Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#22 of 95 hotels in Honolulu
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Daily Resort Charge includes: Wi-Fi; 3 daily credits for beach umbrellas, chairs, or 1-hour bodyboard/stand-up paddleboard rental; morning yoga classes; FIT Waikiki wellness center access; beach towels; sunscreen & after-sun lotion; tea kettles; International Market Place discounts.
Hilton Garden Inn Waikiki Beach boasts a central Waikiki location, just two blocks from the ocean and beach. Set across the street from the International Market Place, this Waikiki hotel is convenient to a variety of shops, dining and entertainment, including Honolulu Zoo and Waikiki Aquarium.
Our hotel is 25 minutes away from Pearl Harbor and 20 minutes from Honolulu International Airport (HNL).This hotel in Waikiki features a full-service restaurant serving a mix of international dishes and local favorites. If you're in a hurry, our gourmet grab-and-go options are convenient and delicious. At the end of the day, relax by the 3rd floor rooftop pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a prime location, Hilton Garden Inn Waikiki Beach is celebrated for its proximity to the beach, shops, and dining options, despite the occasional parking hassle. While hidden fees have caused some discontent among guests, the welcoming atmosphere and cleanliness of the hotel generally garner positive remarks. Amenities like beach chairs add to the experience, although the pool and gym have received mixed reviews.
Rooms are noted for their cleanliness and comfort, but noise and space are occasional concerns. Service is typically highlighted as friendly and efficient, with a few exceptions.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Another great stay!!! We were here for 5 nights. We are Diamond Hilton Honors members. We did use our points for the whole trip. Check-in was very efficient. Our room was very clean. This was the first hotel that we stayed in that had everyday cleaning service since the pandemic. The employees were very friendly and helpful. I enjoyed having the included beach chairs and umbrella for our day in the sun at Kaimana Beach where we also snorkeled and saw the state fish! It was very convenient to have a microwave and refrigerator in the room since most of the local bento plates are so huge!!! We also took The Bus, there was a stop right by the hotel. ($3.00) We took it to the Iolani Palace and Chinatown and to the Kaka'ako Farmers Market the next day. So convenient! Thank you HGI Waikiki Beach for a great vacation! Oh and the best part...you are right across the street from the International Marketplace!
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mason Kia, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach
Responded 20 Jul 2023
Aloha & Mahalo for providing us with your outstanding review on your recent stay with us at the Hilton Garden Inn Waikiki Beach. We thank you for choosing your stay with us once again and for your much-appreciated Diamond loyalty to the Hilton brand. We are thrilled to hear your overall experiences including interactions with our staff have been enjoyable and memorable, and we are looking forward to servicing your stay in the future on your next visit! Mahalo, Kia!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For what you pay for this hotel, it really isn’t anything special. Wifi drops out constantly, the ‘continental’ breakfast is very limited. We paid full price for a room that was facing the construction zone next door - loud machinery starting from 6am every morning.
Rooms are clean and modern, beds fairly comfortable but again nothing special/ luxurious. Location good.
Overall just an average stay, probably wouldn’t choose to stay here again.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StephenHinck, Public Relations Manager at Hilton Garden Inn Waikiki Beach
Responded 21 Jan 2020
Aloha 124ellep, Mahalo for choosing to stay with us. We are sorry to hear your stay did not meet your expectations. Please accept our deepest apologies. We have shared your comments with our management team. Please feel free to reach out to us directly to discuss your recent stay. We hope you are able to give us another chance in the future. Mahalo, Guest Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We were pleased with this hotel - service was good, room was clean, close to restaurants, shops and short walk to the beach. On our first night, we had an issue with late night noise from people in a connecting room - in the morning, we asked for a change of rooms; staff were very apologetic for the noise issue and moved us to a new room that same morning; the cafe on the ground level is convenient for "grab and go" items; there is a resort fee of almost $30 per night but that appears to be similar to hotels in that area so you need to be aware of that cost before you book. Concierge staff were helpful in answering our questions; bus stop and trolley stop are right outside the main door; overall, we would recommend this hotel as a good place to stay in Waikiki.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from publicrelationsHI, Public Relations Manager at Hilton Garden Inn Waikiki Beach
