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We stayed there for our 45th wedding anniversary. It was a dream of my wife to stay there. What a disappointment. It probably was well kept and run in when it was built, 90 years ago, it is showing its age and needs a refresh....More
We had a front row seat to the beach and sipped delicious cocktails enjoying a glorious sunset. I had a Royal Mai Tai which was divine. The service was a little slow which was not unexpected given how popular the place is, but it was...More
Third stay here and it was just as terrible as the first and the second time around
+ Communication is a nightmare here. Even within the front desk
+ Staff here are arrogant, cocky, and unprofessional (e.g. Rob at FD). Ethos of willful negligence is...More
Expensive but awesome. The ambiance is unique. Beautiful inside and out. The perfect place for photos. It is on the beach with full access. Areas to sit and relax with beautiful views. Also plush grounds to stroll around. So much, so close.More
Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 3 days ago
Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that you had a memorable and relaxing stay with us.
We hope to have the opportunity to welcome you back again in the future....More
We stayed in the old original building staff were extremely helpful. Had the choice of 2 pools or the beach. One pool ideal for families with children however can be noisy and hard to find a deck chair if attending around or after lunch. Room...More
Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 5 days ago
Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that you had a memorable stay with us, and found our staff helpful. We will be sure to share your kind comments with them!...More
Amex Plat to book things is a pain even though they try they are going to recommend you to places on their bookings... They always get screwed up.. It's better to call and book things yourself... Ya the hotel staff in... More
Amex Plat to book things is a pain even though they try they are going to recommend you to places on their bookings... They always get screwed up.. It's better to call and book things yourself... Ya the hotel staff in bookings seems always to be unorganized.... Every hotel their has those problems... It's better to go thought the gm than deal with the front desk... It's still a good hotel right next to everything... And u can walk to most things
Just be Ware that the cab divers there dive slow as possible to charge more their cab rates a rediculouse... If someone needs a wheelchair u been ordering ahead as most hotels there subcontract them for use...
Fyi u should ask locals about good food and don't go based on Amex rec or the hotels.
Roy's everyone recommends but it's super expensive and you will be there for hrs
Try the cook at the table deal across the street it's good