

The Good
Location is 1hr from Sydney.
Spacious villa and rooms
Nice pool for kids
close to entrance town centre
Nice view of golf course
Air conditioning easy to use

The Bad
The rooms are a little dated than I remember.
Furniture is dated and needs updating
Blinds were coming off rollers, light bulbs not working
The dishwasher was really bad...not easy to use and when i did figure it out, it did not clean anything, so had to hand wash everything again with the little dishwashing soap provided.
For a 3 bedroom villa which sleeps 6 guests, only 4 dinner plates provided? But there is like 20 forks and 20 spoons and 20 knives...Doesn’t make sense.
Beach behind the villas is nice but not suitable for swimming for adults or children so no point going to the beach

Overall i gave 3/5 as it’s not really 5 stars as you expect and pay for. I would still recommend it if you can get a weekday room rate and you can overlook the indiscretions. However I wouldn’t stay during peak school holiday periods or weekends due to the high price. I would question the 5 star rating though...as you expect top quality all around for 5 stars. Possible downgrade to a 4 star at best.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman Magenta Shores, General Manager at Pullman Magenta Shores Resort Hotel
Responded 22 Oct 2020
Good morning Eug33e, Thank you for taking the time to share your recent stay with us at Pullman Magenta Shores Resort. I apologise that this stay did not meet your expectations from your previous stay with us. We do appreciate your feedback on your accommodation and I will ensure the areas of concern mentioned are addressed. Overall, I was happy to read you enjoyed your stay with your family and we do hope to welcome you back again soon. Kind regards, Rebecca King Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ferries1 wrote a review Jan 2020
Australia
3.0 of 5 bubbles
A very large resort with many many rooms. It seems alot of people actually live there permanently. U need a car to get to reception if you want to go to the gym, indoor pool or restaurants if your room is located at the end of the wing. The pool was very disappointing in that it was small and location was out of the way. I feel they should have more then 2 small pools for size of the spread out resort.
I paid for the kids package $30 and there was no value there. He just got to make a free small pizza. He was charged $15 breakfast so kids don't eat free. He is 8 years old. The beach close by behind the resort is not really for swimming and isn't nice.. I wouldn't go back.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sydney Mum wrote a review Jan 2021
3.0 of 5 bubbles
We stayed here for 3 nights in a 2 bed villa at peak season. Having read other recent reviews I would say that they are fairly accurate. My overall view is that it is a great option just 90 minutes drive from Sydney for a family resort get away but if you pay the premium rates (like I did!) you may be disappointed as it falls short on a lot of little things.

Some things I would say to help you plan/decide:

Cleanliness I would say was ok. indoor areas were better than some outdoor areas which seemed a bit neglected.

Only had crockery and cutlery for 4 so constantly washing up/running the dishwasher. My apartment was nice and well set up with lots of space and full kitchen including oven and fridge/freezer (but my friends villa didn't have the freezer).

Vodafone does not work here. Telstra is fine. The internet in my villa worked but no-one knew the right password. It took them too long to resolve and in the end they gave me a telstra "dongle" on my second day. They had forgotten to put the blinds/curtains back up in our villa so in the evening we were quite exposed. Taps were on wrong so had to adjust them to the right position to stop them otherwise they dripped. No major things just annoying stuff that added up.

Our villa no netflix or other modern TV options which I know other villas did have.

Tennis was great and easy to book the court but charged me $20 which I wasn't expecting (unsure if that was court hire or because we borrowed 3 rackets)

Beach is beautiful but very rough and not for swimming - too dangerous.

There are 3 pools. Indoor that you need to book a slot in (due to COVID) which was good for lap swimming. Rock pools which are small and ideal for little kids. Main pool which is great for older kids.

There is a kiosk by the pool which was great in theory but again the detail just wasn't there. It only opened on nice days at 12. When it did open the guy didn't have half the stuff he needed to make our order as it hadn't been stocked apparently. No ice creams had been stocked despite being a hot day and having at least 20 kids around the pool.

This sort of sums up the whole place for me.... it was a great stay and the ideas/infrastructure are all there to make it an exceptional family resort so close to Sydney but it just kept falling short on delivering.
Hope that helps!
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Date of stay: January 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David McDonald, General Manager at Pullman Magenta Shores Resort Hotel
Responded 18 Feb 2021
Good afternoon Notkeentobesearched, Thank you for taking the time to share your recent stay with us at Pullman Magenta Shores Resort. We are so glad you enjoyed. It is feedback like yours that helps us improve on our service and facilities and we really appreciate your detailed review. We do hope to welcome you back again soon. Kind regards, Rebecca King Guest Relations
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Brooke1000 wrote a review Apr 2022
Bronte, Australia
3.0 of 5 bubbles
We recently stayed for a weekend in a 3 bedroom villa. This resort has so much potential to be a great holiday destination just a short drive from Sydney but having previously stayed here, probably 12 years ago, I found that the villas haven’t changed. 12 years on they are very well worn and in need of a facelift - very worn carpets, blinds and furniture.

