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Novotel guests will arrive to an enhanced lobby, dining and pool area which opens out to expansive views of the tranquil Lami, Bay of Islands, a deep sheltered mooring for yachts. Minutes from central Suva, Novotel offers a retreat away from the busy city with complimentary car parking for guests. Husk restaurant offers a full cooked or continental buffet breakfast; complemented by barista coffee and fresh juice. From 11am-10:30pm enjoy with refreshments a menu of both light and hearty dishes of local seafood and seasonal vegetables, and beef & lamb sourced from New Zealand. Room service is also available from 11am-10:30pm daily. Novotel Conference Centre is Suva's renewed destination for conventions, meetings, and weddings for up to 600 guests, set in picturesque tropical lakeside gardens. Offer balance for corporate retreats and meetings, achieving a focused agenda and rewinding with refreshments overlooking the Bay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
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This property option was initially planned due to an overall positive impression of the Novotel hotels over the years. The price was reasonable and the hotel was slightly away from the Fiji capital (Suva) city centre. Sad to say, this property needs improvements at multiple levels, starting from staff interactions, review of customer touch points and experiences, details of the hotel comfort fundamentals. There was no phone (a local contact number was given which was not accessible on whatsapp, which meant one had to walk to the reception for every request), water in the room, which had to be purchased at a very high cost. The excuse mentioned for water was sustainability but other hotels at similar level seemed to provide at least water in glass bottles. This property was also undergoing renovation at the time, which led to other inconveniences. The details of our experience were outlined in detail, shared as part of feedback and it was good to see a response from the leader about reviewing them further. Overall, this did hurt my impression of the generally great Novotel brand. The view from the room of the lake and price point seemed to be the only comparative positives overall.
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Date of stay: June 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 3 Sept 2024
Bula tojoepen, once again thank you for staying with us. Whilst we improve the hotel and regrettably it didn't live up to your expectation we are still hopeful to be able to welcome you back on day.
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This is a good place to stay out of Suva. The rooms are fine and ours looked out over water. The staff are all helpful and the restaurant food was good and not too expensive (unlike much of Fiji). Taxis are easy to get hold of to get into Suva though the morning rush hour is to be avoided.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 27 Oct 2024
Dear Charles, we would like to thank you for your stay with us and for taking the time to provide us with your valuable feedback. Thank you for your recommendation, it is wonderful to hear you had a good experience in Lami. We are looking forward to hopefully welcome you back in the future. Best wishes, Mareile Jerosch-Hoehn General Manager
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Stayed here for 5 nights in June 2023. The rooms were recently renovated and comfortable but quite small. The bed is comfortable. I think all rooms face the Bay, lovely views. Wi fi in the room worked well. Breakfast is included in the nightly rate. Not a huge variety to choose from but adequate. I dont know what's going on there now - at the time it lacked atmosphere in the evenings. No music or any type of entertainment. The meals were quite good and most staff were friendly and helpful. Shops at Lami town for groceries etc is a short taxi ride or 20 to 30 min walk (from memory). My rating is actually above average and below very good.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Novotel, Suva staff for the very hospitable service we received yesterday, Easter Monday. We had booked the pool pass for the day and Neha ensured the process was smooth in our online booking. Upon arrival the ladies at front desk welcomed us and provided our pool towels and lunch pass very quickly knowing the excitement with the children to swim. The friendly F&B team served delicious pizzas and milkshakes for our lunch and pool drinks! Thanks for the lovely experience at your beautiful hotel. It quaintly located only 10mins from the city which makes it so convenient.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip:If your kids can't swim, bring along floaties if they're going to use the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 3 Apr 2024
Bula vinaka Susie, You are very kind and generous, we are glad you made use of the offer to enjoy Novotel Suva Lami Bay as a day guests and are excited to read how much the day meant to you. We hope to welcome you and your lovely family back for more fun time at the pool! Vinaka vakalevu, Mareile Jerosch-Hoehn General Manager
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I just want to take this little time to again compliment the staff and cooks of the Novotel Hotel. This little gem just outside Suva offers a delicious menu with excellent attentive service making your mealtime most enjoyable. Every meal is consistent from the very first-time ordering months ago to now with very reasonable pricing. I recommend this hotel for any of your meals while in Suva. O by the way the views from the restaurant are amazing.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 24 Mar 2024
Bula vinaka lovelyisle, Thank you so much for your recommendation! We are delighted you love our place so much and are very much looking forward seeing you again soon. Vinaka.
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We recently stayed at Novotel and unfortunately, our experience was quite disappointing. We booked 5 rooms for our family vacation for three nights. The bathroom had an unpleasant odor that persisted throughout our stay, which made it very uncomfortable to use. Additionally, the towels provided were old and worn out, lacking the softness and freshness one would expect from a hotel. Once housekeeping staff takes the towels, new towels our given hours later.
