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4.0
#1 of 1 motel in Thorold
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Located in the heart of Thorold in the Niagara peninsula, a warm welcome with the comfort of modern conveniences awaits you at 'The Inn at Lock Seven'. This Inn overlooks the 7th lift lock of the Welland Canal and each guestroom has an outdoor seating area with a view of the locks. Free Wi-Fi access and a mounted flat-screen cable TV are included in every non-smoking guest room at this Inn. Rooms are soundproofed and equipped with a refrigerator, a coffee maker and furnished with a work desk. Some of the regional attractions and activities such as Canadian Horseshoe Falls, St. Catharine's Museum, Fallsview Casino Resort, Shaw Festival, Royal Niagara Golf Club, etc. Are within 15 - 20 minutes drive away from this Inn. The Inn at Lock Seven features a library, gift shop and the front desk offers a fax and copy service. Parking is available on site at no additional cost.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English
Location
24 Chapel St S, Thorold, Ontario L2V 2C6 Canada
The Inn at Lock Seven
147 reviews
Getting there
Somewhat walkable
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Older motel, but has character. Loved being able to sit on our small, but private patio and watch ships pass by on the welland canal at lock seven. New toilet, and sink, newly painted room, older tub needed to be resurfaced, in my opinion. Sheets were crisp and white, simple furniture, older style dressers and lamps, which gave the room a bit of historical character (70 ish). Everything was clean. I'd stay here again, price was half of the usual prices in Niagara area.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:No elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 20 Sept 2022
Hello Renee, Thank you for staying with us. Your suggestions are important and will certainly be looked into. We appreciate the kind feedback and look forward to seeing you again soon.
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The rooms are cozy and we have a big balcony overlooking the canal. Got to watch several ships come in including a cruise ship. The air conditioning in the room is at the front of the door which has a cubby hole area and all the cold air stayed in that area. So I was hot that night. I had to go out and buy a big fan to put in the entrance to draw the cold air into our room, so I was much cooler the second night. They should supply fans for every room to accommodate that problem. I’ve heard others complain about that too. The rooms are very clean. There is no extra blankets supplied you get a sheet and one thin blanket. They had NO ice in their ice machine saying it’s closed for COVID. This is July 2023 COVID is long over. That’s an excuse to be cheap and I was pissed I had to buy really expensive ice at the convenience store when the hotel should be supplying it especially when you spend $180/night. There was no microwave in the room and the fridge is not cold enough to hold beer. The beds were ok. Comfy enough but bounced around if you moved too much so they were not sturdy. The area is safe and beautiful with a few awesome restaurants within walking distance. All in all I still liked it here minus a few things and I would return.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 1 week ago
Hello and thank you for staying with us. Your feedback and suggestions are welcome. We would have been glad to address all your concerns during your stay. Extra blankets and pillows were available in the dresser drawer. Table fan was available on request. Ice would have been made available as well. Microwave was available to use near the front desk area. Any inconvenience caused is regretted. We always ensure our guests have the best possible experience at the Inn. Thanks and hope to see you again! The Inn at Lock Seven
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We stayed in room 11 one night the beginning of Oct '20. Our room was clean, comfortable and nicely furnished. We brought our own food during the COVID19 pandemic so we only saw the desk clerk when we checked in and out. This is the 3rd time we have come for a night to watch ships. We saw 10 ships go through lock 7 during the 19 hrs we were there. The motel and area was quite enough to sleep but the ships coming into the lock are noisy so woke us up during the night which is why we were there. We will be back.
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Date of stay: October 2020
Value
Location
Service
Room Tip:all rooms on the 3 levels face lock 7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 17 Jul 2021
Hello Don, Thank you for staying with us. We appreciate your kind feedback and hope to see you soon, thanks!
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5 stars for a unique location - great access to the Welland Canal bike trail, and right on the canal to view the ships coming through the locks - fascinating! All rooms have balconies for the view . The rooms are well appointed but a bit tired. We had two rooms side by side with an adjoining door which was a nice feature.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 20 Sept 2022
Hello Planetseb, Thank you for staying with us. Your kind feedback is much appreciated. See you again soon.
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We had a lovely 4 day stay at “The Inn at Lock Seven”. The rooms were extremely clean, the beds are very comfy. Even with its close proximity to the Welland Canal you can hardly hear the ships even at night. The host is friendly but because of Covid we only saw him on check in and out. There are some nice local restaurants and more are close by in St. Catherines, and Niagara Fall is only 10 minutes away. We will most definitely be back again for a few days of ship watching.
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 20 Sept 2022
Hello Johannam, Thank you for your stay with us. It was a pleasure to welcome you at the Inn. Feel glad, you enjoyed watching the ships. Many thanks for the wonderful feedback and look forward to your next visit.