Cleanliness was questionable - dust accumulated in the corners of rooms and on light fittings and the lounge and rug in need of a steam clean. The hotel does not provide a daily housekeeping service unless you are prepared to pay extra. They cite this is done for eco reasons. Really? I’m not sure that sending in someone to remake beds and give the villa a general tidy up impacts the environment - I’d suggest this is due to cost savings or staffing issues.

Day spa visit was excellent, breakfast a fairly standard buffet but a hit with the kids after 2 years of COVID putting a stop to buffets. The restaurant is obviously struggling with a current lack of quality staff available as the dinner was very mediocre and the service a little hit and miss.

The kids loved the indoor and outdoor pools. I really hope that the villas will be given a refurbishment as this resort does have a lot to offer for a family getaway.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David McDonald, General Manager at Pullman Magenta Shores Resort Hotel
Responded 9 May 2022
Good evening Brooke1000, Thank you for taking the time to share your recent stay with us. We appreciate your feedback and apologise that your stay did not meet your expectations. I hope that you will allow us the opportunity to welcome you back again soon for a better experience. Kind regards, Rebecca King Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew wrote a review Aug 2020
Sydney, Australia
1.0 of 5 bubbles
We stayed in 4- bedroom Beach House there during Covid period.
Hotel gym, sauna /steam room were closed. At the restaurant waiting time was about 25-30 min to get basic coffee/drinks and main dishes were served within one hour (only partly and with multiple mistakes).
Restaurant staff seem not to be ready to provide basic services.
We strongly believe that it would better to stay away from staying and/or dinning there until Covid matters would be resolved or maybe the Management would decide and train their staff to work during current challenging time.

Overall Services of the level of cheap road motel with barking dog 24 hours next door.
also no WiFi signal. Very disappointing stay for 750 AUD rate per night (stayed two nights last week of July).
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from lisa g
Liverpool, Australia471 contributions97 helpful votes
Sorry we didn't stay in either, our was a studio room
Answer from Daniel S
Sydney, Australia508 contributions90 helpful votes
Breakfast was not included with our stay and the cost of the housekeeping was included in the price.
Magenta, Australia
Good evening Justine, Yes of course you can. Please see our friendly Reception Team to arrange..
Answer from ynoAustralia
Bondi, Australia91 contributions43 helpful votes
My iPhone 12 mini worked very well there. Wifi connected just like every other hotel.
Magenta, Australia
Good afternoon, Thank you for your question. We do have two restaurants onsite. Barretts Restaurant and Shallows Bar which offer a variety of options available to dine in or relax in your room from our room service menu. A children's menu is also available. Kind regards, Rebecca King Front Office Manager
neilagunning wrote a tip 9 Jun
Sydney, Australia6 contributions7 helpful votes
3.0 of 5 bubbles
"Don't eat here, pretty much anywhere at the Entrance is better."
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Eunmi J wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"There are no shops around the hotel. I recommend purchasing any snacks or necessary items at the town "
Read full review
GribbsRiyadh wrote a tip Jan 2024
Sydney, Australia78 contributions76 helpful votes
5.0 of 5 bubbles
"Try the golf course if you can "
Read full review
family5Fairlight wrote a tip Jan 2024
Sydney, Australia41 contributions19 helpful votes
5.0 of 5 bubbles
"Parking available at the beach so all. Cars did not have to be at the house"
Read full review
Got2try wrote a tip Sept 2023
Sydney, Australia647 contributions173 helpful votes
4.0 of 5 bubbles
"If you play Golf - a great property. Very convent, if you have a car to everything. The beach is just a stone throw, and car parking include"
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Not the right property for you?
There are more places to choose from in the Magenta area.
PRICE RANGE
$227 - $284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west resort magenta shores hotel magenta, quay west hotel magenta
LOCATION
AustraliaNew South WalesMagenta
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PULLMAN MAGENTA SHORES RESORT HOTEL - Reviews & Price Comparison (Australia) - Tripadvisor

Frequently Asked Questions about Pullman Magenta Shores Resort Hotel
Which popular attractions are close to Pullman Magenta Shores Resort Hotel?
Nearby attractions include Norah Head Lighthouse (5.5 km), The Entrance Town Centre (4.2 km), and The Entrance Heritage Walk (4.3 km).
What are some of the property amenities at Pullman Magenta Shores Resort Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Magenta Shores Resort Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Magenta Shores Resort Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Pullman Magenta Shores Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Pullman Magenta Shores Resort Hotel?
Conveniently located restaurants include Ken's Humble Pie Shop, Green Tangerine, and Chang Thai.
Are there opportunities to exercise at Pullman Magenta Shores Resort Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Pullman Magenta Shores Resort Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Magenta.
Are any cleaning services offered at Pullman Magenta Shores Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Magenta Shores Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Pullman Magenta Shores Resort Hotel have any great views?
Yes, guests often enjoy the park view available here.
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