Occidental Papagayo - Adults Only
Blvd. Playa Hermosa 800 metros al norte 48-5000 Golfo de Papagayo, 50503 Costa Rica
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Papagayo - Adults Only
Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 21 hotels in Gulf of Papagayo
Location
Cleanliness
Service
Value
Overlooking Culebra Bay, this upscale adults-only, all-inclusive resort is 17 km from Papagayo Golf & Country Club. Polished rooms with traditional wood furnishings include Wi-Fi (fee), flat-screen TVs and minibars, plus terraces or balconies. Some rooms have bay views; suites add living areas and whirlpool tubs. In-room dining is offered in upgraded quarters. Amenities include 4 international restaurants and 4 bars, plus a lagoon-style outdoor pool, a private beach and a fitness center. A spa offers open-air massages. Scuba diving, kayaking, cycling and guided tours are available.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Airport transportation
Secured parking
Internet
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Adults only
24-hour security
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
English, Spanish
Location
Full view
36Car recommended
Grade: 36 out of 100
140Restaurantswithin 10 km
23Attractionswithin 10 km
Contact
Blvd. Playa Hermosa 800 metros al norte 48-5000 Golfo de Papagayo, 50503 Costa Rica
Getting there
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6229Reviews601Q+A100Room tips
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+1
We went to Costa Rica with the primary goal of taking a jungle zip line tour. I looked on line and several zip lines tours in various locations. We made our reservation at a hotel on the Pacific Coast for a week. After arriving and doing more research I found out that the region we were in was the driest part of the country and the forest in the area had zip lines but what they traversed was more regular forest and open areas. The closest tropical forest was closer to the volcano area and a 2-hour drive. I searched locations in the rain forest and decided that the 2-hour drive was worth it to me. That was somewhat of a negative due added cost but that was my decision. As for the hotel it was very nice. The service was outstanding. You could not ask for better personnel who very attentive. The hotel was as picture very beautiful. My only negative comments are the communication was less than satisfactory. I received different interpretations as to when we could book the restaurants. What appears to be the actual rule is after 3 day or on your 3rd day stay you can obtain a reservation at the any of the 3 restaurants. From reviews and talking to guest the best restaurant is the Grill. The paperwork I received on check in stated the Grill was open Friday, Saturday and Sunday. If you arrived for a week (7 days and 6 nights) on Friday you could get a reservation for Sunday. However, the Grill is only open on Friday and Saturday so you could not get a reservation. The other issue was our building was shop warren. We did eat twice at the Italian restaurant and it was excellent! The main buildings were recently remodeled but our needed care. When we checked in the had the A set on 18 degrees C and it was colder than being in Wisconsin in the middle of winter. I went to turn it off and it could not be turned off so we got a different room after a considerable time. The new room had only hot water in the sink and not in the shower. That was taken care when we brought it to their attention. The buffet had themes for the day and some days were better than others but most days were more than adequate.…
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: We choose a bay view room.
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1 Helpful vote
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 2 days ago
Dear Guest Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We appreciate all your suggestions regarding pool areas, hopefully this will be in place by the next time you come back to stay with us. It was our pleasure to attend you throughout your stay and we look forward to welcoming you back to your new home away from home in Costa Rica. Kind regards, Raúl Arranz General Manager
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Hotel's Favourite
This adults only resort was simply stunning. Everything was clean and the staff was simply amazing. We were a bit disappointed in the dining options, but given the COVID environment we understand that it left the resort with little choice. The views were spectacular!
