Loved the location, convenient to the beach and local restaurants at other hotels. Staff was unresponsive to many issues. Breakfast area infested with birds and bird droppings. If you want to eat with the pigeons, this is the place to go. Unimaginative food, tried it once and that was enough. Most of front desk service was good, but only takes one bad one that refused service to ruin it. Housekeeping was good after they missed a day and then walked in unannounced at 8:40 pm. Wow , that was a shock. Yes, should have bolted the door, but going out later and didn't think necessary. Staff gave me a casual, sorry about that. Pool area had seven chairs. This is definitely not a resort hotel, a transient hotel. Not a comfortable stay, more for a casual overnight stay, but who does that in Honolulu? …
Fantastic experience! Staff were extremely polite and proactive. Breakfast was decent and loved that they offered different selections every day! Got a free upgrade as an explorist member. Location is perfect and the bus stops right at the hotel—seamless!
Clean, amenities are great, but be prepared to pay $45 per night for parking and $29 per night resort fee! Breakfast is ok, eggs and French toast, but they were cold. Other than that, very clean, very friendly and helpful. They even have beach towels, chairs and boogie boards for guests going to the beach! Room is spacious.
The hotel location is great to go to everywhere in waikiki. The room size is decent for 2 people and is also clean. However, elevators work very slowly. The breakfast selection doesn't have too much, but the menu changes everyday. Overall, my experience is satisfied for this hotel.
2 minute walk to the beach. Room very clean, personnel are always around cleaning and available to help. Great value. City view was not appealing but we did not stay I. The room long, it was just for sleeping.
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