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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
The hotel is beautiful, and centrally located downtown. However, it was impossible to sleep until about 2:30 am after the bars closed. We were on the 7th floor and the noise coming from outside was so loud it ruined the night.More
Thank Katelyn C
Response from Doug K, General Manager at Providence BiltmoreResponded 3 days ago
We appreciate you taking the time to share your feedback, Katelyn.
It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll...More
I have stayed at this hotel a number of times as an adult. It really is the most lovely hotel if a historic hotel is your thing. It is certainly mine.
The warm glow of the lobby of this historic hotel is glorious. Chandeliers, beautiful...More
Thank David M
Response from Doug K, General Manager at Providence BiltmoreResponded 4 days ago
Thank you for the wonderful review, David!
We're delighted you enjoyed your time with us! It's fantastic you appreciated our historic charm and ambiance so much. That's what we like to see! We're looking forward to hosting you again soon for another amazing experience.
Have...More
This review was hard to write. Mostly because the value of the JR suites is amazing. The two room suites are updated with clean lines and a contemporary palace feel. The bathrooms however are pretty awful. I asked for a room with a tub and...More
Thank adjoiningroomsplease
Response from Doug K, General Manager at Providence BiltmoreResponded 4 days ago
Thank you for sharing your feedback with us.
We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our convenient location and charm. Please know your...More
The Biltmore is very historic and well-located in Providence. If you like very modern amenities, this is not the hotel for you.
I stayed about 9-10 times always for business, and generally always got the upgrades. Staff was pleasant and always recognized me when I...More
Thank Mousumi B
Response from Doug K, General Manager at Providence BiltmoreResponded 1 week ago
Thanks for the fantastic review, Mousumi!
We're thrilled your time with us was so amazing! It's outstanding you enjoyed your upgrade and excellent room. That's what we like to see! We love making our guests feel valued and comfortable. We can't wait to see you...More
Stayed at this hotel, valet decided to clean off my car which was covered in heavy snow with my wipers and damaged wiper components. When I called the hotel manager I was assured I would be reimbursed for damages, empty words, nothing was sent. I...More
Thank tplnh62
Response from Erik B, Manager at Providence BiltmoreResponded 1 week ago
Thank you so much for bringing this to our attention. I completely understand how frustrating that must have been. I have to admit neither myself or the General Manager, recall this incident. Nonetheless I'm sure you spoke with someone and I apologize for the lack...More