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Papagayo Occidental, General Manager at Occidental Papagayo - Adults Only
Responded 9 Sep 2021
Dear Susan Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and comments. We thank you for pointing out the cleanliness of our installations and for your kind words about the service you received from our staff, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to welcoming you back for your next visit to Costa Rica! Kind regards, Raúl Arranz General Manager Occidental Papagayo
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Occidental Papagayo: Honest review. This is not a 4 or 5 star resort! At best three stars, and that’s stretching it. As the other reviewers have mentioned, the grounds are beautiful. We have stayed in Mexico, Hawaii, and many European cities, and this resort comparative speaking is at the level of a Motel 6. Alcohol: 1 of 5 starts (it’s really laughable that in order to have access to a cheap whiskey like Jack Daniels, you have to book Premium level accommodations. For standard accommodations, the liquor is below bottom shelf. It’s so cheap, I’ve literally never heard of anything they have on their shelves. The food in the buffet and all restaurants: 1 of 5 stars. The food in my high school cafeteria had more flavor and better variety. The room: 2 of 5 stars. Old, dirty, A/C makes loud sounds in the middle of the night. Customer service (restaurant staff): 3 of 5 stars. Most are friendly and efficient. Customer service (at reception): 0 of 5 stars. See the comments from other reviewers. Between the check in process, the making reservations in person at 8AM to a la carte restaurants while vacationing, and the blatant lack of customer service, this is one of the worst parts on the experience. Additional: Refrigerator is not cold You are limited to 2 bottles of water per day in 90 degree heat and high humidity Constant banging on the roof every night There are many other things I can mention, but will leave it right here. Do yourself a favor and skip this place. Either spend more money to stay at a better/nicer place or spend less money and stay at a cheaper place (which will not be any worse than here)…
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Date of stay: June 2022Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 1 week ago
Dear Igor Mamulis Although we sincerely regret reading that your stay at Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. The drinks that are included in the Premium Level and can be enjoyed in our exclusive Premium Level bar, to give a few examples Chivas Whiskey, Jhonie Walker Black Label, Jack Daniels, Jim Beam, Captain Morgan Rum, light and dark Bacardi, tankeray gin. , beefeter and other world-renowned level brands. In the rest of the bars, the drinks offered are all-inclusive, service that was offered to you by our reception staff. We strive to offer a broad selection of international dishes in our restaurants to suit all tastes. Our Food and Beverage Manager and Executive Chef are always available to cater to our guests needs and we welcome feedback and suggestions from our guests in resort as to what other dishes they would like to see on offer in our buffet so that we may continue to provide our guests with an enjoyable dining experience. All rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, we will make sure that the procedure is being reinforced. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us, however we are pleased to read that with the majority of our team members you had positive interactions.The filling of the minibar can only be done with the product of the guest's preference, requesting it from our telephone operator. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you. Kind regards, Raúl Arranz General Manager
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Pros: 1. Beautiful resort 2. Room - 1 bedroom suite - amazing view 3. Wildlife/birds 4. Beach 5. Pool areas are nice Cons: 1. Unresponsive staff 2. Services promised and never rendered (room service listed and promoted, but you will wait hours to get a menu so they don’t have to deliver the food) 3. Multiple days with room door lock issues (won’t lock, won’t unlock, or left completely open by staff) 4. Food only available from 7a-9:30p - no exceptions or options 5. Only 2 restaurants open instead of 3 listed, reservations require greasing the right palms 6. Food in all cases has been mediocre at best, unappetizing at worst 7. The hotel staff are reckless with your personal information (room service menu was printed on three sheets detailing reservation information of two individuals and one corporation including dates, flights, and payment info)…
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: If I return to Costa Rica I won’t stay here again.
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Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 1 week ago
Dear Julie Williams Although we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future gues experience among us. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We have a digital menu in QR code available to guests in all rooms for greater comfort. We regret not being informed of the failures presented by the door key, since naturally we would have sent a technician to verify its operation. The printed information is that provided at the time of making your reservation and is used to know the services that are included and can be enjoyed during your stay. In the other hand, we are very pleased to read your complété satisfaction with the comfort of the room we accommodated you in, the facilities, tha views and the resident wildlife. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Raúl Arranz Gerente General
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Been married 31 years and this was our first international vacation. We couldn’t have picked a friendlier country to visit. The people welcomed us with open arms. Everyone from the airport staff, cabdriver, and resort staff was great. This is something you definitely have to have on your bucket list.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 1 week ago
Dear Guest Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your first international vacations among us here in Costa Rica. We always find it nice to read that our guests went home with great holiday memories. It is good to know that you have enjoyed our country and its people. It will be an honor to offer you another fantastic stay if you decide to visit us again. Kind regards, Raúl Arranz General Manager
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+1
Got bought out by Barcelo and hit the skids. A total disaster, dirty, neglected with food worse than school dinners. Bugs, broken ACs, so run down it’s hard to believe it’s the same place. Only redeeming feature is the lovely staff who try so hard to make it bearable with no management support. Do yourself a favor and steer clear of this nasty, run down place.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 2 weeks ago
Dear Guest Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We have reinforced both with the Maintenance team and the Housekeeper the protocols to verify that everything is in perfect working order at the moment the guests enter. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind regards, Raúl Arranz General Manager
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+1
What a wonderful stay! The resort is beautiful with volcanos in the distance, howler monkeys in the mango trees, parrots, Parakeets, iguanas raccoons all sorts of wild like to be seen on the resort. The beach is calm looking out over a huge lagoon. The staff is so helpful and eager to help and the grounds are well-maintained. The one thing to be sure is that the Wi-Fi is hit or miss, so be sure your phone data is available while here. Also don’t expect the front desk or guest services to answer then phone while in the resort. It rings then goes to voicemail that is full.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 3 weeks ago
Dear Lawrence Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. It is fantastic that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings and different places to visit here in the area. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are currently in the process of changing several Access points and antennas to improve the Wi-Fi service. We hope you can enjoy the new system with new equipment implemented and better and greater response from reception and the operator on your next visit. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager
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Anna L wrote a review Jun 2022
+1
The best experience gave me Marabelli Hassler and Fiorency with the activities I was in shootting with rifle was so fun . And the general people are so kind polite thank you for all your atención ❤️❤️❤️
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 3 weeks ago
Dear Anna L We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Occidental Papagayo hotel with us and Tripadvisor readers. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Raúl Arranz General Manager
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I stayed at the Occidental Papagayo with my family , and had a magnificent time. The facilities are beautiful and the view is amazing. The staff was polite and the entertainment crew was super nice , they work as a team to keep you busy and make sure you have nothing but fun . I'm definitely visiting again in the near future . Improvements I'd like to see ... Maybe some sort of app where you can make reservations for the restaurants , see and enroll for the activities .
