The Crossing Backpackers
Erua Road East, Tongariro National Park 3948 New Zealand
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About
#1 of 2 hostels in Tongariro National Park
Location
Cleanliness
Service
Value
We have accommodation options at great rates from shared bunk rooms to self contained family units to suit family, friends and individuals alike. We offer free bus or train pick up from National Park Village and a daily shuttle to the Tongariro Alpine crossing in the summer season, direct to and from our doorstep(charges apply). We also have a spacious TV lounge, pool table, a DVD room, dining & outdoor areas, fully equipped kitchen facilities with free tea and coffee, Wi-Fi guest internet, laundry facilities and a spa pool.
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Property amenities
Free parking
Wifi
Hot bath
Snack bar
Game room
Hiking
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Paid wifi
Skiing
Billiards
Fishing
Table tennis
Walking tours
Board games / puzzles
Shuttle bus service
Spa
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Shared kitchen
Shared lounge / TV area
Sun terrace
Self-serve laundry
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Room features
Kitchenette
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Location
211Reviews2Q+A18Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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No staff on site. We were the only people staying and it felt unsafe. Doors to the building were unlocked and open to anyone to enter. The contact 'Mike' was in the Philippines, and was unhelpful. We were given the wrong room. Booked a family room for 5 with a bunk bed, double bed and a single. The single bed was a bunk on top of the double. Not suitable for our friend over 6ft tall. Mike said that was the right room. We initially wanted the family room with ensuite but were told that wasn't available (weird, since no one else was there). Room wasn't clean, there was an m&m on the floor. Female bathrooms had chopped hair in the sinks. People came in as 'cleaners' when we popped to the shops for 10 minutes. Apparently stayed in the house behind the lodge and felt like they waited for us to leave before coming inside. Sneaky and rude - didn't introduce themselves earlier when we were at the lodge all afternoon. They appeared to be tourists, probably working illegally. The lodge was 15degrees the entire time. We were cold from the walk and messaged Mike saying we were cold and asked for some wood for the fire. He said fire doesn't work and 15 degrees was a 'good temperature', the central heating kicked in only when the temp dropped below 13 degrees. Didn't help us further. It was warmer outside. There were no extra blankets offered. Spa wasn't working and probably hasn't for ages. Showers were hot and kitchen appliances worked fine - the only positives really. Overall, a poor stay.…
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Bring extra warm clothes and a blanket if you're coming in winter or near the end of winter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good - The room was simple but practical, we were upgraded to 8 beds for 6 of us so we could have more space which was very nice. Facilities were good with the option of own cubical showers. Fun movie room in what looks like a cupboard with table tennis and couches. Kitchens were well equipped. Bad - WiFi was given with vouchers (200 MB each person) which was very limiting and no signal in the room to use personal data or calls.
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 12 Sept 2020
Thanks for your comments, there is the option of purchasing more WIFI if required. Due to our location WIFI and phone signal can be disrupted at times, we are constantly looking at how we can improve this with providers.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of many stays here, always a hit with the kids with the rustic games room, secret narnia cinema room and daisy the pig. Highly recommended for value for money and easy access to both ski fields (car park booking allowing).
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 12 Sept 2020
Thanks for taking the time to review your stay, see you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for four nights during winter season. The Whakapapa skiing region is just a 20-minute drive away and easy to reach. To rooms are clean and tidy, all communal areas (kitchen, bathrooms, games room) were nice and clean, way better than other hostels we've stayed in! The owners gave us an upgrade from a double room to a family room, with own kitchenette and bathroom as well as a terrasse, due to no other visitors. that just added to the overall positive impression of this place. So if you're looking for an affordable place to stay and relax, away from busy city life and within close proximity to Mt Ruhapehu and the Tongariro Alpine Crossing - I can highly recommend The Crossing Backpackers!
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Date of stay: August 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Thank you for your comments. We are happy that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great place to get away from the city. Awesome, friendly budget accommodation. Rooms are spacious. The shared kitchen is well equipped and sparkling clean. All areas are clean and warm. We regularly come down as a family. The movie room and social area is great for the kids to unwind after an active day. This trip was just me. This is an ideal base for adventures.
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Date of stay: July 2020
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Glad you enjoyed your break away from the city, thank you for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had 2 rooms of 6 bunks for 2 nights. Did a snowcraft exercise and climb of Mt Ruapehu on the Saturday, and a walk of the Marton Sash & Door trail on the Sunday. The bunk rooms were very hot with the overnight heating so we kept the windows open the second night. Kitchen was well equipped although there was only one teaspoon. The dining area was roomy and warm and the lounge was cosy with the fire on. The bathrooms could do with more ventilation - the floors in particular were wet and slippery a lot of the time. More rubber matting would also be good.
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Date of stay: July 2020
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Thanks for your comments. Great that you enjoyed your activities around our beautiful region.We have sorted out the extractor fans in the bathrooms which has improved the issue. Unfortunately no matter how many teaspoons we supply they disapear and Regulating central heating to suit everyone can be difficult.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've been staying at the Crossing for a number of years and the new-ish owners have made a great job of keeping the kitchen and dining areas clean and today, as well as stocked with plenty of cutlery, utensils and tea towels. There's also a lot of great signage and information about. The bunks are very comfortable and we love staying here because it's central in-between Whakapapa and Turoa so we have a choice of the two.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Thank you for your comments. We love seeing our regular guests returning each year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean, friendly, great facilities: kitchen, showers etc. Friendly owners. Awesome. Stayed in shared dorm and the other guests were also friendly. Take your own groceries due to location. But I'd recommend this place to anyone
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Thank you for taking the time to comment, we appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely host who looked after us and made sure we had a comfortable visit. Great location and amenities - clean kitchen for cooking breakfast. Very clean and warm room for those winter months. Great value for backpackers
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Date of stay: June 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Your comments are appreciated, thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good value for money, we stayed in a family room with a private toilet. The room was clean, spacious & great heating. large common kitchen area, nice outdoor space with animals.A big thumbs up for Daisy,the pig. Friendly staff.Great location
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Date of stay: June 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Crossing Backpackers Leanne Nielsen, Owner at The Crossing Backpackers
Responded 22 Aug 2020
Great to hear that you enjoyed your stay, thank you for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$52 - US$54 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandManawatu-Wanganui RegionTongariro National Park
NUMBER OF ROOMS
25
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Frequently Asked Questions about The Crossing Backpackers
Which popular attractions are close to The Crossing Backpackers?
Nearby attractions include Schnapps Mini Golf (5.8 km) and Roy Turner Memorial Playground (5.9 km).
What are some of the property amenities at The Crossing Backpackers?
Some of the more popular amenities offered include a spa, free parking, and a hot tub.
What food & drink options are available at The Crossing Backpackers?
Guests can enjoy barbeque facilities and a snack bar during their stay.
Is parking available at The Crossing Backpackers?
Yes, free parking is available to guests.
What are some restaurants close to The Crossing Backpackers?
Conveniently located restaurants include The Station Cafe and Restaurant, Schnapps Bar, and The Spiral Restaurant & Bar.
Does The Crossing Backpackers have an airport shuttle?
Yes, The Crossing Backpackers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to The Crossing Backpackers?
Many travellers enjoy visiting Raurimu Gravel Piles (11.6 km) and Te Porere Redoubt (13.6 km).