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The greatest : the Inn location just above lock 7 of the Welland Canal. One can see the ships from the bed. The very good : spotless room, great customer service, lovely balcony for viewing the Canal. Excellent location for visiting all the tourist attractions of the area including Niagara Falls, Niagara on the lake, wineries, etc. The so, so : the WiFi was barely functional/intermittent in our room. Hope it will work properly for our next visit.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 20 Sept 2022
Hello Noemier, Thank you for your stay with us. The categorized feedback is much appreciated. We will certainly look into the wifi connectivity and make it seamless for your next visit. Thanks!
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Upfront disclaimer: This review is about my experience with the Inn although I wasn’t able to stay there. I booked a room at the inn 2-3 weeks before a planned trip. The next day I got a call from the manager— Apparently I indicated that I would arrive at midnight, after their office closed, and they wanted to make arrangements so I could get into my room. I explained that it was a mistake on my part and we both laughed. But then two days before I was due to travel, a state of emergency due to heavy snow was declared over most of my route. I immediately wrote to the inn, explaining that I had to cancel because of the weather. Again, the manager called and assured me that there would be no charge even though I was past the free cancellation period. He seemed genuinely concerned about my need to cancel and was reassuring about not charging. Such great customer service is rare! I bet that the inn staff treats guests who are fortunate enough to stay there as well as they treated me by phone. I will definitely stay there when I am able to reschedule my trip!
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 18 Nov 2022
Hello Rick, Many thanks for the kind words and sharing your experience with us. It's unfortunate you could not stay with us due to bad weather. We certainly look forward to welcoming you in the near future. Please stay safe, thank you!
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Motel is very clean, spacious room, comfy bed and pillow, nice washroom, wonderful view from large windows directly on to Lock 7 to view ships going through the lock. Location is handy to everything. Staff were very polite and helpful. Room was quiet, even the a/c. Only issue I had was some downstairs neighbors. Four people who were chain smokers sat at a picnic table directly below the balcony, so their disgusting smoke wafted up to the balcony. I could not sit out there much due to the stench. Then later at night I stepped outside to have a look at a ship, and the horrible stench of weed came right up to me. That smell actually makes me sick to my stomach. It would be wonderful if the owners made it a totally 'smoke free' property. I can imagine how awful that room would smell when they all left. The housekeeper would be using lots of Febreeze there for sure.
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Date of stay: September 2021
Rooms
Location
Service
Room Tip:If you are a non smoker make sure to ask who your neighbors are.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 20 Sept 2022
Hello Jackie, Thank you for your stay with us. Your feedback is very important and much appreciated. We regret any inconvenience caused due to some in-disciplined guests. Although all our rooms are non-smoking, it is very challenging to police every one. We will certainly ensure, you have a great experience on your next visit. Thanks again.
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Second time staying at this quaint little mote. Friendly fast check in. Rooms are basic but clean and neat. There is a coffee maker & fridge in the room. Beds are comfortable and lots of pillows. The best part is the balcony and absolutely fantastic views of lock 7. The hotel is off the beaten path but only 15 minutes from Clifton Hills. We took our bikes and the trails are 1 minute from the hotel you can ride right alongside the canal for miles. I would recommend this place for the traveler looking for a peaceful way to end the day
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Keep in mind there are stairs, you can request lower level. I use their website and have...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 1 week ago
Hello Karen: Many thanks for staying with us. It was a pleasure to welcome you. Your feedback is much appreciated and we look forward to seeing you again, thank you! The Inn at Lock Seven
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Such a unique hotel with a great view of Lock 7 and the Welland trail at the end of the street. Our bicycle club booked the entire hotel and there wasn't one complaint from anyone. Everyone was so impressed with the view and the outdoor picnic tables that allowed for great socializing, while watching ships come and go in the Lock.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Girish Ramchandani, Guest Services / Front Office at The Inn at Lock Seven
Responded 1 week ago
Hello Myron: Thank you for staying with us. It was a pleasure to welcome you and the entire group. Its great to know all had a lovely time. Your excellent feedback is much appreciated and hope to see you again, thanks! The Inn at Lock Seven
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There are more places to choose from in the Thorold area.
PRICE RANGE
$162 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the inn at lock seven hotel thorold, the inn at lock 7
LOCATION
CanadaOntarioThorold
NUMBER OF ROOMS
24
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE INN AT LOCK SEVEN | UPDATED 2024 Motel Reviews & Price Comparison (Thorold, Canada) - Tripadvisor
Frequently Asked Questions about The Inn at Lock Seven
Which popular attractions are close to The Inn at Lock Seven?
Nearby attractions include The Post Office Shannon Passero (0.5 km), Lock 7 Viewing Complex (0.5 km), and Chapel Street Designs Artisan Boutique (0.4 km).
Are there any historical sites close to The Inn at Lock Seven?
Many travellers enjoy visiting British Methodist Episcopal Church (5.8 km), Homer Lift Bridge / Welland Canal Bridge #4 / Queenston Street Bridge (4.2 km), and DeCou House (0.5 km).
