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The Royal Hawaiian, A Luxury Collection Resort

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Traveller (3365)
Room & Suite (923)
Pool & Beach (426)
Overview
  • Excellent60%
  • Very good23%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“the mai tai bar”(340 reviews)
“the pink palace”(203 reviews)
“mailani tower”(133 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,229)
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3,327 results
Traveller rating
1,974
729
350
155
119
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LanguageEnglish
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1,974
729
350
155
119
Show reviews that mention
All reviewsthe mai tai barthe pink palacemailani towerbanana breadsurf lanaiazure restaurantpink ladyhistoric sectionsheraton poolwaikiki beachgarden viewbeach boyshistoric roomsoriginal buildingbeach staffbeach chairsiconic hotel
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1 - 5 of 3,327 reviews
Reviewed yesterday

We stayed there for our 45th wedding anniversary. It was a dream of my wife to stay there. What a disappointment. It probably was well kept and run in when it was built, 90 years ago, it is showing its age and needs a refresh....More

Thank Surfer16532
Reviewed 2 days ago via mobile

We had a front row seat to the beach and sipped delicious cocktails enjoying a glorious sunset. I had a Royal Mai Tai which was divine. The service was a little slow which was not unexpected given how popular the place is, but it was...More

Thank Jeremy H
Reviewed 4 days ago

Third stay here and it was just as terrible as the first and the second time around + Communication is a nightmare here. Even within the front desk + Staff here are arrogant, cocky, and unprofessional (e.g. Rob at FD). Ethos of willful negligence is...More

1  Thank Han L
Reviewed 5 days ago

Expensive but awesome. The ambiance is unique. Beautiful inside and out. The perfect place for photos. It is on the beach with full access. Areas to sit and relax with beautiful views. Also plush grounds to stroll around. So much, so close.More

Thank raywainscott
Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 3 days ago

Aloha raywainscott, Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that you had a memorable and relaxing stay with us. We hope to have the opportunity to welcome you back again in the future....More

Reviewed 6 days ago

We stayed in the old original building staff were extremely helpful. Had the choice of 2 pools or the beach. One pool ideal for families with children however can be noisy and hard to find a deck chair if attending around or after lunch. Room...More

Thank 592covey
Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 5 days ago

Aloha 592covey, Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that you had a memorable stay with us, and found our staff helpful. We will be sure to share your kind comments with them!...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$339 - US$840 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#15 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$339 - US$840 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#15 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3365)
Room & Suite (923)
Pool & Beach (426)
Dining (203)
Amenities (103)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Constance D
1 August 2018|
AnswerShow all 2 answers
Response from AUSAGUY | Reviewed this property |
Amex Plat to book things is a pain even though they try they are going to recommend you to places on their bookings... They always get screwed up.. It's better to call and book things yourself... Ya the hotel staff in... More
1
Vote
Sltieu
25 July 2018|
AnswerShow all 9 answers
Response from TravelerSantaCruz | Reviewed this property |
we only got until 1:00 pm check out and are SPG gold but not platinum members.
0
Votes
HULA2613
19 June 2018|
AnswerShow all 7 answers
Response from MarlenieGS | Reviewed this property |
Agree with above. Look at map and you’ll see Ala Moana is quite a ways from Waikiki.
1
Vote
Room Tips
"Choose a room on floor 5, 8 or 11 otherwise the balcony is concrete which restricts the view."
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"Diamond Head view Tower room 1001."
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"2nd Floor Historic Wing for easy stair access"
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"Request adjoining rooms, and BOOK a cabana or double deck chair, it is worth it"
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