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 3 weeks ago
Dear Guest Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We are thrilled you enjoyed the varied entertainment program organized by our professional team. We appreciate your suggestion regarding A la Carte reservations, we are working to make the service more efficient and comfortable for our visitors. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards, Raúl Arranz General Manager
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This was our first time to Costa Rica and we were very pleased with our choice of this Hotel. We upgraded to the premium level last minute and in my opinion was worth it. The resort is sprawling , lots of walking on the grounds depending where your room is. Shuttle drivers always offering a ride. Check in / out was smooth. Resort is very laid back and was extremely quiet during our stay, It is the rainy slow season. Bring your questions because information is not volunteered. As so many have reviewed before, all the staff are extremely friendly. Most can speak enough English to help you or they immediately will turn to a coworker to assist. The room was updated, spacious and clean. The AC worked excellent except for some dripping from the condensation. Not many English channels on the TV. Room safe was very different than what I was accustomed to, however worked fine once figured out. Buffet food was better than average for all inclusive, especially the snack bar. Oriental and Italian we both very good. Didn't get to try the Grill as it closed for some reason during our stay. Staff did change my reservation and notify us the night before. Definitely need to bring your bug spray. Covid test appointments are made in the gift shop 2 days before your flight home, if flying to USA. The test is $65 pp , didn't remember reading that part but it was easy and you get your results the night before. Also the desk will print it out for you along with your boarding passes if needed. Premium lounge has better WIFI and great AC. You can only be served their premium brand alcohol in the Premium lounge. Different bracelets differentiate, no reason you can't be served premium at all the bars. Only other disappointment with the Premium lounge was one night I strongly believe an Alcohol premium brand was replaced with a well brand. I paid for premium and should be served what I ordered. When I sampled the next day and day and brought it to the bartenders attention he immediately went and replaced the bottle and found me at the pool with my proper drink. All staff were great, the following were exceptional - Sandy(Lobby) , Byron and Alexander ( Bartenders). Five nights was just right for us!…
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 3 weeks ago
Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager
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PRICE RANGE
US$138 - US$235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand papagayo hotel gulf of papagayo, occidental grand papagayo gulf of, occidental grand papagayo costa rica, grande papagayo costa rica, grand papagayo liberia
FORMERLY KNOWN AS
Occidental Grand Papagayo by Barceló
LOCATION
Costa RicaProvince of GuanacasteGulf of Papagayo
NUMBER OF ROOMS
163
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Claim Your Listing Frequently Asked Questions about Occidental Papagayo - Adults Only
Which popular attractions are close to Occidental Papagayo - Adults Only?
Nearby attractions include Playa Hermosa (1.2 km), Playas del coco (5.0 km), and Penca Beach (3.4 km).
What are some of the property amenities at Occidental Papagayo - Adults Only?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Papagayo - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Papagayo - Adults Only?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Papagayo - Adults Only?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental Papagayo - Adults Only?
Conveniently located restaurants include Guayoyo Coffee House, Maracuya Beach Front, and Numu Taproom & Bistro By Chef Nicolas Devenelle.
Are there opportunities to exercise at Occidental Papagayo - Adults Only?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Papagayo - Adults Only have airport transportation?
Yes, Occidental Papagayo - Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Occidental Papagayo - Adults Only located near the city centre?
Yes, it is 0.5 km away from the centre of Gulf of Papagayo.
Does Occidental Papagayo - Adults Only offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Occidental Papagayo - Adults Only?
The staff speaks multiple languages, including English and Spanish.