Close to the beach, restaurants, and zoo. Wonderful service, clean and quiet rooms. Great bar/restaurant at “The Deck”. Morning coffee at Knott’s Coffee Roasters. Surf shop, Pet friendly. Beautiful view of Diamond Head.
We planned a governmental interagency meeting at this facility and out-of-town guests stayed here (including myself). The staff on the hotel booking side (Itzia!!) and on the event planning side (Kotomi) were WORLD CLASS! They bent over backwards to make this the best experience we could have had. We had to reschedule no less than 3 times because of Covid and they were gracious and accommodating each time. The event space overlooks Diamond Head and is just phenomenal as were the food and beverage at the adjacent restaurant. If we come back to Hawaii, we will stay here because of all the personal touches. It is not often I stay at a hotel that is not Hilton, but I think being independent allowed them to really be flexible and provide a great experience. The hotel has been redone to include a very on-trend decor. I also really appreciated having the beach chairs to check out daily. I had a car and they were great at getting the cars out quickly and safely. Surprisingly enough, I slept like a charm here and really enjoyed the twinkling city lights view.…
Great accommodation for a family of 6 and pets. The workers are very helpful and friendly and made our stay very nice. We truly enjoyed our time here. I would highly recommend them to others who want to relax and enjoy Hawaii.
I don't think I've ever stayed in a hotel designed for my inner Goldilocks, but damn it was just right. Perfectly comfortable, with a casual vibe and decor that made my eyes happy everywhere I looked. It's also dog-friendly which was just the icing on the cake. It is spotless, the coffee-shop downstairs was really excellent, and everyone who worked there was sincerely friendly and helpful.
The hotel was exceptionally clean. We loved the open air feeling in the lobby and restaurant/pool areas. Convenient location to walk to a pier where a man has been hand feeding the wild birds for the past 15 years.
This is my second time staying at Queen Kapiolani Hotel and it was just as amazing as the first time. The service was excellent and it was nice to see friendly familiar faces around the hotel. I stayed in a Diamond Head category room and the views were exceptional! This is will always be my go to hotel in Waikiki.
My rate included free parking, and there was no parking available on the property. I parked in a public lot across the street and received a generous credit. The lobby was often bustling, and it took me a half hour to check in at 3 PM on a Saturday. The room was comfortable and nicely furnished, although it had no closet, no desk and no coffee maker. It did have a space where clothes could be hung. It had a lovely view of Diamond Head and the beach. The terrace was small and dominated by air conditioning equipment — both sonically and visually, but the view was great. The property’s exterior could use a paint job — and looks tired. The pool is small, and the pool area is covered in artificial turf. The pool area needs a refresh. While the service staff was friendly in the restaurant and front desk, the food was expensive and not carefully prepared. For example, the yokes of the poached eggs in my breakfast were solid. The sixties posters in the public spaces were charming. The custom toiletries are a nice touch. This could be a truly comfortable and lovely property in a great location with a fine staff if management were paying more careful attention.…
Great staff and employees!!! My only problem, their parking lot filled up and they sent me away to find parking someplace else in Waikiki. I found one two blocks away. This was totally unacceptable. You'd think they would've come up with another process where they wouldn't inconvenience their guests. Maybe have an option where guests can reserve parking ahead of time such as when you are making reservations and if it shows full for that day, have valet runners take your car to another parking garage. At a minimum, hotel should send a text notifying a guest that the parking lot is full and to use another parking location and provide recommended locations. The hotel did upgrade my room and they did pay for my parking bill which I appreicated. Still, this should be an easy fix for them. Luckily, I live in Hawaii and I'm a little familiar with Waikiki. Good luck to those who will be arriving from another state or country...they may get lost and I'm pretty sure they will get frustrated as I did. …
The location is the quieter side of Waikiki which I loved much better. It is a 2 minute walk to the beautiful beach. Very well located with plenty of places nearby to eat and if you forgot anything there is an ABC store on every corner. The concierge has beach chairs and towels readily available. The room was very small for a family of 4, however it was comfortable with a balcony view of Diamond Head. The Deck restaurant onsite was very good and gorgeous views and the coffee shop onsite had excellent Hawaiian coffee.
I just love this place. Everyone is so friendly, helpful and full of Aloha. Mahalo for a wonderful stay. I always stay here because the hotel is so close to everything. Great placed to eat, exercise and swim. Always so clean and everyone is so willing to go above and beyond to help you have a wonderful stay. Mahalo!🤙🏼