Responded 16 Mar 2020
Aloha Duckslanding, Mahalo for choosing to stay at Hilton Garden Inn. We appreciate your wonderful feedback on our service, the cleanliness of our rooms, and our convenient location. We're also glad that our wonderful staff was able to move you to a quieter place. It was a pleasure hosting you, and we hope you enjoyed your entire stay. Mahalo, Guest Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best part of this hotel was the cleaning staff, they were friendly and always willing to be helpful and get whatever you need. Sadly the front desk staff was quite underwhelming. There was no Hawaiian ambience in the lobby sadly. With the construction right next-door starting at 7 AM and the very loud elevators double ring every time the doors open, I honestly couldn’t wait to get out of the very small room. A phone at the little desk would be helpful, the coffee maker was a nice touch as was the little fridge. The Internet went off and on all day every day for the 9 days I was there. I’ve been very fortunate to stay at Marriotts, Hyatts but even when I stayed at less expensive resorts all over the world I have never encountered such uncomfortable pool lounge chairs, the two bars under the chair would stab your neck area and back, one man stood up and he had the imprint of the bar across his back. They did have a pool bar serving drinks so that was an added bonus but not able to order food from there which was too bad. The general manager who was serving that day was very nice. The location was good being close to the international marketplace and just a 2 to 3 block walk to the beach. For an extra 40-50.00 a night you can stay at a much more comfortable, quiet and friendlier hotel closer to beach.
Read more
Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from publicrelationsHI, Guest Relations Manager at Hilton Garden Inn Waikiki Beach
Responded 22 Feb 2020
Aloha mollyh694, Thank you for staying with us and for taking the time to leave a review. We apologize that your experience did not meet your expectations. We appreciate your feedback about our Front Desk staff, and also about the pool chairs. We have shared your comments with our management team, and would also appreciate an opportunity to address your concerns with you directly. We hope you can give us another chance to welcome you again. Mahalo, Guest Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not recommend this if you are bringing children. The pool was filthy. Our son always wears swim goggles and after one day, refused to go in the pool because it was very dirty. The extra charge of $25 a day for amenities is a joke. We also got taken on booking a few tours after agreeing to attend their “time share” (Hilton Grand Vacation) presentation to receive a discount on the tours. I checked the same tours with the same companies on line and found it would have been cheaper if we had book on our own. Real scam.
Read more
Date of stay: February 2020
Location
Sleep Quality
Room Tip:We could hear telephone conversations from the next room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StephenHinck, Public Relations Manager at Hilton Garden Inn Waikiki Beach
Responded 12 Mar 2020
Aloha beverleyb616, Mahalo for choosing to stay with us and for leaving us with a detailed review of your stay. We are sorry to hear of your experience, as it is not typical of a usual stay. We shared your comments with our management team, and we sincerely apologize for the inconvenience you've experienced. We hope you can give us a chance to discuss your stay further by reaching out to us directly with your contact information. Once again, our deepest apologies for the inconvenience, and we hope you can give us another chance to host you in the future. Mahalo, Guest Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After 20 hours of traveling, maybe I was a little critical but I expected more. Things started off great with a bottle of water and a cookie for all 6 of us. Since I reserved a room for 6 people, I expected the room to be ready for 6 people. The sofa bed had no linens and there was only 1 tiny bottle of shampoo for all of us. After 3 calls to the front desk we finally got all of the sheets, pillows, blankets and shower products that we needed for a traveling family of 6.
Next morning, only 2 get the complimentary ‘continental’ breakfast. Doesn’t matter that my reservation was for my husband and I, and 4 of our kids. So, only the small selection of muffins and bread to make toast and bananas. All of the hot stuff around the perimeter is extra. The omelette bar, potatoes, bacon, etc is an extra charge. By the time all of us ate a hot breakfast My room cost me almost another $100. Add in another $40 for parking and my “bargain” $325 room ended up costing me $475. Should have gone with my 2nd choice that probably would have turned out less expensive.
One good note, the bed was super comfy!