Everything in the room is very outdated and dirty (bed frame, iron, picture frames on the wall, lights stands)… very disappointing.
We had higher expectations for Novotel and was quite let down by these shortcomings. I hope the management addresses these issues for the sake of future guests. Please don’t just focus on maintaining cleanliness in the main lobby when it’s also very important to keep all rooms clean and presentable so the stay is comfortable.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 21 Jun 2024
Dear Pryie C, Many thanks for your valuable feedback. We are in the process of refurbishing the hotel and will review your feedback in detail. We are very sorry your experience was below your expectations and below the standard we pride ourselves in provided to our guests. Vinaka, Mareile Jerosch-Hoehn General Manager
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Typically, I face a lot of challenges when I facilitate workshops and retreats at resorts and hotels. Usually it's because they can't cater for my vegan and gluten-free dietary needs. This time, I was pleasantly surprised. Every meal and snack for my 2-day retreat was delicious and to my specifications. I didn't have a single allergic reaction, and I realized this should be the norm. To top it off, the staff was very efficient with providing AV support, wifi access, being responsive to our needs for extra materials, and being very diligent with disaster risk management - there was a heavy rain/flood warning on Day 2 of our retreat. They were kind and helpful when I needed outdoor spaces to conduct mindfulness exercises. Radini in particular was very attentive and helpful. I really felt very taken care of, and I highly recommend Novotel for workshops. I've been treated poorly at other resorts, so this was a delight!
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Date of stay: February 2023
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beautiful modern and very clean room. I loved it. Seemed very new. My twin 5 yr old boys and I stayed 1 night and enjoyed it. Pool was cold but the boys went in for 10 mins anyway and had fun. Staff were very friendly and always chatted to the twins. The buffet breakfast was nice. We have coeliac disease and the chef made some beautiful gluten free pancakes. I would recommend this hotel.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 11 Aug 2024
Dear Kim, many thanks for your recommendation and for taking the time to provide us with your feedback. Many thanks also for the kind compliments and thanks for choosing to stay with us. Vinaka & best regards, Mareile
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I’ve stayed here before many times however on this occasion I was a visiting guest who decided to dine in. Ordered an ice coffee - the drink came and there was it was just milk and coffee, no sweetness at all. I’ve had this drink before which was quite nice(only a week earlier)
I asked the staff member if it’s meant to be sweet to which she replied “yes it has ice cream” I asked her to take it back and try it and tell what she thinks as there was no ice cream in drink.
5mins later a different staff member turns up - “ice coffee”? This time it was sweet however almost half the glass was froth. No apology, no followup after to ask if drink was ok - absolutely NOTHING from staff. It seemed that because of my complaint, I was now an inconvenience.
I can assure you that my 20+ years in hospitality and customer service I have seen it all and experienced great service and also poor service.
At this stage, I left drink aside, paid for my drink and left.
The staff need to be trained with customer service and understand the recipes and standards. Learn how to deal with customer complaints and feedback.
For somewhere that has given me very fond and pleasant memories, this recent visit has made me rethink my options on where to stay when I am in Suva next.
Please take this feedback seriously or you will lose a lot of your regulars.
Also install some ceiling fans in your lounge/dining area as it gets quite hot during the day when there is no sea breeze.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We always have a fabulous stay at Novotel Suva - it feels like a home away from home. The breakfast offering has been upgraded in the past few months and has a delicious spread as well as some of the best barista coffees in Fiji. The location is perfect - a quick drive into Suva but just far enough to escape the busy city feeling. Beautiful sunsets and beautiful staff! We’ll be back. Vinaka vakalevu
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mareile Jerosch-Hoehn, General Manager at Novotel Suva Lami Bay
Responded 6 Nov 2024
Bula vinaka saraaaaa2512, Thank you for your five star recommendation, we greatly appreciate your kind words and love having you stay with us! We are thrilled you thoroughly enjoy your stays with us and are looking forward to welcome you back soon. Thank you so much, Mareile Jerosch-Hoehn General Manager
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If you are already a member of our Le Club loyalty programme (this is free to join) then WiFi is free. Otherwise, you can join for free on check-in.
Kind regards
Tim
Thank you for your question and yes we most definitely do have fantastic views over Lami Bay. There is no beach in front of the hotel as our hotel is located right up against the sea wall and even at low tide the water is deep.
We do have a swimming pool for all year round use.
Kind regards
Tim
I apologise that we haven't answered this question earlier but yes we can arrange for this so hopefully when you checked in we were able to arrange it for you.
Kind regards
Tim
I believe if payment had been done online then a verification of your id may be needed and of course booking reference and online payment receipt can be used to confirm your room - although, I am not really sure on how this works at the hotel!
There are more places to choose from in the Lami area.
PRICE RANGE
$230 - $284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel suva lami bay hotel lami, tradewinds hotel suva
LOCATION
FijiViti LevuLami
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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