Read more
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from publicrelationsHI, Public Relations Manager at Hilton Garden Inn Waikiki Beach
Responded 20 Mar 2020
Aloha Cag3doc, Mahalo for choosing to stay with us. We appreciate your feedback on our comfortable bed. However, we sincerely apologize for the inconveniences you've encountered. Your feedback is important to us, and we've shared your comments with our management team. We hope you can give us a chance to discuss your stay further by reaching out to us with your contact information. Again, our deepest apologies for the inconvenience you've experienced. Mahalo, Guest Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was incredibly helpful and friendly - everyone of them from the bellboy who just went out of his way to carry our heavy luggages and we had to wait til he came back the next day to give him his tip. Don’t upgrade to any views cause theres a huge construction going on right beside it. The rooms were super clean but really small. My room had a king bed so it filled the whole room with just a bed. It didn’t have a luggage rack so you have to open your luggages on the bed or on the carpet. There’s a balcony on all the rooms we got (3 rooms - 1 king, 1 double and 1 suite) they place a sticker to make sure no one comes in after its disinfected and you can really tell that the rooms were super clean. I was close to an exit door so I can hear it bang when it closes so stay away from corner rooms. The staff made a big difference. Overall it was ok. By the way, its easy access to the stores across the international market and a block and a half to the beach. Its also surrounded by ABC stores. Theres a shop downstairs and coffee shops and restaurants close by.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephen Hinck, General Manager at Hilton Garden Inn Waikiki Beach
Responded 13 Apr 2021
Mahalo for taking the time to review our property. We really appreciate the feedback. Aloha!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for work and the original plan was to be one week, but I actually caught covid while working, so I isolated in my room for 5 days, and ended up staying at the hotel for 2 weeks.
The room and bathroom were very clean and I found no traces of mold in the bathroom. Upon check-in, they ask how often you want your room cleaned and they stick to it.
While my room had a balcony and I was on the 18th floor, I was on the backside and faced other buildings but still nice to have the patio door and balcony. I found the bed comfortable, but if you are working at the desk, having the large TV right above you didn't really work for me. The room had a small fridge, safe, and ironing board.
The hotel is on a busy street, so parking is done via valet which charges $50 a day to park. At the same time, there is a resort fee of $30 a day, so you will have $80 a day in charges and that is not even your room.
I ate at the hotel restaurant which was fine and also purchased a few things from the hotel store which was also good. All in all, I would come back here for work, but not for a vacation as I would probably want a better view.
Read more
Date of stay: January 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rooms Manager, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach
Responded 22 Feb 2022
Mahalo for your response.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is well located, very close to the beach, in front of a mall and shops, the cleaning service works perfectly, every day they left the room clean.
The only problem was that one day before my check out they left a letter saying that there was a water cut, when I wrote to the number that was in the letter I was attended by a lady named Andrea, who was super rude and never responded with manners, And her suggestion was that I take a bath earlier before the water was turned off, even though I had explained that I had 10 hours ahead of flights and airports.
Many guests when I made the check in, I asked if there was the possibility of making late check out and the people at the counter said a resounding "NO", for this reason I wanted to enjoy my stay until the last minute.
After this inconvenience, Mrs. Nani wrote to me, who was very kind and gentle, the opposite of Andrea.
Parking is $ 45 per day, in addition to the tip that you have to leave to the staff, and you do not have any kind of benefit for being hilton honors which does not make sense, And if you do not want to pay the $ 45 plus daily tips for parking In this area it is torture, the parking lots are always full.
Read more
Date of stay: October 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephen Hinck, General Manager at Hilton Garden Inn Waikiki Beach
Responded 5 Oct 2021
Thank you for taking the time to review our property. We sincerely appreciate your feedback and will speak to our team regarding your concerns. Mahalo
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a king bed city view room originally but was offered the email standby upgrade option. We selected the king bed partial ocean views room and ended up with an awesome room. Room 1937 to be exact. We were on the 19th floor, room is small in terms of where to put large 4 suitcases. But makes up for it by having a large wrap around balcony. It was a corner room with floor to ceiling windows. Just laying in bed and looking out was breathtaking. Housekeeping and staff were friendly. Pool is small but has a neat beach towel dispenser that you just swipe your room key to get. Location is perfect. It’s literally next to the mall, you can see saks fifth avenue from the pool. An ABC store is across the street as well. Beach is just a block away. Plenty of restaurants within walking distance. No complaints about this hotel, I would definitely book again.
Read more
Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rooms Manager, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach
Responded 22 Feb 2022
Mahalo for your response.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Honolulu area.
PRICE RANGE
$361 - $454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ohana waikiki west honolulu, ohana west hotel
FORMERLY KNOWN AS
Ohana Waikiki West
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
623
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
